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“Mixed reactions”

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Auckland Airport Lodge
Ranked #9 of 23 Hotels in Mangere
Reviewed 1 August 2014

We chose to stay here both prior to leaving and then returning to New Zealand. We had completely different experiences each stay.
First, on booking, I chose this hotel because it was the best price, but then there were added costs (extra for the children, despite booking the standard family unit)

Our first stay at the end of June was nearly faultless. We were in a newer unit, the cleaning could have been better and there was a spray of coke or something on our bedroom wall

When we arrived home to Auckland Airport, we had by then been traveling for around 45 hours. I had slept for around 4 hours out of 60. So were were pretty tired (well, beyond that really). We had 3 kids with us, (16 with special needs, 15 and 11). We called for the shuttle at 1.40pm, only to be told they don't send the shuttle before check in time, and could we please call back at 2pm. This seemed very petty and really inconvenient to us. If they had sent the shuttle, we would have arrived at the hotel about 2.10pm.
When we arrived and got to our room, it was in the older wing and was very tired.
We were going to shower, rest and then go out to dinner with my eldest son who lives in Auckland.
But there no hot water. The guy who could fix it had been up since 4am, so couldn't fix it right away. Someone would come and look at it later - which meant no rest for us.

So we just left and went to my son's place. When we got back after dinner the water was hot. The kids were far too tired by then so went to bed, to shower in the morning.

As we spent more time in there, we noticed how uncared for the room was. Tea stains in the kitchen sink, stains on the drapes, nets longer than the drapes, scuffs and missing paint, mold in the bathroom, even a rotten board, as well as moss or algae growing in the shower. To me there is no need for this, these are easily prevented or fixed.

It is strange to have two such very different experiences at the same place.

I would not go back there again as it is only 50/50 I would have a good experience. And, I want to get picked up when I arrive, not have to wait a stupid 20 minutes till is suits someone else when I have dragged my kids around the world for the last 3 days.

One good thing? The beds were blissfully comfortable. Thank you for that! Most are too hard for me and I wake up sore.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Hipnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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186 - 192 of 288 reviews

Reviewed 30 July 2014

We chose to stay somewhere that was handy to the airport that was reasonably priced and had a shuttle service. This ticked all the boxes. It was clean ,comfortable and had a kitchenette which was handy. The units are old but have been re-furbished to a fairly modern standard. The shuttle came quickly and the driver very pleasant. It certainly was fine for a one night stay and would definately stay there again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Jill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We were surprised having booked an executive family two bedroom apartment that the rate only covered two adults and we had to pay $15 additional for the children, which made this place more expensive than others we would have otherwise chosen. The unit was nice, modern and functional, except there was a smell of smoke.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank JMCSaoPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

We stayed here before an early flight to the USA. The room was clean and neat although was showing it's age. The staff were great and we were able to leave our vehicle there for 14 days free and 14 days at a competitive rate. Free drop off and pickup. Suited our needs and would recommend as a stay before flying.

Room Tip: Ask for a back room
  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Maree w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

A fairly average hotel which is a bit tired. The bed was very comfortable, sheets very clean and warm, however. it's very close to the airport and the pick up was really fast. The guy who picked us up was very friendly and helpful but drove a bit manically. We were told the night before that we didn't have to book to have a drop off at the airport the next day. However, when we went to reception, that was not the case. We were told that we would we would need to wait 20 mins or so and should have booked. That would be fine except the guy was pretty stroppy when I expressed frustration at having been given the wrong information. I would have accepted it except for this ungracious response.

Room Tip: The room was very quiet.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Lesley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

We stayed here after flying in from a late flight . The pick up service was fast and friendly and our car was looked after well whilst we were away. We stayed in room 26, had a double and a single bed plus shower over bath. Quite enough room for myself and two children. The person that dropped us off was very friendly despite it being 1am, and was very happy to help get us sorted in our room with luggage and to get heat pump going. I liked the fact that we could leave our car there for free while we were away and get free transfers to and from the airport. The beds were comfy and warm and our room was very quiet as it was away from the road . Would definately stay here again if we were flying out of Auckland International .

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank beth756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

This is one of the few reasonably priced Motels left who give reasonably secure free parking while on holiday. Room was spacious and very quiet for being in such a busy area. would splash out for the nicer rooms as some looked quite old. Good service.

Room Tip: Newer rooms
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank KJGNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auckland Airport Lodge

Address: 296 Kirkbride Road, Mangere, Auckland, New Zealand
Region: New Zealand > North Island > Auckland > Mangere
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Mangere
Price Range: £75 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auckland Airport Lodge 4*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Agoda, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Auckland Airport Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Auckland Airport Lodge New Zealand

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