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“Truly an excellent hotel”

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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
GreenLeadersSilver level
High Wycombe, United Kingdom
Level 6 Contributor
310 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Truly an excellent hotel”
Reviewed 25 July 2014

Nothing is too much trouble for the fabulous staff here. I have stayed 2 nights while on business before moving on and I can honestly say my experience has been flawless. The room is really modern, clean comfortable, serviced around my schedule, great shower and working area. This is one of the very few hotels I have ever stayed at where I feel they are here for my convenience and not the other way around. Highly recommended.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ikorel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 27 July 2014
If you are on work mode all hours of the day, quiet room with comfortable bed, and dedicated work desk is a must! Glad to hear you have enjoyed your stay with us, and what a great review for Monday morning for the team!

Hope your business visit went well, and you were able to visit town and wineries nearby whilst you were here!

Thank you for staying with us, have a great week.


Sunny Goo
Rooms Division Manager
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4,256 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (561)
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English first
Invercargill, New Zealand
Level 6 Contributor
268 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 24 July 2014

What can be better than getting out of bed and walking straight to the airport? No waits for transfers, or taxis. This hotel is very convenient. Rooms are clean and well appointed. Staff were efficient at reception.

Room Tip: Higher rooms are quieter
See more room tips
  • Stayed June 2014, travelled as a couple
    • Service
Helpful?
Thank dippy_sal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 24 July 2014
All rooms are quiet, considering the proximity of the airport runaway. If you are a light sleeper, we endeavour all requests on rooms far away as possible from the lifts, or stair area to avoid any foot traffic noises.

Overall service score was at 3 out of 5. Please do share with us if you have any further feedback on this area to help us improve. We would love to hear from you.

Thank you for staying with us, and see you on your next transfer visit!

Sunny Goo
Rooms Division Manager
H7485-rd@accor.com
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Tauranga, New Zealand
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014

Perfect place to stay after a late night flight into Auckland. We had a superior room which was lovely. Great views and well appointed. Very quiet The breakfast buffet is amazing. We will definitely be back

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Deanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 23 July 2014
Fantastic feedback from you and your family!
School holiday trip overseas? Hope you guys had a great time away together.

Thank you for choosing to stay with us, we look forward to welcoming you and your family back soon.

Have a wonderful rest of the week,


Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2014

Literally across the road from the International Airport and only a 10 min walk to the domestic terminal (or you can catch the free shuttle bus). Stayed one night after arriving late at international and flying out early for business the next day. Rooms are very well appointed and super clean + all are sound-proofed, so there is no noise.
Breakfast is from 5 am, delicious buffet (although I only had continental, not full buffet) and decent coffee. Great that breakfast is early, especially for business travellers who have early morning flights and don't want to eat standing up at the airport (our lounge).
Awesome place to stop between flights and wouldn't stay anywhere else.
Continental Buffet is NZD $27 and Full is $32, and would have preferred to see a bigger gap as only had toast and cereal.
Highly recommended for business and families alike.
Staff efficient, considering time of check-in/out. Self-check out is available, but not an envelope, you fill out a kind of postcard-type flyer and drop it in on way out.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CJ80_0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 23 July 2014
Hotel is situated perfectly for transit guests desperately in need of quick sleep and shower. Glad you made most of your stay and even was able to have a quick bite in the morning!

Looking at your overall score, service score was at three out of five – I do apologise if there was a letdown during your stay and hope this was able to be resolved quickly.

Thank you for staying with us, watch out for early booking discount deals on our website for your future business visits.

Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 4 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 July 2014

Stayed here twice, once after a late night arrival into Auckland International Airport and the second time a few weeks later before heading out of NZ. Was really impressed. Stayed in a superior twin room. Plenty of space, bathrooms were really lovely (bath and shower). Had room service both times and the food was excellent but was most impressed with the quality of their buffet breakfast and friendliness of staff. Would definitely stay here again and recommend. Can't beat it in terms of proximity to the airport.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank PureNZPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 23 July 2014
If you don’t have much time in between connecting flights, it is easier – especially with kids – to base yourself at the airport. Glad our staff was able to make your stay enjoyable enough for your wonderful feedback online.

For your next stay, let us know your preference for the bathroom configuration and we are happy to accommodate you with the request.

Thank you for sharing your experience with us online, and see you on your next trip.


Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 July 2014 via mobile

One night stay before we headed out to rarotonga. Excellently situated and so handy next to international. Restaurant served us two good meals dinner and then buffet breakfast. Comfortable sleep, well appointed rooms, recommend getting the large shower!!!

Stayed July 2014
Helpful?
Thank Trev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 21 July 2014
That’s a first! Launch pad!

Glad we have kick started the holiday. Hope your visit to Rarotonga was all you wished for – relaxing and stress free!
Thank you for your feedback on the restaurant, team did a great job looking after you two.

See you again on your next trip overseas, have a great rest of the week.


Sunny Goo
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Mangere
#1 Business Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Family Hotel in Mangere
#1 Luxury Hotel in Mangere
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport New Zealand

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