Many reviewers complement the shuttle which is free and convenient; we had an overnight stay prior to returning to OZ on an early morning flight. Wake up call and prompt transport was welcome and done well, impressed by the manner of the overnight desk clerk.
Bathroom and shower were recently refurbished and good, some furnishings tired and the TV was out of the 1980s. Very disappointing picture when accustomed to digital transmissions.
Room preparation was disappointing, instant coffee, milk and sugar, no tea bags.
Most reception persons, had a very poor attitude in customer relations, we are in the tourism industry ourselves and if our people dealt with customers this way we would be out of business.
After spending a frustrating session on the internet terminal in foyer making airline seat allocations and check-ins as we always do for next day flights, we found that attempts to print out the boarding passes resulted in computer crashes. Less than friendly female staff member then said “you can’t do that on that computer, it’s a security risk and computer will shut down! You never told me that you wanted boarding passes!”. When I suggested they should put a sign on the computer to that effect, I was rudely ignored. For heaven’s sake! I always print boarding passes from airport hotels without mischief and I am sure I am not the only one, this computer in the Gateway Hotel is a waste of space.
We did plan to eat there, but on entry to dining room, were put off by the shabby appearance, very tired furnishings and limited bar range, with most prices at least 20% dearer than any other venue we had tried in NZ.
Some people say “you get what you pay fo”r we paid $140 each for two rooms, that’s expensive when considering the rather average standard of this place. Next time will be over the road at the Holiday Inn!
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- Also Known As:
- Airport Gateway Mangere
- Hotel Airport Gateway
- Airport Gateway Hotel Auckland, New Zealand