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Grand Mercure Nelson Monaco Apartments
Ranked #8 of 41 Hotels in Nelson
Certificate of Excellence
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880 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Sydney, Australia
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Wow - this is not what I expected of a 4.5 star hotel in a tourist destination like Nelson at the top of the South Island of New Zealand.

It's like stepping back in time to an English Village, yet with all the mod cons and comfort. The Grand Mercure Monaco Apartments is unusually quaint and charming with beautifully landscaped and immaculately kept gardens and alleyways.

Approximately 15 minutes from the bustling heart of Nelson and literally 5 minutes from the Airport, it is the perfect place to stay if you're exploring the South Island by car of boat. Nelson really the gateway to the Abel Tasman National Park and this hotel is quiet and spacious with good sized serviced apartments, a well appointed restaurant and friendly and helpful staff.

I enjoyed my week there and would definitely recommend it for those looking a a little peace and quiet in a fresh and green setting.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, 16 April 2014
Dear Tony
It was most pleasing reading your review and I am truly delighted that you had an enjoyable week with us.
I will pass your feedback onto all of our team and especially our gardener who works very hard to keep the resort grounds as beautiful and tidy as they are. Nelson is definitely a beautiful part of the world and we are very lucky to be situated in such a prime position.
We hope you will come and stay with us again in the near future.
Thanks again Tony.

Kindest Regards
Sharon McGuire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, California
Level Contributor
882 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
3 of 5 bubbles Reviewed 24 March 2014 via mobile

I was dismayed at first that this was not in Nelson proper. The hotel has a shuttle, reserve your times and it will take you into town and pick you up. An excellent service. The room was an apartment. Two burner cooktop, fridge, cooking pots, coffee and tea makings, milk and a washer for cloths with powder. A great find...

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Morcella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, 16 April 2014
Dear Morcella,
Thank you very much for taking the time to share your recent experience on our tripadvisor page. It is a pleasure to see that you had a great stay and that you appreciated your well-equipped Studio unit. I will pass on your comments about your dining experience to the staff in the Orangerie Restaurant as I am sure they will be delighted to read such lovely feedback. It would be great to see you back again on your next trip to New Zealand.

Kindest Regards
Sharon McGuire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed 24 March 2014

We had a fantastic stay at the resort a couple of weeks ago for our company conference. I organised the conference with Hollie and was very happy how everything turned out. The event ran very smoothly and the team was very helpful when we asked for anything. The resort is absolutely beautiful and has a wonderful vibe, I would definitely recommend it to people to go and stay there. Well done to all, a very happy customer.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jen_dnz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, 16 April 2014
Dear jen_dnz87,
Thank you very much for your lovely feedback regarding your recent stay at the Grand Mercure Nelson Monaco Apts. I am very pleased that your company conference was a success and everything ran smoothly. I will pass on your feedback to all departments especially Hollie as I am sure your comments will serve as an encouragement to all our staff. At the Grand Mercure Nelson Monaco Apts. we continuously strive to provide superior service for every customer and it is an extremely rewarding feeling to receive great feedback such as yours. Once again, thank you very much and we hope to be able to welcome you back to the resort in the near future.

Kindest Regards
Sharon McGuire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, England, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

This was unlike anywhere else we stayed in NZ but it had a certain charm. The living room was quite dark but it's supposed to be like a cottage. Little table and chairs on a patio beside a stream and roses round the door - what's not to like?
Bedroom was spacious and bathroom was excellent.Washing machine in the kitchen with drier in the nearby on site laundry. Breakfast was good, although we only tried the continental. Staff in reception were excellent although not so great in the restaurant.
You need a car to go into Nelson although there is a bus. Honest Lawyer across the road was great for lunch or dinner.Very handy for the airport.

Stayed February 2014, travelled as a couple
Helpful?
Thank Alexis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, 16 April 2014
Dear Alexis E
Thank you so much for taking the time to share your lovely comments on our tripadvisor page. It is always such a pleasure to receive positive feedback and we appreciate your constructive feedback regarding the service in the restaurant, I will be following this up with our restaurant manager, I know she will be very disappointed to read this. I am really pleased however to read that your service from the reception was excellent, I will be sure to pass this onto them as well.
It’s lovely to know that you liked the style of the resort and the Riverside Cottage, these units are very well appointed with plenty of space and as you mentioned very charming. We are situated a short drive from Nelson City and just minutes walk from the Nelson Airport. We are also en-route to the fabulous Abel Tasman National Park which is a must see in Nelson.
Thank you once again for sharing your wonderful comments and we hope to be able to welcome you back to the hotel one day in the near future.

Kindest Regards
Sharon McGuire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallsend, United Kingdom
Level Contributor
254 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
2 of 5 bubbles Reviewed 22 March 2014

We stayed here for two nights as part of a tour group.
First impressions were of rows of twee terrace houses that might be found in an English retirement village. This belied th interior of our one bedroom ground floor apartment which could not have been less suited to a retired couple.
The whole place was gloomy with light switches in illogical places.
There was no room to open a suitcase in the bedroom, and no storage there either. The sole clothes storage seemed to be a cupboard in the passageway.
The sitting room was equally dark and gloomy with a poorly lit kitchenette and dining area.
The bathroom was laid out for disabled use, but no-one in a wheelchair could have got to the door.
Two standard beds were crammed into the bedroom with a tray table between then crammed with a table lamp, non-functioning alarm and a phone. Little space for personal bits and the single lamp shone brightly on my sleeping partner so I was disinclined to keep her awake whilst reading. The beds were perhaps the worst we had in any NZ hotel and not conducive to a good night's sleep.
The kitchenette functioned OK and we were able to heat a pie in the microwave, but the washing machine cupboard was empty whereas others in the group were properly equipped with machine and powder. Anyway, why have a kitchenette when there are no shops within an easy walk?
Despite having a TV in both bedroom and sitting room, it was too depressing to sit and watch them.
The on-site restaurant was overpriced fine dining and the bar snacks were literally that - snacks. We ended up eating good honest food at the Honest Lawyer just over the road - there was nowhere else close by. We just snacked in our room for breakfast.
Service was non-existent - we never even saw Reception until we handed the key in on departure.
Why Grand Mercure put its name to this place we have no idea - it was our worst stay in 3 weeks of touring.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tynes1der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, 16 April 2014
Dear Tynes1der
Thank you for taking the time to write a review on our tripadvisor page and I am very sorry to read that your stay did not meet your expectations, at the Grand Mercure we strive to provide a superior service experience for every customer so it is very disappointing when we read that we have not succeeded.
The hotel was built to look like an olde English village, I am very sorry to read that this style was not to your liking, it is something different and we understand that this style is not for everyone.
We try to make the check in process as smooth as possible for our guests, and due to the number of guests travelling on tours, it would be a time consuming process to have each person check in individually. However I do appreciate your comments about the service experience and I will follow up with the Front Office Manager to see if there is way we can make the group check in process more personal.
You will be pleased to know that we are in the process of carrying out renovations to our on-site restaurant so that we are not only offering a fine dining experience but something a bit more casual as well.
I really do appreciate you sharing your comments and once again my sincerest apologies.

Kindest Regards
Sharon McGuire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
186 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
2 of 5 bubbles Reviewed 18 March 2014

Grand Mercure Nelson is the least enjoyable Accor hotel I have stayed at for a very long time; it is also one of the worst in terms of value for money.

My room was gloomy and dark: deep red wallpaper, dark blue carpet, very low voltage lighting, heavy dark furniture, cracked loo seat and cobwebs in the bathroom, with no bath (shower only – water pressure not that strong). There was no air conditioning (and being on the ground floor, at the front, the window offered no security); no fridge (must be the only hotel in New Zealand not to have one); the safe sat on the tea/coffee counter and so wasn’t affixed to anything; in room wi-fi required three visits to the front desk to set up and was then painfully slow, frequently cutting out.

Noise was particularly problematic: inebriated revellers returning to their rooms from the on-site wedding at 2 am, 3am, 4am eventually led to security being called (there is no one on the front desk overnight); the restaurant getting its deliveries at 5 am; then aircraft movements from 6 am onwards (you hear the planes in the hotel, although they are turbo-props rather than jets). Plus the ongoing noise from the very busy route 6 highway at the rear of the building. The curtains don’t reach the bottom of the doorway/window ledge, so light will come in during the night.

I attach a photo of the gym plus (unheated) swimming pool, as I didn’t see any photos of these facilities either on the hotel website or on other Trip Advisor reviews – though I didn’t use either during my stay.

Other Accor signature touches, such as free Apples and newspapers, were also absent.

The site itself feels like an upmarket US university student accommodation zone: a series of small, relatively cramped units set out in a quadrangle, with a couple of “greens” in the middle.

On a more optimistic note, even though most guests will have cars, the hotel is a pleasant 20 minute walk from the airport terminal (turn left out the terminal, walk behind the Air Nelson shed, cross the footbridge, turn right, follow the cycle track). There is also a Countdown/New World 20 minutes walk into Stoke from the hotel, from where you can also take a bus into the Nelson CBD ($3.50 and about 20 minutes journey time, each way). Driving into town from the hotel takes about 10 minutes; to the start of the Abel Tasman national park walk the drive is about 1 hour.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Airlineconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at Grand Mercure Nelson Monaco Apartments, responded to this review, 16 April 2014
Dear Airlineconsultant
Thank you for taking the time to share your feedback on our tripadvisor page and I am very sorry that your recent experience did not meet your expectations.
At the Grand Mercure Nelson Monaco we have 4 different room types to suit different traveller’s needs. It sounds like one of the One Bedroom Studios may have been better suited to your needs as these units have a kitchenette including a fridge. We will however keep your comments in mind when we are doing our next hotel revamp as this is something we may consider in the future.
As with all hotels we have on-going maintenance requirements, I am following up with our housekeeping and maintenance staff regarding the points you have mentioned in your review so we can add these to our maintenance schedule and rectify these problems
I appreciate you sharing your concerns, and please be assured that we are taking your comments seriously and working to prevent future incidents wherever possible. Please accept my sincerest apologies and once again thank you very much for taking the time to share your comments.
Kindest Regards
Sharon McGuire
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Nelson Monaco Apartments

Property: Grand Mercure Nelson Monaco Apartments
Address: 6 Point Road | Monaco, Nelson 7011, New Zealand
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nelson
#3 Family Hotel in Nelson
#6 Romantic Hotel in Nelson
#6 Business Hotel in Nelson
#8 Luxury Hotel in Nelson
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Mercure Nelson Monaco Apartments 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Grand Mercure Nelson Monaco offers luxury boutique accommodation by the water in Nelson, New Zealand. Located only about five minutes' drive from Nelson Airport and 15 minutes drive to the city centre. Grand Mercure Nelson Monaco offers well-appointed accommodation for up to 215 guests in boutique hotel rooms, along with a range of self-contained apartment accommodation including one-bedroom studios, one-bedroom spa cottages and two-bedroom cottages. ... more   less 
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Also Known As:
Grand Mercure Nelson Monaco Apartments Hotel Richmond
Grand Accor Nelson Monaco

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