I booked this motel based on the prefered motels as per travel bug a trade me website around two months prior to the day we needed it and pre paid. The guy chris at the counter only wanted to do things at his own pace to suit him self. Arrogant on the phone and slow to respond to my emails. Upon arrival he wasn't inviting at all and also buggered up our booking. Fancy putting my mum who needs a knee replacement at the top floor. Something that was arranged when I booked was I needed two ground floor rooms with five beds to sleep ten people. We booked two rooms so lucky we had one room on the ground floor. However we were short a bed so my brother slept on the couch. Then the shower was too high for my mother so we requested another room. They gave us a key to another room with a better setup but only to use the shower. When I requested a 7am shuttle to the airport the guy said he would take us at 8:15. It took some demanding to get what we wanted. Ive stayed at a few airport motels and will never stay here again. Id pay the little bit more and go stay at the jetpark motel or the bella vista. Poor start to my wedding vacation. Absolutely disappointed!
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- Also Known As:
- Auckland Airport Lodge New Zealand