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“Almost Perfect”

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Tree of Life Resort & Spa Jaipur
Ranked #2 of 10 Hotels in Kookas
Certificate of Excellence
San Diego
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Almost Perfect”
Reviewed 27 February 2014

We've just returned from India and Nepal, and our four day stay at the Tree of Life was clearly a highlight. The property is breathtaking, meticulously landscaped, and replete with an array of stunning sculptures, koi ponds, gravity edge pools, ponds, and perfectly manicured lawns. The individual villas - the equivalent of beautiful unattached homes, ring the property on terraced levels (lots of stairs, but manageable) are architecturally magnificent, and reflect a feeling of India modernism. There's a small workout room with state of the art commercial grade equipment, a beautiful, open yoga and meditation building and a lovely dining room that serves, in our experience, Michelin quality cuisine.

Indeed, you'll get a call in the late afternoon asking what time would be convenient for the very talented chef to drop by your villa to discuss the evening's menu, make any necessary adjustments or substitutions. There's a tech specialist to make sure your ipod is properly linked to the villa's sound system (speakers in every room). And innumerable room service and housekeeping attendants ready to attend to your requests.

We stayed in a luxury pool villa and it was...amazing! A walled paradise with a private walkway, Buddha statuary and hanging bougainvillea. Enter into the large living room with fireplace, couch, dining table, large window seat overlooking the backyard private pool, media center and bar.

Then move into the bedroom, with King bed centered under a large shocking pink dome with indirect lighting and inset metallic design. Comfy bed, high count luxurious linens, nice desk, as well with great wireless internet service (for a fee, of course, which seemed unnecessary given the cost of the villa).

From there, proceed into the very large bathroom, with marble floors, large glass shower with door to the outside pool and two different showerheads, double sink, high quality amenities of every sort, and windows and light everywhere, but completely private.

Outside, great lounge chairs, a small but serviceable pool (unheated, which made it unusable in February), outdoor showers, a soak tub, beautiful lawn and shrubbery and flowers.

The spa was first class and Mary, our masseuse was extremely well trained and very, very accomplished. One of the best massages I've ever received.

There was, however, one minor but irritating blemish on this otherwise perfect experience. The water temperature was tepid, never hot. It was 37 degrees celcius, warm enough not to shiver in the morning, but far from a good, hot shower. We called once, they said they'd investigate. We called several hours later. They said the water probably got cold on its way from the central hot water heater (absurd). We asked to speak to the manager. Never heard back. We called the third day and asked again for the manager to contact us. Never heard back. On check day, we took our last shower before being picked up and... really hot, steamy water! What the heck?

We found this profound refusal to address our complaint directly, or even receive a return phone call or visit so anomalous, and rude, given the extraordinary service of the staff and the painstaking attention to detail that is visible everywhere.

That said, we'd stay at Tree of LIfe again - in a heartbeat. It's almost perfect.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank SoCalTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 1 March 2014
Dear Guest,

I have over the last two days, read your review a couple of times. It is not often that guests take so much time, care and trouble to share their experiences with other travellers in such detail. I am privileged that the Tree of Life Resort & Spa, Jaipur has a place in your heart - and for the right reasons.

This indeed is a labour of love, which fermented in my mind for some 25 years before I embarked on starting construction in 2007. It took a team of 100 odd villagers some three years to complete what you experienced. And at every step I had just one thought in mind - what would my 'to be' guests like to experience ? The attention to detail and everything else stemmed from this thought. Thank you ever so much for your very kind words. Construction apart, the Tree of Life would not be what it is, had it not been for my very supportive team who go out of their call of duty to deliver what we do.

Having said that, I am of course equally disappointed to read the incident about the hot water. Yes, there is absolutely no excuse for what happened and my team should have responded better. We did have a problem with the hot water not being as hot as it should be with a few Villas on a particular line for a couple of days when temperatures dropped unexpectedly. We should have offered to change your Villa for you. I do sincerely apologise in the way your complaint was handled and have spoken to the staff concerned so that this does not occur again.

As far as the wi-fi is concerned, we do not charge for it from any of our guests. I have checked your invoice and do not find any entry towards the same. However, if there has been a charge indicated in your invoice, kindly send me the details on himmat@treeofliferesorts.com and I will ensure that the same is rectified immediately.

Thank you once again for connecting with us via Trip Advisor and I do look forward to having you back for another amazing Tree of Life experience.

Stay well.

Himmat
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English first
Zurich, Switzerland
2 reviews
Reviewed 23 February 2014

Unfortunately we only stayed 2 nights at the Tree of Life in Jaipur in our 2 week trip to India but it was for us the best hotel we stayed in. The attention to detail was fantastic and all the staff were very helpful, friendly and professional. We wished we could have spent more time at the resort and will definitely add that comment to our feedback to the company we travelled with. It was great to have the peace and quiet around us which we rarely experienced in India although that meant we were a taxi drive from the main sights. A beautiful resort and we highly recommend it.

Stayed February 2014, travelled as a couple
Helpful?
Thank debjane2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 24 February 2014
Dear Guest,

I am so glad to read that we were your "best hotel" during your 2 weeks travel in India. Thank you so much for your very kind words about our Villas, the staff, the cuisine and all that went into making your stay with us memorable.

Yes, I do agree with you that an additional night would have given you the opportunity to explore our surroundings, visit the school, meet with our friendly villagers and do a bit more than the regular sight seeings. May be this is a reason to come back again for a longer stay !

It is also very kind of you to recommend us to others who may be visiting Jaipur. Thank you once again for sharing your Tree of Life experience with other travellers.

Stay well.

Himmat
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Lymington
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 February 2014 via mobile

A clean friendly haven of tranquility in a lovely area. Wonderful service and superb food. The individual bungalows are fantastic with utopian facilities. The central tipping stops you being hassled al the time. A free massage when you arrive distresses you completely and sets you up to enjoy a magical dinner. Can't recommend it higher!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank LymingtonSailorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 21 February 2014
Dear Guest,

Coming from a seasoned traveller as you, I am delighted to read your very kind words on your recent Tree of Life experience.

Yes, the spacious and well appointed villas, the huge calm space and serene surroundings all add to beauty of being at the Tree of Life. Added to this, is my wonderful team which goes out of it's way in providing a warm and attentive service.

Thank you once again for taking the time to share your experience with a wider audience.

Stay well.

Himmat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2014

This would probably come across as a strange review coming out of an unpleasant check-out experience as the entire stay was excellent but the check-out was anti climax!
Fellow travelers,
I had finalized Tree of Life Resort for a very special day (14th Feb 2014) and I am glad that I eventually chose a 2 night package at this resort as a surprise gift for my wife.
Right from the moment we entered the resort and completed the check-in process, everything looked just so perfect!
We were simply awestruck by the pool villa, the overall service standards were outstanding & the food was scrumptious too (bit expensive though).
The staff’s attitude was so very friendly and courteous that we were completely at ease all throughout our stay.
Everything was going perfect & we decided to further pamper ourselves by visiting the spa. Since we have a 20 months old kid, we couldn’t have taken the spa together.
Hence I booked a slot for my wife on 15th afternoon but well expressed ‘tentative’ status for myself. Unfortunately, my kid got a bit cranky & I couldn’t take the spa treatment. This was accordingly informed to the staff (on the very first ‘follow-up’ call from them) with the same reason mentioned here.
May be as a courtesy, the staff again checked with me during the dinner on 15th night and I expressed my inability to take the spa. The last follow-up call (for some reason) came around 10 AM on 16th, my check-out date. Again, I politely declined to Mr Kito & he also courteously said “ok, no problem”.
Then came the check-out moment. As we were approaching the reception with sweet memories of our stay, the manager told us that the resort has lost revenue because of my not taking take the spa treatment despite confirming!
I reasoned with them since I didn’t find their approach very healthy & the discussion turned into a bit of an argument when they insisted me to consider taking the massage at that time. I was wondering why this ‘issue’ was brought up at the time of check-out? Didn’t I tell them so many times that I am not taking the spa treatment? Eventually the staff realized that they cant defend the argument anyfurther and we were ‘allowed’ to go.
I genuinely feel that was a very unfortunate incident. The same set of people who were literally obsessed with making every bit of our stay perfect just did something that left me and my wife with such a bitter feeling.
Still, a moment of madness can’t take away what they all did for us for 2 days : Augmented our experience.

Room Tip: Take Villas on the higher levels, you'll get much better view of the property. Also, do discuss...
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  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Prashant G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 18 February 2014
Dear Guest,

Let me begin by sincerely apologising for the unfortunate spa incident which happened with you at the time of check-out. The Tree of Life does not 'push sales' and I must admit that I am very disappointed to read what transpired. The staff concerned, joined us very recently and has been reprimanded by me personally for his conduct. May I request that this not cloud your opinion about the experience of the Resort.

I am at the same time, grateful for your kind remarks of your over-all stay with us. Yes, I am fortunate to have a great team who go out of their way to deliver excellent service, with warmth and care. We do believe in our motto - laid back lifestyle - allowing the guests their space and still being there when needed.

I do look forward to having the three of you back with us for yet another wonderful experience with us.

Stay well.

Himmat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gandhidham, India
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 February 2014

have visited here twice and always had an amazing experience... from staff, food, hospitality, management, decor, villas... everything is given perfection... only issue is its very hard to spot the way to the property as there are very limited sign boards.

  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Saurabh1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 16 February 2014
Dear Guest,

Thank you for choosing the Tree of Life Resort & Spa, Jaipur as your preferred vacation destination. We were indeed delighted to have your back and I am glad to read that you had another wonderful experience with us.

We have tried to place additional signs on the road and also requested the government administration to charge us a fee and allow us to put up signs. Neither do they grant the permission nor do they allow us to put up the board - they are taken down as soon as we place them. This is something beyond our control and I hope that it did not cause you too much of an inconvenience.

We look forward to having you back with us.

Stay well.

Himmat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 February 2014

What a peaceful place to stay. Set just outside Jaipur (15 mins drive), this is the perfect escape from the busy city life. With excellent food and a relaxing atmosphere, it is hard to leave the resort to go sight-seeing. We did the elephant village trip, the walking tour of the lovely surrounding village and we visited the local school....all guided by the wonderful resort manager (Amit). It was a holiday to remember forever. It was my birthday while I was there and Amit surprised me with a lovely birthday cake which just topped off the whole stay. Very happy and will definitely return in the future.

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  • Stayed February 2014, travelled with friends
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Helpful?
Thank FoodieKLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 14 February 2014
Dear Guest,

It was indeed a pleasure for us to have you stay at the Tree of Life on your birthday and I so glad to read that the team made it special for you.

Yes, as you rightly said, there is much more to being at the Tree of Life than the regular sight-seeings and I am sure you did enjoy your time spent in our village and the school which we support. We do believe that it is always the small details which go towards creating that magical experience and thank you for your very kind words.

The team and I look forward to having you back with us in the not too distant future.

Stay well.

Himmat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014

Tree of Life is one of the best places that I have ever stayed. I was blown away by the staff's attention to detail and the support from the resort manager Amit. I came as a single traveller but was keen to experience the best of Jaipur whilst relaxing in the beautiful and elegant surroundings. I visited the Elephant Village, the local school (which is actually supported by the resort - the children are adorable and brilliant), and village as well as taking a trip into Jaipur for its famous shopping. I have to say however that the highlight was relaxing in the beautiful pool villa which provided a gorgeous natural setting and privacy. If that wasnt enough the temple and the poolside day beds are heavenly. And to top it all off the cuisine is excellent, personalised and simply delicious. If you are visiting the north of india - this place is a must.

  • Stayed December 2013, travelled solo
    • Value
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Helpful?
Thank epicurioustraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
treeoflifejaipur, Owner at Tree of Life Resort & Spa Jaipur, responded to this review, 10 February 2014
Dear Guest,

I am so glad to read that you had a "beautiful,authentic,exquisite'" experience with us at the Tree of Life during your recent stay. Thank you ever so much for your very kind words and appreciation.

Yes, the Tree of Life is much more than just accommodation. We offer unique experiences to our guests which include a visit to our village and school next door; spending some time with your elephant, or then just unwinding with a relaxing spa treatment or at the infinity pool overlooking the hills in front.

Chef Mahender and his team do a wonderful job with our cuisine and I will certainly share your appreciation with him and with my other team members who contributed to making your stay a delight.

I am sure that we have a Tree of Life ambassador in you and we look forward to having you back with us, should travel ever bring you to Jaipur again.

Stay well.

Himmat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tree of Life Resort & Spa Jaipur

Property: Tree of Life Resort & Spa Jaipur
Address: Kacherawala, Kookas 303101, India
Region: India > Rajasthan > Jaipur District > Kookas
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Kookas
#2 Spa Hotel in Kookas
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Tree of Life Resort & Spa Jaipur 5*
Number of rooms: 14
Official Description (provided by the hotel):
Your oasis of peace and harmony nestled in the Aravali Valley. Just 14 chic villas in 7 acres of land - some with private pool - with independent spaces of between 2.200 to 4,000 sq.ft. - large private lawns, separate living and bedroom, private outdoor couples spa, outdoor shower and sunken tub. Waking up to the sound of birds, your relaxed day can include spa treatments at the private outdoor spa in your villa, yoga, a walk to the welcoming village next door or the incredible experience of a meal with your elephant. Relax, unwind, be yourself – and plan your own pace. And, at a short distance, all the attractive sights and sounds of enchanting Jaipur - the 'pink city' of Rajasthan. ... more   less 
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Also Known As:
Tree Of Life Resort And Spa, Jaipur
Tree Of Life Resort & Spa, Jaipur Hotel Kukas
Tree Of Life Resort & Spa Jaipur India/Kookas

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