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Heartland Hotel Auckland Airport
Ranked #4 of 23 Hotels in Mangere
Reviewed 9 August 2014

After a LONG flight from the UK, a 7 hour stopover in China, a 3 hour wait in Auckland for a flight back home, ANZ cancelled the flight due to bad weather. Very kindly they arranged for us to stay overnight in the above hotel.

The service was slow, there was initially nobody at reception. The food (a salad) took 40 minutes to prepare, but, I was given a glass of wine as compensation and that was appreciated. The WiFi in the room was only for an hour, then had to be paid for.

The shuttle service was good and the staff very friendly. The room was OK, but not the cleanest. Not a place for a holiday, but OK for catching a flight the next day....... which was also cancelled, so ended up on a bus. At least I got home!

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
Thank sap55koala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 16 September 2014

Thank you for your review of our hotel. You certainly had a hard time getting home!
I am happy to say that we have now free Wi-Fi throughout the hotel, and I have shared your review with our new housekeeper, who has instigated a few different ways for our housekeeping staff to go about their work. We are seeing the results of this already.
We hope to welcome you again sometime in the future.
Best regards,

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551 - 557 of 1,170 reviews

Reviewed 31 July 2014

We booked interconnecting rooms, however there was nothing to stop the doors from shutting and no handles on the doors to open it??. The showers did not have any hot water and we were forced to use a room nearby to shower in. Great at 3:30 am in the morning. The door latch was faulty and caught my jacket tearing it on the way out. All we needed was Mr faulty and we were there. It is also hard to find so take a navman.

Room Tip: take a nav man
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Gboyd446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 7 August 2014

Thank you very much for your valuable feedback. Our Maintenance Manager has been addressing the issues you have experienced in your room and discovered the room was incorrectly plumbed. The hotel has had plumbers through and rectified the issue with the water. Hot water is now available for all guests enjoyment. My sincere apologies if this caused any inconvenience during your stay.
The hotel has also addressed the issue with the interconnecting doors and have had the self closing mechanises removed. Pull handles have also been arranged for the side of the door currently with no opening devices.
Valuable feedback has assisted the hotel with addressing these issues so no other guests have the same experience. I would once again sincere like to thank you personally, for bring these concerns to my attention.

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Reviewed 27 July 2014

The room was nice and clean, the service friendly and helpful, the hotel very easy to find from the airport.
The room rate is the best I have come across for an Auckland hotel.

We will happily use this hotel again for a trip to Auckland

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank SteffAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 7 August 2014

Thank you for your honest feedback.

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Reviewed 26 July 2014

Stayed here twice in 8 days, going and coming back from holiday. Staff excellent especially since we arrived on night 1 at 11:30pm and second time at 1:30am. Rooms comfy, very nice beds. Parking close to entrance, which I found important at these times of the night. Would recomend it as a place to stay if you are off overseas. Secure parking available too if needed, with airport shuttle.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Leonie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 7 August 2014

Appreciate your feedback.

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Reviewed 18 July 2014

A typical 3 * hotel.

Negative: Soft innerspring mattress.

Positive: Free internet, free shuttle service to the airport.

If you like peace, make sure your room is not facing the main traffic to the airport. Have a safe trip!

Room Tip: If you want a quiet room, make sure it does not face the main road to the airport.
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  • Stayed: July 2014, travelled as a couple
    • Cleanliness
    • Service
Thank TeHaumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 7 August 2014

Thank you for your feedback. Let our team know if you require a quiet room and they will be should be allocate one away from the main road

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Reviewed 18 July 2014

We stayed there before leaving for an early flight. We had a meal in the restaurant this was a lovely meal and filled the gap. The room was comfortable, clean and quiet. The staff were very helpful. The transfer to the airport were very efficent and there was not a lot of waiting around. Secured car park what more could you want. Would stay there again.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank wilsone56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 7 August 2014

Thank you for your feedback. Your comments will be shared with our teams

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Reviewed 15 July 2014

Stayed one night before trip, left car at hotel and returned and stayed another night. Provide and excellent service - good room to stay in. Travel to airport excellent and pickup quick (even after midnight). Found wifi a little tricky.

Room Tip: Not too close to driveway as courtesy van goes in and out during night.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank BruceD122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this reviewResponded 7 August 2014

We look forward to welcoming you back in the near future

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Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive, Mangere, Auckland 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Region: New Zealand > North Island > Auckland > Mangere
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Mangere
#5 Romantic Hotel in Mangere
#5 Family Hotel in Mangere
Price Range: £101 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heartland Hotel Auckland Airport 4*
Number of rooms: 142
Official Description (provided by the hotel):
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport New Zealand

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