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Heartland Hotel Auckland Airport
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Reviews (1,226)
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All reviewsfree shuttleauckland airportone nightnext morningcomplimentary breakfastshuttle servicean overnight stayindustrial areaspa bathgood sizecar parkingthe ground floorearly flightlate checkafter midnightwake up callchecking in
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705 - 710 of 1,226 reviews
Reviewed 6 December 2013

This hotel is convenient to the airport and the free parking is a bonus while away. Standard is quite OK although a little dated. The hotel was reasonably quiet. Lifts are quite slow but not too far to go so not really an issue. I didn't use the shuttle service.

  • Stayed: November 2013, travelled on business
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Thank neilw193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

The room was fairly spacious, bed fairly comfortable, in all it was suitable for what we needed. However, waiting for the shuttle at 1am at the airport for over an hour just wasn't good enough when we were just down the road. We almost started walking but were not sure we'd be safe. This needs to be sorted. Receptionist was fairly inexcitable too.

  • Stayed: November 2013, travelled with family
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1  Thank JimL1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 24 June 2014

Thank you for highlighting the issue with our shuttle service. This will be followed up with our team. Our shuttle is scheduled to run every half hour from the hotel to the airport, when there are pick up and drop off either way. There is a free phone at the airport to call the hotel and the reception should advise an estimated pick up times.
Sincere apologies for any delays at this time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

The room/decor is dated, but worst than that the beds are horrible. I could feel the mattress springs straight though the padding :( The bathroom shower also had signs of mold around the tub. There is NO way that this hotel deserved a 8+ rating on Bookings.com.....4 at best.

sorry

  • Stayed: November 2013, travelled as a couple
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Thank cerdmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 2 December 2013

Dear cerdmg,

Thank you for your comments.
I'm sorry that the bed didn't give a good night rest. We are currently going through our preventative maintenance program in our bathrooms and this issue should be a problem of the past by now.

Once again, please accept my sincere apologies for not meeting your expectations.
Thanks
KInd regards

Patrick Moittie

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Reviewed 29 November 2013

Collected by Shuttle by very friendly Russian born driver after waiting about 20 minutes after we called free from the Info Centre in the Arrivals terminal. Good check in experience and room was comfortable and we appreciated the quality and standard of toiletries provided (particuarily my wife!)
Would happily stay again next time we need accommodation near the airport and have no hesitation in recommending this hotel.

  • Stayed: November 2013, travelled as a couple
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Thank Roblaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 2 December 2013

Dear Roblaine,

Thank you very much for your feedback about our free shutlle service.
I will pass on your comments to the team.
Once again thank you
Kind regards

Patrick Moittie

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Reviewed 29 November 2013

I have stayed at this hotel before and this is the third name change since I have been staying there.The rooms are clean but I am afraid if you want a good sleep forget this hotel as the beds are the worst I have ever slept in.This hotel is another one that supplements there costing by charging for Internet services They do offer you wi fi free for 1 hour but if you are a business person this is just not enough time. There are many hotels in the area which offer better deals.

  • Stayed: November 2013, travelled on business
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Thank Malcolm W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CotswoldHM, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 2 December 2013

Dear Malcom W

Thank you for your beedback and I'm sorry that the bed wasn't to your satisfaction.
We do offer a 1 hour free but we also have should have the need a plan for $10.00 for 24 hours with no data cap.

I hope we will have the pleasure to welcome you again.
Thanks
Kind regards

Patrick Moittie

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