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“Great value, helpful shuttle”

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Auckland Airport Kiwi Hotel
Ranked #14 of 23 Hotels in Mangere
Zeeland, Michigan
Level Contributor
84 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great value, helpful shuttle”
Reviewed 23 July 2013

Our stay at the Kiwi Hotel was short but good. We needed the 4:30 am shuttle service and it was a quick trip to the airport. The staff was helpful and our room was spacious enough. We paid only 45 USD for the room and felt it was a very good value.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AZB12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 26 August 2013
Dear AZB12,

It is great to hear that you had a nice stay with us! Thank you for taking the time to review our hotel! We hope you will come back and stay with us on your next visit to Auckland.

Warm regards,
Auckland Airport Kiwi Hotel
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407 reviews from our community

Traveller rating
    26
    111
    113
    80
    77
See reviews for
107
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24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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  • Russian first
  • Spanish first
  • Any
English first
Madrid, Spain
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2013

We needed a hotel by the airport for a 1 night stop over and this was perfect for what we needed. No luxurys but a clean room with good hospitality and an unbeatable price. Free pick up and return to the airport and you can call a toll free number to book it (very convenient if you haven't changed money yet). Next day we needed to go to Apex car rental near airport but as we had seen it was on the way we asked if they could drop us off there and they did!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carmen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 9 August 2013
Hi Carmen,

Thanks for taking out your precious time on comment on your recent stay with us.

We were very glad that you did enjoyed our service and product on your stay.

Day by Day we are improving our service and product as we take all our guest's reviews very
seriously.

Look forward to welcome back to our hotel on your next visit to Auckland.

Thanks
Auckland Airport Kiwi Hotel
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Wellington, New Zealand
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 July 2013

The hotel is conveniently located, 6-8 minutes’ drive from the Auckland Intl Airport. The room we booked was “Standard Double”. The room was comfortable and spacious. At $89 per night as expected had a bar fridge, coffee maker and small LCD (only free to view channels).

Positives:
Location is not bad
The hotel reception / restaurant staffs were courteous.
Free breakfast included
Free onsite parking
Clean room and shower area

Downsides:
No free WIFI ($10 for 200MB)
Breakfast menu was very limited, continental ($8 per person) breakfast upgrade, the portions were too small.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HPillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 9 August 2013
Dear HoneySC

We are so glad to see that you embraced what we offer here at our property. Great rooms, Great price, Great location.Thanks for commenting on our friendly staff.

Take care and I hope to welcome you back in the near future.

Warm regards,
Auckland Airport Kiwi Hotel
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colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2013

I recently reserved a room for one night for my daughter who had a layover in Auckland. She said that everyone was very friendly and that she had no issues. Her flight was not until 430pm the next day. She was welcome to stay in the hotel lobby and just relax and use the internet.
She loved the Kiwi :)

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 24 June 2013
Dear Valued Guest,

Thanks for taking out your precious time to comment on your recent stay with us.

We are so glad to see that you embraced what we offer here at our property

We appreciate your feedback and look forward to welcome back you on your next stay to Auckland.

With Thanks
Auckland Airport Kiwi Hotel
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New Milford, Connecticut, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2013

Although parking was a pain if you come back around 10pm. Unfriendly woman at the counter was rude in my opinion, she scowled when I asked about the bus schedule in my opinion the place was fine to stay one or two nights but any longer I don't think I'd have the same tone. Good enough.

Room Tip: Stayed 104 for 2 nights and 111 one night
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 24 June 2013
Dear Craig,

Thanks for your review. Without constructive feedback we will not be able to improve as a property.

We have undertaken a comprehensive training scheme with our staff in regards to customer service and the next time you are at our property there will be noticeable differences. We look forward to welcoming you back in the near future.

However please accept my apology for my staff behavior.

With Regards
Auckland Airport Kiwi Hotel
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Adelaide, Australia
Level Contributor
178 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 7 June 2013

I spent the night before an early morning flight here. What you get for such cheap rates compared to other hotels was really satisfactory. My room was on the ground floor. The bathroom was very clean and the shower worked well. The bed was comfortable and beautifully made up. The room was a generous size. This was January, there wasn't an aircon but the pedestal fan worked well. A big plus was the dining room with a good menu, so I didn't have to leave the motel to find food. The furnishing throughout were a little tired, but this hotel is not a 4 star. The Reception staff were helpful. The shuttle operated every 15 minutes with the driver working quickly to load people and bags on the shuttle. A booking system, which you are told about, ensures that you get taken quickly to the airport.

Room Tip: Ground floor may be cooler on hot nights.
See more room tips
  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grevillia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 24 June 2013
Dear Valued Guest,

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable.

We are renovating all our rooms with new look and hope this will be completed soon.

Please stay in touch with us and we look forward to welcoming you again in the near future

Thanks
Auckland Airport Kiwi Hotel
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Pilsen, Czech Republic
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 June 2013

We stayed at Kiwi Airport Hotel for one night before our departure from New Zealand.
The hotel as such is a bit tired. Hotel staff was OK. Bed in our room was OK, but the bathroom was quite dirty.
Price of the internet connection was ridiculous so we did not buy it.
Hotel shuttle bus was OK, however the driver was quite a racer.

Generally it was acceptable for the money, however I would not go for it again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, General Manager at Auckland Airport Kiwi Hotel, responded to this review, 7 June 2013
Dear Thomas,

Thank you for taking the time to write this review and glad to read that you liked our staff, beds and shuttle service.

However, it is with sincere regret to read that your stay with us was mixed and some of your expectations were not met. Your experience does not reflect the level of service we endeavour to provide at Auckland Airport Kiwi Hotel and I truly apologise for the inconvenience caused to you during the your stay.

The issues regarding dirty bathroom and WIFI network are shared with respective department heads for rectification accordingly.

We look forward to welcoming you back soon during your next visit to Auckland with a promise that you would be well looked after.

With Thanks
Auckland Airport Kiwi Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Auckland Airport Kiwi Hotel

Property: Auckland Airport Kiwi Hotel
Address: 150 Mckenzie Road, Mangere 2022, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 23 Hotels in Mangere
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Auckland Airport Kiwi Hotel 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Auckland Airport Kiwi Hotel is a 52 room 3 star hotel that is located within a 5 minute drive to Auckland Domestic and International Airport. The hotel specialises in looking after guests by offering clean, great value accommodation with little value added free extras such as:* Free Parking for 10 days* Free Shuttle pick ups ONLY from the airport* Airport drop offs $2.00 per person. Free Light Continental breakfast per person on particular room types per night of stay. We are your perfect choice for a night before a flight out, or just the start of your journey within New Zealand. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Ebookers, Hotels.com, Odigeo, Agoda, getaroom.com and HotelQuickly so you can book your Auckland Airport Kiwi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Auckland Airport Kiwi Hotel New Zealand

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