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Auckland Airport Kiwi Motel
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Reviews (401)
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Reviewed 21 February 2014

We stayed two nights in the motel. They offered the free shuttle from airport to the motel which is really good as we arrived in Auckland late in the evening. The room was all right, but the hot water of the shower goes hot and cold, have to adjust it all the time. Also, the kettle did not work properly, we reported it three times in the reception and no one come to fix it until we gone.

  • Stayed: December 2013, travelled with friends
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3  Thank cqaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thank you for taking the time to review our hotel!

Thank you for your comments about the standard of maintenance. This is of a major concern to me. You can see by our other reviews that we take great pride in our property standards – we invest a lot of time and money to ensure our building remains spick and span. I have addressed your concerns with our Maintenance Manager and will follow up personally to understand what we can do better as a property. It is disappointing to hear that our standards were not up to par. It would be helpful in rectifying the problem for future guests if you could provide me with your room number. My email is – shalend@vrgroup.co.nz


Warm regards,
Auckland Airport Kiwi Motel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

Our family stayed in 2 units on route to holiday at Gold coast. Comfortable beds perfect for our needs - the ground floor units each slept 4 comfortably. Well priced. Excellent service and transport to and from Airport. Prompt pick up and car ready for travel at 1am in the morning. Will certainly stay here next trip.

Room Tip: Rooms close to restaurant and service desk the best
  • Stayed: December 2013, travelled with family
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1  Thank Erita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Auckland Airport Kiwi Motel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

This motel is fairly basic. It's no frills, but it offers a clean room, bathroom and bed. What more do you really need in an airport hotel?! There is also a restaurant onsite, and the indian dishes were excellent. This is an excellent budget choice for an airport hotel.

  • Stayed: February 2014, travelled with family
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Thank nursematilda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this reviewResponded 18 March 2014

Hi Nursematilda

Thanks for taking out your precious time on commenting on your recent stay with us.

These feedback really helps us in improving our service which our management taking very seriously.

Please keep in touch and look for our specials on each and every seasons.

With Thanks
Auckland Airport Kiwi Motel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

We stayed here last year for a cheap place to stay with an early morning flight out overseas the next morning to catch. I thought it was perfectly adequate. The bed was comfortable and the bathroom was OK and with a modest breakfast and free shuttle to and from the airport all included it was a pretty good deal. The people at the desk were polite but not particularly friendly.
We are staying there again when we fly out this year. All you really need is a comfortable sleep.

  • Stayed: July 2013, travelled as a couple
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1  Thank Bernee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this reviewResponded 18 March 2014

Dear Valued Guest,

Thanks for your comment on your recent stay with us.

Please accept my apology on behalf of my staff for not being friendly with you.

We look forward to welcome back you again on your next visit to Auckland.

With Thanks
Auckland Airport Kiwi Motel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

Poor Tv reception and when I rung the reception they didn't want to know about it! The hotplates did not work. The bathroom was old and shabby - holes in the walls that were just taped over with tape.. The whole unit was run down and in need of a total refit.The cleanliness of the room was
below standard.
The van took half an hour to pick us up from the airport and after 2 phone calls. Driving was far from safe!!
my advice is don't stay here and after what I read today I will definitely won't be staying there

  • Stayed: November 2013, travelled with family
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6  Thank janine h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shalend P, Front Office Manager at Auckland Airport Kiwi Motel, responded to this reviewResponded 29 December 2013

Dear Guest,

Thank you for your comments about the standard of maintenance. This is of a major concern to me. We invest a lot of time and money to ensure our building remains spick and span. I have addressed your concerns with our Maintenance Manager and will follow up personally to understand what we can do better as a property. It is disappointing to hear that our standards were not up to par. It would be helpful in rectifying the problem for future guests if you could provide me with your room number. My email is – manager@aucklandkiwimotel.co.nz

Thanks
FOM-Auckland Airport Kiwi Motel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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