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“Great service an very helpful”
Review of Oakwood Manor

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Oakwood Manor
Ranked #13 of 23 Hotels in Mangere
Tauranga, New Zealand
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great service an very helpful”
Reviewed 17 November 2013

A great location and price if staying over night before and after an australian trip
A comfortable stay for our group pick up and drop off at airport prompt courteous service
Cars left on site for 10 days all ok
This is not Hilton but is clean and tidy and staff are friendly and helpful

Room Tip: We were off road front had no road noise and slept well
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Owner at Oakwood Manor, responded to this review, 6 December 2013
Hi Steve
Thank you for staying at Oakwood Manor and placing a review we really appreciate it
we strive to give our guests the best possible experience.
Having taken over the property just on 12 moths ago we continue to improve the complex with further investment on going.
We hope to see you again when you next need accommodation at the Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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269 reviews from our community

Traveller rating
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    82
    73
    31
    30
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013 via mobile

First of all i would like to thank Tanya for all her help she gave me when i rang to make the booking for the night of the 19 october for myself and my husband she gave us all the information we needed and was very helpful i asked if she was the manager and she said no just reception staff very proffesional over the phone and lovely to talk to. Would of loved to meet her in person. The stay was perfect lovely room and what we paid was well worth it and had a good night sleep before our long drive the next morning. The only down fall was later on that evening we came to reception to ask the lady for directions and we could smell alchol on her breath as we are both non drinkers which was a shame. Apart from that we will be back again to stay and hopefully get to meet Tanya shes a great asset to your company. Well done Oakwood.

Stayed October 2013, travelled with friends
Helpful?
Thank Abbnabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Manager at Oakwood Manor, responded to this review, 6 November 2013
Hi Abbnabe, thanks for your great review and compliment on our Reception Staff Member Tania.
Tania is well respected and a great Asset to our Company.
Re your comment on the staff member when you checked in. I have spoken to the person as
we were away on leave at the time and she has informed me that she did a morning shift and
was called back for afternoon shift as the receptionist had phoned in Sick. During the one hour she was at home she had a glass of wine with her dinner, then got the call to get back to work.
Hope we see you again sometime so that you meet Tania.
Kind regards
Lou & Morgan
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Rotorua, New Zealand
Level Contributor
4 reviews
Reviewed 31 October 2013

We stayed at Oakwood Manor before flying out to Australia. The welcome from the reception staff was superb, friendly and helpful. Felt our holiday began from there. Oakwood Manor is just enough away from the airport to dull all the airport traffic and noise. The service to the airport was excellent with a friendly driver and not rushed. The unit was clean, comfortable and good value for money. We have no hesitation in recommending Oakwood to our family and friends.
G & G Clifford

Room Tip: Advise staff if you require a twin share if required.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaylene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Manager at Oakwood Manor, responded to this review, 2 November 2013
Hello Mrs Clifford, thank you so much for the great comments re our Motel. Our staff
really appreciate the reviews. Glad you enjoyed you stay, and look forward to seeing you again.
Kind regards
Lou & Morgan
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Rainbow, Victoria, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

We stayed here for one night before flying back to Australia.
The 2 bedroom unit has heaps of room which is one of the reasons we chose to stay here.
We needed to be at the airport early and so the shuttle and wake up call were much appreciated.
For us though, the winning factor of staying at Oakwood Manor was the restaurant. We had a fantastic meal and the service was excellent.

The only concern we had was the only heating we could see was a small fan heater. While we did not need to use it this trip, it made us wonder how such a small heater could heat such a large unit.

We will definitely think about staying here again next time we are in NZ. Unless it is in the dead of winter, then we would be a tad worried how warm it would be.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Manager at Oakwood Manor, responded to this review, 26 October 2013
Hi thanks for your great comments. Regarding the heating, the two bedroom apartments do you
3 heaters in there during the Winter. Glad you enjoyed your stay and hopefully we see you
again some time.
kind regards
Lou and Morgan
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Perth
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 October 2013

We stayed in this Motor Lodge for 1 night before we flew out from Auckland International Airport. We found the room comfortable, clean and had a good nights sleep. The Restaurant served up massive dinners and breakfast all reasonably priced as was the winelist.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevieofperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Manager at Oakwood Manor, responded to this review, 26 October 2013
Hi Thanks for your great comments. We strive to keep our guests happy. Our staff
are always friendly and the meals in the restaurant are always great.
Kind regards
Lou and Morgan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waihi, New Zealand
Level Contributor
280 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
Reviewed 30 September 2013

We stayed one night here on our way overseas and left our vehicle in their safe-keeping. The hotel staff were great, very friendly, efficient and helpful. Our room was very comfortable, and very clean. We booked a studio room so only had tea making facilities but perfectly adequate for our needs. The only downside of our room was it was right alongside the outer door to the block so we heard quite a lot of noise from people coming and going through the night. Our car was stored safely right by the security camera. The tariff included a free pick-up and drop-off to and from the airport. The hotel is good value for money and we would certainly stay here again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wendhmagz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Manager at Oakwood Manor, responded to this review, 14 October 2013
Hi thanks for your comments. It is much appreciated by our staff. Mayby next time you book I
suggest you book a studio Queen. Probably was a very busy night that night for some noise
from Another Guest. Please remember to ring our 24 Reception and they will advise the
guests of the disturbance.
Kind regards
Lou and Morgan
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Wellington, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

I had a 15 hour layover in Auckland and booked at a different hotel, who over-booked and they put me in this hotel. They do not understand customer service at all! Instead of spending my time at the airport, I wanted to use their internet, which you'd have to pay for, eat a late breakfast, and do some laundry. The LAST "free shuttle" to the airport was at 10 a.m.! My flight wasn't until 3:30, so I'd have to pay for a taxi, when I booked specifically with a hotel that had a transfer service. Then they closed up the "restaurant" at 9:30 a.m. with no further food service. So instead of making some money off my internet usage and laundry, I had to catch the last shuttle to the airport and spend the five hours at the airport. Needless to say, I'm also going to review the other hotel, as this was not what I paid $80 for: 8 hours of sleep, and a quick shower. :(

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mischa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awal9898, Manager at Oakwood Manor, responded to this review, 24 September 2013
I am so sorry to hear of your experience at our Motel. However I do find it strange that you were
told 10am was our last shuttle, If a guest has a late flight they are still entitled to a shuttle to the airport at any time upon booking. With the check out time being 10am we try to make that the last shuttle but if you are willing to wait in reception or go for walk or go shopping and have booked a shuttle for the time you need to go then there should not be a problem.
Secondly the restaurant does close at 9.30am but we do offer room service if had asked. So you needed to let reception know that you require a late breakfast and it would have been brought to
your room that evening.All our guests who are flying out from Airport are entitled to a free shuttle.
kind regards Lou & Morgan
Managers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Oakwood Manor

Property: Oakwood Manor
Address: 610 Massey Road | Mangere, Mangere 2022, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 23 Hotels in Mangere
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Oakwood Manor 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Offering free WiFi, 14 days free parking and a 24-hour reception, Oakwood Manor Motor Lodge is located 10 minutes' drive from Auckland International Airport. Set on 2 peaceful acres, this lodge offers a free courtesy airport shuttle service and laundry facilities. Guests can enjoy a meal at the on-site restaurant followed by a dip in the outdoor swimming pool. All accommodation in Oakwood Manor Motor Lodge offers either a kitchenette with cooking facilities or a London kitchen with tea and coffee facilities. Each comfortable room features a TV and a refrigerator as well as an en suite bathroom. Oakwood Manor Motor Lodge is close to public transport, a hospital and shopping centre. It is 8 minutes' drive from Villa Maria Estate Winery. Central Auckland is 20 minutes' drive away. ... more   less 
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Also Known As:
Oakwood Manor Motor Hotel Mangere
Quality Inn Mangere
Oakwood Manor Auckland, New Zealand

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