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Novotel Auckland Airport
Ranked #1 of 23 Hotels in Mangere
Certificate of Excellence
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4,251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (561)
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Safety Beach, Australia
Level 6 Contributor
146 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 3 September 2014

Location
10/10 if you need to be near the airport as it's about a 50mtr walk as you exit the arrivals area directly across the road. There is not much else around being in an industrial area, so your pretty much stuck there unless you have transport.

Check in
Typically at least two at the desk and sometimes 3 at peak times so it's usually a quick process.

Room
I usually book direct and grab a "King Deluxe" deal. This gives you a high floor over looking the airport, full buffet breakfast and daily Internet, which is ok for speed and not to bad for a daily download limit. You have an ethernet and wireless option and can connect more than one device at a time, which often isn't the case.

Typical high quality modern rooms that you will find in the newer Novotel sites. Good size with all the bells and whistles including easy access TV inputs for your PC or media devices. Next to the comfy bed is an iHome stereo clock with older style iPod dock. Well stocked mini-bar with even a coffee machine. Plenty of hanging space with iron and security safe. The bathroom is large with separate toilet and if you like to watch the planes go by while your in the shower, you can slide the privacy screen across and do that to.

My only negative point is that the power outlets at the work desk is not suitable for transformer style chargers and Mac style power packs. They simply don't fit in so bring a small ext lead or your lead adaptor.

The 600mm cavity between two pains of thick glass ensures you will never hear anything from the outside world.

Resturaunt and Food
The full buffet breakfast was included and I though the range was excellent. Everything you would need both hot, cold, healthy and even Gluten free. The chef will cook you up fresh eggs any way you like. The most important thing is the coffee., which wasn't to bad and thats coming from a Fussy Melbournite. Alternatively they have some fresh juices, with the best being the giant on demand squeeze as it pours orange juicer.

Room service menu is on the less than interesting side, especially with a very small range of larger meals like steak,s etc. The restaurant menu is the same but has an extended range as well. I can only assume you can order from the extended range if you know what you want. The great thing about being right across from the international airport, is that your only 5min away from its food court.

Whats I thought was very innovative and considerate, was that in the dining room there are compact TV sets mounted to the frames hidden out of sight by the curtains. For those of you like me who travel on your own and generally dine the same, you can pull back the curtain slightly and not miss the evening news. These are only located on the outside glass wall for the two seat tables. The restaurant fills quickly, so recommend you make a booking, or expect to have a few drinks at the bar while you wait. Not necessarily a bad thing.

There are a few other Motel options up the road. I haven't stayed at any and not likely to, if the outsides are any indication of what lies within. Stick to the Novotel for sure.

Room Tip: Book a King Deluxe package. Also levels 9-11 have the best view overlooking the airport and bay. Mak...
See more room tips
  • Stayed September 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank SurfnPics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 7 September 2014
Thank you for taking time to write us a review, I must admit this is the best detailed, and outlined review I have ever read. It would certainly help the travellers reading through the reviews, making their final choice on place to stay at the airport.

Concerning the power outlet, regrettably it is impossible to plug in the square shaped apple product adaptors. There are wall outlets right beside the desk that can be utilised. However, as you have kindly mentioned, extension cable may be necessary.

Thank you for your generous comment on the experience at the restaurant, TV certainly helps the solo travellers who may not prefer to dine in the room, yet wanting entertainment – it is a perfect seat!

Hope you had a great weekend, and thank you again for your review. We look forward to welcoming you again in the future.



Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hawke's Bay Region, New Zealand
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 September 2014

Stayed for one night after a domestic flight before an international flight for holiday. We booked a room with 2 double beds and a cot, were given a room on the top floor (11th) which had a great view which entertained the kids.

Very comfortable nights sleep on those beds. Our booking (using business reward points) was done through Expedia with little hassle for our travel agent. Although did cause a hold up at Breakfast the following day (buffet breakfast included in booking deal), had to go back to Reception and confirm booking details, we had been missed off Breakfast list for unknown reason.

Extremely handy to international terminal, easy to pop over and get a bite to eat and super handy for Check in.

Room Tip: Rooms on 11th floor have excellent views
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank KaySF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 3 September 2014
Thank you for your review,

I apologise in regards to the delay in the morning, and hope the family enjoyed the free breakfast offer for the kids! And of course pancakes and waffles that are freshly cooked by our chefs in the morning.

Thank you for your stay with us, hope to see you and your family on your next holiday.

Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2014

An excellent choice of accommodation for arriving late or leaving on an early morning flight. The staff were all excellent from front of desk, room service and bell hops.....I have nothing but praise.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Robyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 3 September 2014
Great review! Thank you so much Robyn, I’m glad to see you have enjoyed your stay.
Hope you and your family had a great time overseas – see you on your next visit.

Thank you for staying with us, have a great rest of the week.


Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland
Level 5 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 September 2014

Stayed one night at the Novotel Auckland Airport between flights in March 2014. Very modern hotel with a spacious, comfortable room. Couldn't be any closer to the airport. Staff very helpful and breakfast was good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Ronboy_EK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 3 September 2014
Thank you for remembering to leave us a review from earlier in the year.

It is great to see you enjoyed your stay with us, hope your next overseas trip is soon and we get to see you again!

Have a great evening, thank you for choosing to stay with us,


Sunny Goo
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne VIC
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 September 2014

Stayed 1 night on the 10th Floor in one of the Executive rooms on an Accor rate that included breakfast. Good deal.
Check in was quick (having already pre-checked in on-line) and aside from one issue about late check-out (resolved on the spot), it was efficient and courteous.
Room was better than I expected, extremely functional and best of all the bed was super comfy. Low allergy pillows were available and are already in the room, albeit stowed away in the cupboard.
I found the room to be extremely quiet and the only noise filtering through was from the hallway. Subsequently, a good night’s sleep.
Mini bar was reasonably well stocked and the coffee maker would be beneficial for some. The amenities were standard Novotel issue and are fine for a 1-2 night stay.
Welcome drink was not taken advantage of due to arrival time at hotel. I’ll arrive earlier next time.
Standard Breakfast fare, nothing sumptuous but certainly a good range. If you need or want for anything else, the airport facilities across the road (literally) operate 24/7 and there is a range of food and options.
Overall, for a location at the airport when making connections, or even for a short stop in the airport area, the Novotel Auckland Airport is worthy of consideration.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jetsettter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review, 3 September 2014
Thank you for your detailed review on your recent stay,

I’m thrilled to see you have tried our on-line check in facility – hope this experience was hassle free and simple, saving you time and from the queue. Express check out is also available; simply drop the key off in the boxes located in the lobby and you are on your way – and we will send you a copy of the invoice to the email address provided.

We currently have exciting discount offer available online, ensure to check your points online to use towards your next booking.

Thank you for your visit, and we hope to see you again in the future. Have a great evening.


Sunny Goo
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Auckland Airport

Property: Novotel Auckland Airport
Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mangere
#1 Family Hotel in Mangere
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Business Hotel in Mangere
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Conveniently located beside Auckland International Terminal and 30 minutes to the city centre, Novotel Auckland Airport provides the perfect accommodation solution for guests travelling in and out of New Zealand. Combining the beauty of natural landscapes with cutting edge architectural design, this hotel features 263 elegant rooms and suites, theatre-style conference centre, 10 meeting rooms, a restaurant and bar plus a fully equipped gym. Parking available at airport, fee applies. ... more   less 
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport New Zealand

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