We booked as a family for one night. Once in auckland we rang and after a good thirty minute wait the transfer came. Large room but cold and basic. There is no lift to get your bags to the second floor.
Our departure was at 5am. The hotel told us we would have to pay $2 per person per shuttle, this was apparently new since we booked .......big rip off! The hotel isn't close to anything.
Personally, I think there are better hotels closer to the airport. More