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“Simple, satisfying hotel near airport”

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Airport Gateway Hotel
Ranked #17 of 23 Hotels in Mangere
Reviewed 11 December 2013

There's nothing fancy here, but the convenience of efficient airport shuttle to and from the airport and staying near the airport makes this a bargain. Complimentary breakfast is simple but adequate. Staff are friendly and helpful. WiFi in room is also useful. Swimming pool is ornamental only, but landscape is well maintained. Pizza shop across the street is excellent. Overall a good deal

  • Stayed: November 2013, travelled solo
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Thank atmananda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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323 - 329 of 541 reviews

Reviewed 3 December 2013

Nice hotel near airport for one night stay ......stafff was very helpful n polite ...got a free shuttle service to and fro airport...as a bonus. as i had a early flight ......Roos are spacious and clean ..will definitely stay on my next visit ............thank you Gateway ...

  • Stayed: October 2013, travelled on business
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Thank vijayalhora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

I have travelled around the world for 38 years and experienced the best (and worst) of hotels on 6 continents including the Peninsula in HK and the Bristol in Paris. Now, I have to say I have a new, clearly better than the rest, favourite hotel: The airport gate way in Aukland. It is superb in every possible way. The service is astonishingly good from every person who works there, every day, every minute. Nothing, absolutely nothing is too much trouble. I could praise so many people by name, but you will not see service like this in other hotels. My room was magnificent, the bathroom a work of art, and every single thing was perfect. When I mean perfect I mean never any faults or issues with anything., From the pickup to the final goodbye, the graciousness, kindness, warmth, speed and help were amazing. The food in restaurants was astonishing. The wines in the restaurant were world class. For all of those who work there: if you read this from Senior Management to Maids and everyone in between: You are truly amazing.

  • Stayed: November 2013
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Thank Rohitmeena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

At first it seems fine given the price - but,
The toilet seat was broken! How can you clean a toilet and not notice that the seat is broken. It's not like they are hard to replace, which raises the question, was the toilet even cleaned?
Judging by the dishes, I guess not. Included breakfast sounds great. Until you have to sort through 30 odd bowls to find one without food still on it.
Atleast the spoons were clean after myself and another patron asked the staff three times to get them.

They also advertise a childrens play area. Two swings with rotten seats, no sand left for soft fall with no containing fence, next to teh smoking area does not make a childrens play area.

  • Stayed: November 2013, travelled with family
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1  Thank jjj836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, General Manager at Airport Gateway Hotel, responded to this reviewResponded 29 November 2013

Hi,
We are happy to note that you found the price reasonable for the room.
It is unfortunate that you did not have a comfortable stay at our place , your points and feed back is noted and will be looked into straight away.
Regards
Ajay

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Reviewed 26 November 2013

only good thing about this place is the free shuttle, room was disgusting hair all through my sheets before I even put my head down! bathroom stunk was really unclean & scummy didn't even take a shower it was that gross. Free breakfast which I ended up just having the toast all the glasses, cups, plates, bowls & cutlery were so unclean couldn't even have a drink was so grossed out! I am not usually one to complain but this was disgusting & I'm a kiwi would never recommend this place to anyone even 4 the price!

  • Stayed: November 2013
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1  Thank Chanelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, General Manager at Airport Gateway Hotel, responded to this reviewResponded 29 November 2013

Hi,
We are happy to note that you enjoyed our shuttle service.
Your other feedback and points are noted for immediate action and will be looked into straight away and remedial action taken.
Regards
Ajay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

In the Jason's hotel guide, this hotel advertises "warm welcomes and friendly farewells." We missed out on both. The hotel itself is fine, not 5-star but absolutely adequate. The rooms were clean and tidy and the showers good, however they didn't appear to have the Sky TV that was advertised in their literature. The service of the staff however leaves a lot to be desired and the courtesy van driver in particular needed to pick his game up. As the last point of contact with the hotel he left a particularly sour taste with his slamming of the van doors, lack of eye contact and rough driving. Still, it is cheap, so I guess you (don't) get what you pay for.

  • Stayed: October 2013, travelled as a couple
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1  Thank Roz48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, General Manager at Airport Gateway Hotel, responded to this reviewResponded 29 November 2013

Hi,
We are happy to note that you liked our rooms and found them clean and tidy.
Your other points are being actioned upon and will be looked into staightaway.
Regards
Ajay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

This place was extremely run down. Both the pool & spa were filthy, and the spa was colder than the swimming pool! When my sister questioned him about it he said the spa was out of order. The grounds needed maintenance, as the lawns were long. The rooms were dark, and our windows were filthy, looked like kids handprints all over them. We had a room with 3 beds, which was very small, no where to sit and eat. It was that bad, that after an hr we told them we wanted our $ back and we left. We went to the Best Western Pioneer Motor Lodge across the rd. For an extra $60 we now have an excellent large room with a spa bath, ceiling fans, microwave, queen size bed & 2 singles, an up to date tv, free wifi, & a dining suite. Glad we made the change!

  • Stayed: November 2013
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1  Thank pwDianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, General Manager at Airport Gateway Hotel, responded to this reviewResponded 29 November 2013

Hi,
Your feed back is important to us and points are noted for remedial actions.
The hotel is undergoing renovations under a phased manner.
Regards
Ajay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Airport Gateway Hotel

Address: 206 Kirkbride Road | Auckland Airport, Mangere, Auckland, New Zealand
Region: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 23 Hotels in Mangere
Price Range: £74 - £235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland, New Zealand

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