I emailed twice and also wrote to the manager because I had no response, guess what, no response from him either.......
My email said.... We stayed at your hotel last night and must let you know we were not impressed with the service we received from you. To begin with we were late in arriving to find your restaurant closed. That was okay but the choice of food was pretty basic. I realise your chef had gone home but at reception I asked if there was anything gluten free which was totally ignored and when we went into the food area we knew why, we asked there too and the man was totally unaware what gluten was and couldn't give us any help so my husband walked away with no dinner as there was nothing he could have, he wasn't even offered a salad and cold meat.
Then in the morning we came to reception at 6:10 for our ride to the airport to find a note saying BACK IN 20 MINUTES. We should have been leaving right then. Our ride eventually arrived but as we left at 6:25 were late for our flight and had to ay $100 each to rebook. As you can imagine we were not happy and because it was your error if you could help with that.
I am really disappointed you have to responded to my emails and letter, the second email was to inform I would write to the manager to see if his manners were better but to date, nothing. This has not been professionally handled and I feel that you just don't care or you would have apologised and given us our money as even when the bus did come the driver disappeared for a few minutes and the other attendant had to go outside and start the bus up for him. It is all their fault totally and it should be taken from their pay. We won't be staying with you again and I will tell our friends not to also as this has been a disgusting experience for us.
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- Also Known As:
- Airport Gateway Mangere
- Hotel Airport Gateway
- Airport Gateway Hotel Auckland, New Zealand