The only place we had to check out of within minutes during a 7 week car tour of both Islands. We booked through Booking.com and complained to the service by phone afterwards. They told us that noone inspects the facilities they advertise and they are dependent on owners information. We also stopped payment on our cc after the owner refused to reimburse the full amount of our payment. He was willing to negotiate partial recompense and wanted to barter. We took part of our money back in cash and then stopped payment fot the rest.The pictures on the Booking.com site are false. The place is more of a combo of SRO and migrant workers camp. The owner rents long term to farm workers. There are mud and other material encrusted workboots in all the hallways.The kitchen is filthy disgusting, the refrigerator smells like something died in it years ago, the supposed bar is a storage area, the only washing machine had dirty laundry stacked from floor to ceiling waiting to be washed and the place looks like it should be on The Hoarders tv show. The entire facility is waterfront but overlooking and right next to the shipping container port for Nelson ( certainly not on the website pictures) The car park was filled with cars for sale like a used car lot. When we spoke to the Isite the person said that they had many complaints this year about the place and gave us the head of the Isite to speak with. She told us she would bring the matter up with the town council. For an additional $15 NZ we checked into a wonderful ensuite B&B down the road a ways called Haven House. It was spotless, upscale and charming.
- Official Description (provided by the hotel):
- Welcome to The Custom House in sunny Nelson, New Zealand. Situated along Nelson's beautiful waterfront and port. We offer budget boutique and quality backpacker accommodation. The historic Custom House building has recently been completely refurbished in a retro contemporary style with affordable rooms, great facilities and amenities. ... more less
- Reservation Options:
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