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“It's true, a fantastic airport hotel”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Reviewed 31 July 2012

Many other reviewers have said it is a great hotel and it's true.

Booked directly with the hotel website. Breakfast included. Great value. Service efficient and friendly. Had room 406. Could not hear any airport noise. Shower brilliant. Big shower head made it feel like it was raining hot water. Room spacious. Television had many channels. Breakfast was plentiful with a variety to choose from.

Very happy with stay and will be staying here again. It is up there with the Crowne Plaza Changi Airport and Regal Hotel Hong Kong Airport.

  • Stayed: July 2012, travelled solo
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Thank qantas_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 11 August 2012

Kia Ora qantas_traveller

Just a quick note to thank you for your wonderful feedback. We appreciate you taking the time and look forward to seeing you next time.

Kind Regards
Kristen Pirie
Guest Services Manager

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3,502 - 3,508 of 4,429 reviews

Reviewed 28 July 2012

Best hotel to stay at when you are on an early flight, customer service was awesome. I wouldn't hesitate to stay here again with my grandchildren or when I have an early morning flight or for that matter arriving at midnight, great place to stay.

  • Stayed: July 2012, travelled with family
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Thank mumrules66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 30 July 2012

Dear mumrules 66,

Just a quick note to say thank you for your feedback. Im glad you found our location ideal for your early flight and Novotel child friendly as well. We definatly aim to cater for everyone's needs and its so good to hear we are living up to expectations. Look forward to seeing you again.
Kind Regards
Kristen Pirie
Guest Services Manager

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Reviewed 27 July 2012

It's a great option for who wants to stay near the airport for an early flight, it's right in front of the airport, just crossing the street outside the arrival area. The staff is extremely friendly and helpful. The room is spotless clean, beautifully decorated and functional. The view of the parking lot and the planes is gorgeous in the morning sun.
The only thing to improve in my opinion is to offer free wifi in the rooms. Today you have two PCs in the lobby with internet, which was OK, but it would be easier to access internet from the room. And also it would be good if the room rate included a light breakfast, maybe a simple tea or coffee with a snack. However, there's a tea/coffee making facility in the room, which is quite helpful. I would definitely go back and recommend it!

  • Stayed: June 2012, travelled as a couple
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Thank Vicky_Iri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 30 July 2012

Dear Vicky_iri

Thank you for your feedback. Its wonderful to hear you enjoyed a comfortable stay with the warm friendly welcome we pride our hotel on. You've given some great suggestions and we certaintly will take your feedabck on board. Novotel as a global brand has yet to adopt a full complimentary Internet service however feedback is monitored and as the demand grows our company may have to reconsider its position in how we offer this service. I really like your suggestion with the breakfast, we do offer a complimenatry grab and go breakfast option for our earlybird guests between 4-5am and will liase with the Restaurant and Bar Manager regarding your suggestion. We look forward to welcoming you back.
Kind Regards
Kristen Pirie
Guest Services Manager

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Reviewed 26 July 2012

This would be one of the best places to stay when travelling . Especially with those odd hours that you can arrive in at the airport. we arrived at 2am in the morn. the reception staff were cheerful and we even had a young man offer to take our bags to our room. it was so lovely to have a shower and get into the most comfortable bed we have had for 3 weeks. we had the most wonderful sleep. although we only stayed the one night, it felt like heaven. definately the place to stay after a long journey. our room was so clean and inviting we could have just stayed there.

  • Stayed: July 2012, travelled as a couple
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Thank shotblast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 30 July 2012

Dear shotblast,

What fantastic feedback. It is often the case we do not see our guests for more than a few hours so therefore a good night's sleep is vital!! It makes me proud to hear you received the customer service you most definatly want at that hour. Thank you for your feedback look forward to seeing you passing through for your next adventure.
Kind Regards
Kristen Pirie
Guest Services Manager

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Reviewed 26 July 2012

Had one night here, brand new, rooms are excellent, modern, clean and there is everything a corportae traveller needs here, quick wifi, lots of power adapters in the right places, a good work desk. The gym is very large by hotel standrds, lots of machines and open 24hours. Breakfast was a little slow, 3 staff, not many patrons and yet it took 10mins for a coffee to come out?! Overall great!

Room Tip: A very quiet hotel given its 20 paces from the Inetrnational terminal
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  • Stayed: July 2012, travelled on business
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1  Thank AusTravel2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 30 July 2012

Dear AusTravel 2010

We know how busy our corporate guests are therefore I appreciate you taking the time to pass over some wonderful feedback. It's great to hear that we could provide you with all the tools and services you required to make your stay memorable. Thank you for the feedback regarding speed of coffee service in the restaurant I have passed your feedback over to our Restaurant Manager so he can finetune this with his team. Look forward to seeing you next time.
Kind Regards
Kristen Pirie
Guests Services Manager

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Reviewed 26 July 2012

Stayed one night with a friend the night before a 10.30am flight to Rarotonga. From the moment we weaved our way through the revolving doors we felt so welcomed. The girl who checked us in was so friendly and chatted with us and checkin was a breeze. The room was agreat (apart from the frosted shower which you can see a silhouette through, but I cheekily took a video on my cellphone of my friend in the shower and texted it to her afterwards which cause great embarrassment on her part, but a huge laugh all round). The restaurant for dinner had a great menu and was worth every penny we paid. Excellent service and very tasty food. Yes, it might be a little more expensive than a normal Auckland restaurant but when the food is so delicious it really doesnt matter. Beats a burger in the terminal. The staff were very attentive. We didnt hear any planes at all, but it was lovely to see them flying in and out and to be able to check outside in the morning in case fog may have delayed us. No stress, no fuss. Sooooo much better than having to get up early and fight the traffic. I dont think I will ever not stay overnight for the night before a flight again. Its well worth the small investment. Even more impressive is that I was asked to do a review on my Novotel experience by email, and I did so and received a personal email response about my shower comments from the General Manager within a couple of hours. Very impressed. I have never felt so welcomed in a large hotel chain before (apart from when I stayed at the Novotel in Hong Kong last year). Keep up the good work Novotel.

  • Stayed: July 2012, travelled with friends
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Thank Piglethead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

This hotel is situated literally at the front doorstep of the international terminal. This would make it great for those who have flights arriving & departing at unusual times. While it is situated so close, it is actually incredibly quiet. Whilst in the building I did not hear a single airplane, so no need to worry about noise.

Having 2 double beds in the room was great. The bed was a little on the soft side for my liking. An unusual quirk was the 'wall' between the bathroom & the bedroom. The shower was against this 'wall' and the 'wall' was made of frosted glass. Made showering a little awkward at first, as I was sharing a room with someone I didn't know too well. Not a big deal though - especially wouldn't be if you're sharing a room with someone you know! Others in the group I was with said that their had a barrier which you could pull across, but we couldn't find it!

Buffet on offer for breakfast & lunch was wide ranging and of good quality. Something for everyone.

If I ever needed to spend a night before or after a flight, I would definitely stay here again.

  • Stayed: July 2012, travelled on business
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Thank NZJayDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMNovotelAKLAirport, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 11 August 2012

Kia Ora NZ JayDee,

Many thanks for touching base with us. It is wonderful to hear you enjoyed a quiet restful stay. We appreciate the unique design of the shower doors are not for everyone and value your feedback on this, your colleague would have been referring to the privacy frosted door which can be locked from inside of the bathroom. Thank you for choosing our hotel look forward to seeing you next time.

Kind Regards
Kristen Pirie
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere, Auckland 2022, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Green Hotel in Mangere
#1 Family Hotel in Mangere
#1 Luxury Hotel in Mangere
Price Range: £131 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport New Zealand

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