We stayed one night before an early morning flight out and left our cars to be picked up upon return.
Very basic rooms but then again it is cheap. Very cold with a small oil heater that only just took the chill off. Bathroom passable. The whole building is out-dated and shabby with minimal sound proofing between rooms and hallways! I wouldn't even consider eating here.
Drop offs to the airport only happen on the hour so keep this in mind.
We arrived back on a midnight flight. It took 30-45mins after our ph call before we were picked up. The driver was apologetic and admitted he was also the receptionist and had been delayed with front desk duties.
He also wasn't aware that we were there for car collection only and thought we were checking in. We had to find our own cars (in the rain) and we found one (parked in) but car #2 was nowhere on the premises. We insisted that the manager be contacted only to be told he was asleep.
After numerous phone calls by the driver/receptionist we were advised that we could stay a night no charge until our car could be found take a staff members car (to Hamilton). We declined.
Eventually our car was located at another hotel car park but all gates and reception were locked!
We persisted they produced the vehicle. After almost 2 hours we left.
We did feel for the guy on duty as obviously he wasn't the problem. This place desperately needs lessons from The Hotel Inspector as it is the most poorly managed place I have ever come across and I get the impression it is owned/managed by someone who doesn't have a single clue about the industry.
Shocking. Not recommended. Ever.
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- Also Known As:
- Airport Gateway Mangere
- Hotel Airport Gateway
- Airport Gateway Hotel Auckland, New Zealand