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“cheap and nasty - improvements needed”

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Airport Gateway Hotel
Ranked #16 of 23 Hotels in Mangere
Hamilton, New Zealand
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“cheap and nasty - improvements needed”
Reviewed 30 June 2014

We stayed one night before an early morning flight out and left our cars to be picked up upon return.
Very basic rooms but then again it is cheap. Very cold with a small oil heater that only just took the chill off. Bathroom passable. The whole building is out-dated and shabby with minimal sound proofing between rooms and hallways! I wouldn't even consider eating here.
Drop offs to the airport only happen on the hour so keep this in mind.
We arrived back on a midnight flight. It took 30-45mins after our ph call before we were picked up. The driver was apologetic and admitted he was also the receptionist and had been delayed with front desk duties.
He also wasn't aware that we were there for car collection only and thought we were checking in. We had to find our own cars (in the rain) and we found one (parked in) but car #2 was nowhere on the premises. We insisted that the manager be contacted only to be told he was asleep.
After numerous phone calls by the driver/receptionist we were advised that we could stay a night no charge until our car could be found take a staff members car (to Hamilton). We declined.
Eventually our car was located at another hotel car park but all gates and reception were locked!
We persisted they produced the vehicle. After almost 2 hours we left.
We did feel for the guy on duty as obviously he wasn't the problem. This place desperately needs lessons from The Hotel Inspector as it is the most poorly managed place I have ever come across and I get the impression it is owned/managed by someone who doesn't have a single clue about the industry.
Shocking. Not recommended. Ever.

Room Tip: Don't stay here
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Lucilou73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, Manager at Airport Gateway Hotel, responded to this review, 1 July 2014
Thank you for taking the time to share your recent experience at Airport Gateway Hotel. I would like to sincerely apologies for not having met your expectations while staying with us.
I am sincerely sorry that the service you experienced was not our usual standard and i would like to ensure that on your future stay with us you wont be disappointed.
Manager
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Nelson, New Zealand
1 review
Reviewed 29 June 2014

I emailed twice and also wrote to the manager because I had no response, guess what, no response from him either.......

My email said.... We stayed at your hotel last night and must let you know we were not impressed with the service we received from you. To begin with we were late in arriving to find your restaurant closed. That was okay but the choice of food was pretty basic. I realise your chef had gone home but at reception I asked if there was anything gluten free which was totally ignored and when we went into the food area we knew why, we asked there too and the man was totally unaware what gluten was and couldn't give us any help so my husband walked away with no dinner as there was nothing he could have, he wasn't even offered a salad and cold meat.

Then in the morning we came to reception at 6:10 for our ride to the airport to find a note saying BACK IN 20 MINUTES. We should have been leaving right then. Our ride eventually arrived but as we left at 6:25 were late for our flight and had to ay $100 each to rebook. As you can imagine we were not happy and because it was your error if you could help with that.
I am really disappointed you have to responded to my emails and letter, the second email was to inform I would write to the manager to see if his manners were better but to date, nothing. This has not been professionally handled and I feel that you just don't care or you would have apologised and given us our money as even when the bus did come the driver disappeared for a few minutes and the other attendant had to go outside and start the bus up for him. It is all their fault totally and it should be taken from their pay. We won't be staying with you again and I will tell our friends not to also as this has been a disgusting experience for us.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kaycee704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mangere hotels

Launceston, Tasmania, Australia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2014

I needed a place close to Auckland's International Airport that I could access easily for my early morning flight. There are numerous options but I chose this one because of:
* It being close to the airport;
* It was reasonably priced;
* It included free transfers between the airport and the hotel and v/v;
* It included a Continental Breakfast and it is possible to upgrade to a cooked breakfast for $5 pp;
* Wi fi is available at a modest additional cost.

It certainly fulfilled these expectations. The Reception Staff were pleasant, the Breakfast was adequate (although you have to go to Reception in the morning to collect it), and the hot water for the shower was great! Although the location may not be in the most celubrious suburbs of Auckland, yet It is close to such major hotels as Holiday Inn and The Grand Chancellor.

Within a few minutes walk there is a local shopping centre which includes a grocery, chemist, and two restaurants, as well as a Medical/Dental Centre

Although the hotel was clean, tidy, and comfortable, it is probably a good candidate for a make-over as several things made it look tired, such as the ill-fitting door in the corridor, the state of the concrete near the main entrance and between Reception and the rooms, and the general condition of the room I stayed in.

SKY TV is supposedly available but there were no instructions as to how to access the various channels. Also, one of the lights above the bed didn't work, and there was no toaster in the room to get the full benefit of the bread, butter, and spread included in the Continental Breakfast. (The $5 upgrade to a cooked breakfast is only available from 7am onward, well after the shuttle had taken myself and others to the airport for our early flights).

However these were relatively minor inconveniences and the traveller who is happy with 3 star accommodation should leave satisfied.

  • Stayed June 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank Alan-in-Tasmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, Manager at Airport Gateway Hotel, responded to this review, 30 June 2014
It was great reading your feedback. I am pleased that you enjoyed our location close proximity to the airport,free shuttle and breakfast.
Your feedback is very genuine and gradually we are in the process of giving property a fresh look.
Once again thank you for your very kind comments review and we look forward to welcoming you back to Airport gateway hotel very soon.
Regards
Manager
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Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014

I booked this room at the last minute and paid just under $100 for it thinking it was good value for a mid 3-star establishment. My room (152) was worse then what I have paid for in a $20 backpackers overseas. The bathroom especially was in a state of disrepair even the shower head sprayed in all directions it was hard to get wet!!. Their were no Sky channels as was advertised and Wifi was paid for separately. I am usually quite easy to please when it comes to accommodation but this really was a bad experience.

  • Stayed June 2014, travelled solo
    • Value
    • Location
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Helpful?
2 Thank caromkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, Manager at Airport Gateway Hotel, responded to this review, 17 June 2014
Thank you for taking the time to share your recent experience at Airport Gateway Hotel. I would like to sincerely apologies for not having met your expectations while staying with us. Your comments have most certainly been shared with our Director of Operations for review.
Manager
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Queenstown, New Zealand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

Stayed here just one night. The shuttle driver was incredible, helping us get exactly where we needed to go and really went above and beyond to make sure we were comfortable. All the staff were very friendly. The location is very close to the airport, not too hard to find with a car. Not much in walking distance, but could still get a coffee and basic groceries close by. Not really where you'd like to stay to see the city but great for a one night lay over on a budget. Rooms were large and comfortable. Would certainly stay again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank Vonsloanski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, Manager at Airport Gateway Hotel, responded to this review, 17 June 2014
It is a pleasure to hear from you here at Airport Gateway Hotel Auckland, we are delighted to have you with us and learn of your experience.

I will be sure to pass your comments onto our team who as I was will be equally pleased.

Once again thank you for your very kind comments review and we look forward to welcoming you back to Airport gateway hotel very soon.

Best regards
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level 6 Contributor
193 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 June 2014

Comfortable hotel for 1 night stay during summer (Auckland summer!) with good affordable and next to Airport! In fact this region has a lot of Airport Hotel within different prices! The room are ok, services not that top but good!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank OneW0rld007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, Manager at Airport Gateway Hotel, responded to this review, 8 June 2014
Thank you for such amazing feedback & for taking the time to share your Gateway experience,
Airport Gateway Hotel is affordable and close to airport.We are truly delighted that you enjoyed your stay with us
Kind Regards
Manager.
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Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014 via mobile

Best in price stay. Awesome service and good people. We reached there almost 2am in the morning and got the free shuttle as well in 10 mins of placing the call. Very well welcomed. Surely, recommend to stay here. :)

Stayed June 2014, travelled with friends
Helpful?
1 Thank Adeeblows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportgh, Manager at Airport Gateway Hotel, responded to this review, 8 June 2014
It is a pleasure to hear from you here at Airport Gateway Hotel Auckland, we are delighted to have you with us.
I will be sure to pass your comments onto our team who as I was will be equally pleased.
Once again thank you for your very kind comments review and we look forward to welcoming you back to Airport Gateway Hotel very soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Airport Gateway Hotel

Property: Airport Gateway Hotel
Address: 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
Region: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 23 Hotels in Mangere
Price Range (Based on Average Rates): £
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland, New Zealand

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