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“Great airport hotel”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 July 2014

What can be better than getting out of bed and walking straight to the airport? No waits for transfers, or taxis. This hotel is very convenient. Rooms are clean and well appointed. Staff were efficient at reception.

Room Tip: Higher rooms are quieter
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  • Stayed: June 2014, travelled as a couple
    • Service
Thank dippy_sal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 24 July 2014

All rooms are quiet, considering the proximity of the airport runaway. If you are a light sleeper, we endeavour all requests on rooms far away as possible from the lifts, or stair area to avoid any foot traffic noises.

Overall service score was at 3 out of 5. Please do share with us if you have any further feedback on this area to help us improve. We would love to hear from you.

Thank you for staying with us, and see you on your next transfer visit!

Sunny Goo
Rooms Division Manager
H7485-rd@accor.com

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1,974 - 1,980 of 4,373 reviews

Reviewed 22 July 2014

Perfect place to stay after a late night flight into Auckland. We had a superior room which was lovely. Great views and well appointed. Very quiet The breakfast buffet is amazing. We will definitely be back

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Deanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 23 July 2014

Fantastic feedback from you and your family!
School holiday trip overseas? Hope you guys had a great time away together.

Thank you for choosing to stay with us, we look forward to welcoming you and your family back soon.

Have a wonderful rest of the week,


Sunny Goo
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Literally across the road from the International Airport and only a 10 min walk to the domestic terminal (or you can catch the free shuttle bus). Stayed one night after arriving late at international and flying out early for business the next day. Rooms are very well appointed and super clean + all are sound-proofed, so there is no noise.
Breakfast is from 5 am, delicious buffet (although I only had continental, not full buffet) and decent coffee. Great that breakfast is early, especially for business travellers who have early morning flights and don't want to eat standing up at the airport (our lounge).
Awesome place to stop between flights and wouldn't stay anywhere else.
Continental Buffet is NZD $27 and Full is $32, and would have preferred to see a bigger gap as only had toast and cereal.
Highly recommended for business and families alike.
Staff efficient, considering time of check-in/out. Self-check out is available, but not an envelope, you fill out a kind of postcard-type flyer and drop it in on way out.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CJ80_0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 23 July 2014

Hotel is situated perfectly for transit guests desperately in need of quick sleep and shower. Glad you made most of your stay and even was able to have a quick bite in the morning!

Looking at your overall score, service score was at three out of five – I do apologise if there was a letdown during your stay and hope this was able to be resolved quickly.

Thank you for staying with us, watch out for early booking discount deals on our website for your future business visits.

Sunny Goo
Rooms Division Manager

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Reviewed 21 July 2014

Stayed here twice, once after a late night arrival into Auckland International Airport and the second time a few weeks later before heading out of NZ. Was really impressed. Stayed in a superior twin room. Plenty of space, bathrooms were really lovely (bath and shower). Had room service both times and the food was excellent but was most impressed with the quality of their buffet breakfast and friendliness of staff. Would definitely stay here again and recommend. Can't beat it in terms of proximity to the airport.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank PureNZPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 23 July 2014

If you don’t have much time in between connecting flights, it is easier – especially with kids – to base yourself at the airport. Glad our staff was able to make your stay enjoyable enough for your wonderful feedback online.

For your next stay, let us know your preference for the bathroom configuration and we are happy to accommodate you with the request.

Thank you for sharing your experience with us online, and see you on your next trip.


Sunny Goo
Rooms Division Manager

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Reviewed 21 July 2014

One night stay before we headed out to rarotonga. Excellently situated and so handy next to international. Restaurant served us two good meals dinner and then buffet breakfast. Comfortable sleep, well appointed rooms, recommend getting the large shower!!!

Stayed: July 2014
Thank Trev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 21 July 2014

That’s a first! Launch pad!

Glad we have kick started the holiday. Hope your visit to Rarotonga was all you wished for – relaxing and stress free!
Thank you for your feedback on the restaurant, team did a great job looking after you two.

See you again on your next trip overseas, have a great rest of the week.


Sunny Goo
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank sullydump
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 21 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 July 2014

This is a most convenient place to st for a flight the next day. The hotel is new, booking in is quick and efficient, the staff are very friendly and helpful and it is very, very quiet. It is only 50 metres from the terminal and there is plenty of food options both in the hotel and in the airpoint terminal itself. We will certainly stay here to start a trip as we woke up fresh, relaxed and ready for the long flight ahead.

Room Tip: All rooms are quiet but those overlooking the car park especially so.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ronbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this reviewResponded 21 July 2014

If you have a very early flight in the morning – why start the holiday stressed, trying to get to the airport in a hurry? I’m glad you made the most of the stay and was able to hop in a plane relaxed and ready to go.

If you are looking for dinner deals, we have discounted dinner offer available on our website, check out the dates for your next trip – and save.

Have a great rest of the week, and see you both on your next visit!


Sunny Goo
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere, Auckland 2022, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
Price Range: £137 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport New Zealand

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