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“What have you done?”
Review of The Monaco Kitchen

The Monaco Kitchen
Ranked #22 of 186 Restaurants in Nelson
Price range: US$0 - US$27
Cuisines: New Zealand
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Dinner, Reservations
Description: The Monaco Kitchen is in a well-known location on the Monaco peninsula (Nelson, New Zealand), presenting a new dining concept in a stunning location. Championing our local produce we aim to provide a sharing experience with small bites, sharing plates and feasts that you can enjoy with your friends, family or your sweetheart
Reviewed 9 May 2014 via mobile

Oh no! It's turned into a noisy cafe :-( BEFORE: Comfy chairs, white table cloths, elbow room, classy, somewhere special, cozy welcoming atmosphere, original......
AFTER: Uncovered easy clean tables, garish green hard cold plastic chairs, very noisy, no atmosphere or feeling like we were somewhere special anymore. The food was as always very good, sadly the main wasn't hot enough even after sending it back but still very nice, the trio desert was beautiful & the service was pretty good. We had a nice evening but you have gone from one end of the spectrum to the other with the changed decor & it has lost the magic. We embrace change not run from it usually but this was a 10 on the shock factor & I for one was pleased to finish my meal & get off the uncomfortable chair & go somewhere quiet for the rest of the evening.

Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at The Monaco Kitchen, responded to this reviewResponded 11 June 2014

Dear Tracy W
Thank you for taking the time to share your comments regarding your dining experience with us at The Orangerie Restaurant and we appreciate your constructive feedback. The restaurant hasn’t had any renovations since it first opened and it was time to reassess both the décor and the menu offered. I agree that previously we had a great dining environment however it was visited more for special occasions rather than every day dining. Therefore our concept behind the renovations is to create a more relaxed and casual dining experience that can be enjoyed at any time. We are currently in the process of reviewing our menu and there are still on-going renovations to be carried out. Your comments regarding the design will be taken into consideration when completing the remaining renovations.
With respect to the heat of the food, this is definitely not our normal standard of service. I have followed this up with our Executive Chef and he extends his apologises for the impact this had on your dining experience. However I am pleased that overall you enjoyed the quality of the food and service offered. We trust that once we’ve launched the new look of the restaurant and the exciting menu you will give us another opportunity to offer you a great dining experience.
Once again we really appreciate your constructive feedback and thank you again for taking the time to share your comments.
Kindest Regards
Sharon McGuire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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199 - 203 of 270 reviews

Reviewed 7 May 2014

Good friendly staff - small menu but good quality tasty food - a little pricey but worth it - you may have to book ahead as gets very busy at the week end

Thank Brynkoru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at The Monaco Kitchen, responded to this reviewResponded 12 May 2014

Dear Brynkoru
Thank you for sharing your wonderful comments on our tripadvisor page, we really appreciate you taking the time to tell us about your recent dining experience and are pleased to know that you enjoyed your meal with us. Thank you also for your tip to other diners about making bookings, we highly recommend booking a table and especially on the weekends as we do get very busy.
Thank you again and we look forward to welcoming you back next time.
Kindest Regards
Sharon McGuire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

Given one star because I cant give none.
arrived at 6.20 meal arrived at 7.40 we complained about the amount of time was told they had a big group up stairs,
Would have been good to tell us when we arrived not an hour later.
The table was not level and the waiter was help full in trying to fix the problem twice.
I ordered the Lamb it was bad news
The head waiter offered us a free coffee we declined and left.
We will never be back.

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Thank David1952_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at The Monaco Kitchen, responded to this reviewResponded 12 May 2014

Dear David1952_12
Thank you for taking the time to share your recent dining experience at the Orangerie Restaurant. I am very sorry and disappointed to read that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At the Orangerie we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have followed this up with our Restaurant Manager and Executive Chef and we’ve found there were some operational issues that have since been addressed. We take your comments very seriously and agree the service standard was unacceptable and understand your decision not to return. As always we would welcome the opportunity for you to reconsider and experience the high level of service we normally deliver
Kindest Regards
Sharon McGuire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

Great menu, excellent service, delicious food, the maitre de? Manu? was especially helpful, a really happy friendly chap.Packed, even on a Sunday night which says it all. All dishes were superb but the ravioli to start and lamb stood out.

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Thank trigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at The Monaco Kitchen, responded to this reviewResponded 22 April 2014

Dear trigi
Thank you for your wonderful comments regarding your recent meal at the Orangerie restaurant, it is always such a pleasure to receive feedback such as yours and we are so pleased to know that you had an excellent and delicious meal. I will share your comments with the team at the Orangerie and especially Mana. Thank you again for taking the time to share this and we hope to see you at the restaurant again the next time you are in Nelson.
Kindest Regards
Sharon McGuire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014 via mobile

We made a late booking and we were given a royal welcome. Everything was perfect. ALL staff were friendly and couldn't do enough to make our evening so wonderful - especially Ella.
The dishes we chose were sensational and we will definitely be going back when in Nelson next year. Make sure you book. It's popular and easy to see why.

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Thank G15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Mercure_Nelson, General Manager at The Monaco Kitchen, responded to this reviewResponded 22 April 2014

Dear G15
Thank you so much for your glowing review of the Orangerie Restaurant; this is a pleasure to read and such an honour. I am delighted to know that you had a wonderful meal with us and I will definitely pass your fantastic feedback onto the food and beverage team and especially Ella, we look forward to seeing you again next year.
KIndest Regards
Sharon McGuire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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