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“My room was great”

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Trailways Hotel Nelson
Ranked #9 of 41 Hotels in Nelson
Certificate of Excellence
Piha, New Zealand
Level Contributor
115 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“My room was great”
Reviewed 7 February 2014

I was here for business, and was to find out that not all rooms are created equal at trailways. I had a super modern bathroom with 5 shower heads - impressive - so much so I took a photo to a future bathroom upgrade I have going on. I was to find out though that the other people from work didn't have the same experience. Also as smoking is allowed on your deck, you might need to keep your windows closed to avoid a smoke filled room. The breakfast buffet was good for a continental.

  • Stayed February 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Piharian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 18 February 2014
Thank you for taking the time to post a review of Trailways Hotel Nelson. Its great to hear you enjoyed your multi-jet shower, which are proving so popular that we are installing more as part of our regular room upgrades. The rooms without the multi-jet showers have spa baths instead, which are also great for relaxing.

We look forward to hosting you and your friends again some day.
Regards
Sara and the team at Trailways Hotel
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (149)
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English first
Pembroke, United Kingdom
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 January 2014

Trailways is situated in a good location, just a short walk over the bridge into the centre of Nelson. Staff were helpful at reception. The hotel appears to be relatively new, it is clean and the rooms were comfortable. We paid $179.00 for just the room. I didn't see a lift, so we had to lug our suitcases up to the first floor. The hotel has a nice outlook onto the river at the back of the hotel and we had a balcony. The restaurant looked nice, although we didn't use it. When we sat in the bar area waiting for a drink we weren't acknowledged at all, even though we were the only ones there and eventually had to ask to be served, but otherwise a good experience. We loved Nelson, there is an excellent Saturday market and it is convenient for the Abel Tasman National Park and fabulous beaches.

Room Tip: You need a room facing the back over the river.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank Judijudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 23 January 2014
Thank you for your review of Trailways Hotel. I'm delighted you enjoyed our location so close to the town centre and our riverside rooms certainly have a lovely view - just the spot to relax on a nice day. It also sounds as if you explored a lot of our fabulous region as well.

I apologise that the bar staff were not as attentive as they should be and I will discuss your comments with them to prevent this happening again.

I do hope that you enjoy the rest of your visit to New Zealand.

Kind regards
Sara and all the team at Trailways Hotel Nelson
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Derby, United Kingdom
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 January 2014

Stayed here Christmas Eve and Christmas day night during our travels. The room was clean spacious and modern. The bathroom had a great shower fitted with multi jets and heated floors etc. We both slept really well here.

The place has free unlimed high speed wifi which was very useful for skyping home to family on Xmas day. On Christmas day evening we ate in the hotel restaurant which was just off from the hotel reception. We had the Christmas dinner menu which was really good.

Parking in car park was limited slightly, but there were places to park on the street for free if need be. (We did stay at a rather busy time of the year)
Great little place!

Room Tip: Choose the riverside rooms as they are more private and secluded.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 20 January 2014
Thank you for your comments regarding your stay at Trailways Hotel Nelson. It is always a pleasure to receive positive feedback.

I will share your encouraging comments with our team as we continuously strive to provide quality services.

Thank-you for choosing to stay with us.

Kind regards
Sara and all the team at Trailways Hotel Nelson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 January 2014

The universally helpful, smiling, kind staff really made an impression on me and my family. The rooms were clean, ample, with amenities, and we had balconies looking over the occasional "river". There is an area behind the hotel that looks like a river that fills when the tide is high - quite nice. The buffet breakfast was awesome, and included an option of gluten-free bread.

Room Tip: ask for the river side.
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  • Stayed December 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank brandonvj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 13 January 2014
Thank you for your comments regarding your stay at Trailways Hotel Nelson. It is always a pleasure to receive positive feedback, particularly regarding our staff. We all aspire to provide exceptional customer service and I will share your comments with our team.

I'm delighted too that you enjoyed your breakfast. We have a variety of vegetarian and gluten-free options available at all meals in The Tides Restaurant, and we are always happy to cater for any other special dietary requirements.

Kind regards
Sara and all the team at Trailways Hotel Nelson
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Amsterdam, The Netherlands
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 January 2014

Very nice looking interior, you feel instantly at home. Entrance has a lot of light. Rooms are modern with a balcony. Ours had a view on the river and the downtown area. Close to shops and restaurants all at walking distance. Main attraction was the shower with different bells and whistles. Only this is already worthwhile the visit. Relaxing environment.

Room Tip: Ask for riversite room
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Appletreelane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 13 January 2014
Thank you for taking the time to post a review of Trailways Hotel Nelson. Its great to hear that you enjoyed our proximity to the city centre and the views over the river. The new multi-jet showers you mention have proved extremely popular and offer a little bit of luxury for a guest.

I do hope that you have enjoyed the rest of your visit to New Zealand.

Kind regards
Sara and all the team at Trailways Hotel Nelson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blenheim, New Zealand
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 December 2013 via mobile

We stayed New Years and were lucky to get a hotel in nelson. Room was priced substantially more than when NOT New Years. Room was clean and had a balcony which is not really private given there are holes in the dividers. Location is good for nelson and an easy walk to the shops, restaurants etc.
Very overpriced for what we got. A basic hotel room but nothing to rave about. The restaurant was very good to eat at.

Stayed December 2013, travelled as a couple
Helpful?
Thank delphi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 2 January 2014
We very much appreciate your comments regarding your stay at Trailways Hotel Nelson. I'm glad you made the most of our unique location, only two minutes walk from town but on a quiet riverside location.
Thank you again for choosing to stay at Trailways Hotel.
Kind regards
Sara and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 December 2013

Stayed at Trailways for 4 nights, found the room to be spacious and clean. Although the bathroom was a little small, the shower is fantastic. Very close to the main centre of town, and the view over the Maitai river from the restaurant is very nice. The only downside of our stay there was the thin walls.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SharonG975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 2 January 2014
Thank you for taking the time to post a review of Trailways Hotel Nelson. Your room had one of our new multi-jet showers, which are very popular with our regular gusests. I'm delighted to hear you also made the most of our central city location and enjoyed the rivers views from the restaurants and rooms.
I do hope you will stay with us again in the future.
Regards
Sara and all the team at Trailways Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trailways Hotel Nelson

Property: Trailways Hotel Nelson
Address: 66 Trafalgar Street, Nelson 7010, New Zealand
Phone Number:
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 41 Hotels in Nelson
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Trailways Hotel Nelson 4.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Trailways Hotel, one of Nelson's most stylish and contemporary venues. We are centrally located within a few minutes walk of Nelson's central shopping precinct, theatres, cultural and sporting attractions, restaurants and cafes, the information centre, and close to the scenic waterfront. Stay in the heart of Nelson city and explore the region, famous for its sunshine, wine, seafood, art and craft, Saturday morning open-air market, its five national parks and abundance of outdoor recreation. Trailways Hotel is right on the river and many of its rooms open onto the river side. There are 47 rooms consisting of studios, studio spas, spacious suites and interconnecting rooms. Also overlooking the river is award-winning The Tides Restaurant and Bar. There are three serviced conference rooms for your next business event, wedding or function. For the business traveller, we have up-to-the-minute facilities to make your stay most productive. Our staff are on hand 24 hours to respond to your requirements. ... more   less 
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