We have stayed here a number of times over the past 2-3 years. It is a convenient stop over for us when fly from Auckland Airport as they offer free parking while you are away. The hotel is comfortable and the staff are friendly. On the last 2 occasions we have been left waiting at the terminal for over an hour after we have phoned to arrange a shuttle pick up on our return. The last time was the 2nd November 2013. After phoning the hotel several times we were finally picked up and returned to our vehicle. We spoke to the duty manager who told us that they hadn't received our call. She promised to look into the problem and email us within 2 working days to advise what had been done to stop this from happening again. Its now a month later and we haven't heard from them. Appalling customer service from management when the staff had been so good during our stay. We wont be back there again!!!!!!
- Official Description (provided by the hotel):
- Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more less
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- Also Known As:
- Ventura Hotel Airport
- Ventura Hotel Mangere
- Heartland Hotel Auckland Airport New Zealand