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“Good and helpful staffs”

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Trailways Hotel Nelson
Ranked #9 of 41 Hotels in Nelson
Certificate of Excellence
North Island, New Zealand
Level Contributor
5 reviews
“Good and helpful staffs”
5 of 5 bubbles Reviewed 25 April 2014 via mobile

Good value and good place to stay over when you travel! Friendly and helpful receptionist :) nice restaurant there! Yummy foods , well presentation . Loved the pork belly very much! There's has a good value of set menu for 3 courses ! Should try it when you stay over :) everyone provide a good service in restaurant. Especially a lady to bring the painting set for my 2 little child without request while we are waiting the dishes comes! Thank you so much :)

Stayed April 2014
Helpful?
Thank Lotibb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Front Office Manager at Trailways Hotel Nelson, responded to this review, 28 April 2014
Thank you for taking the time to post a review of Trailways Hotel Nelson, your feedback is very improtant to us. It is great to hear you enjoyed your meal in the Tides Restaurant, the 3 course set menu being a very popular option, as is the childrens colouring in book. We look forward to seeing you again in the future.
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459 reviews from our community

Traveller rating
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    54
    12
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

We pre-booked our rooms for a great rate $99 per double and $144 for a treble. The rooms were clean, newly decorated. The only negative is that there isn't a lift so you have to lug bags up a flight of stairs to get to the first floor and no-one was available to do it for you. The lady at the counter, Kathy, was really helpful and helped us find a perfect place for dinner. The location is also perfect. Oh, one more thing the rooms weren't that soundproof.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 22 April 2014
Thank you for your review of Trailways Hotel Nelson.

I do apologise that no one helped you with your bags. We do usually have staff available to assist with this and I will follow up to find out what happened when you arrived.

We would love to have you visit us again in the future.

Kind regards
Sara and the team at Trailways Hotel Nelson
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Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed 22 April 2014

My Wife and I recently stayed at your establishment over the Easter Period. Now for a touch of reality. Fabulous friendly prompted front of desk service. Our room was well setup for us to nestle ourselves into a home away from home feeling. One late night to surprise my Wife I went down to roomservice on the spur of the moment to ask for a midnight surprise Birthday Cake with a candle, nice touch. I understand the dessert chef was dragged back to do the honours. Next day Dinner and following day Breakfast was absolute devine. To top off excellent service facilities and food are the Stunning Staff from Cleaners, Reception, Restaurant, Kitchen and Management. The fantastic aray of kindness, cherry smiling and bright personalities made our stay a pleasure and we've stayed in 5 star rated hotels all over the world. It is the people who make a mark and Trailway Hotel Nelson shows us New Zealand, Kiwi bliss and a home away from home experience. Thank you Trailways 

Room Tip: We picked a studio room. Very spacious. Tidy with spa bath great to relax into after an adventurous...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnafu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 22 April 2014
Thank you for such a glowing review! I am delighted that all our staff went the extra mile to make your stay so enjoyable, as this is something we really pride ourselves on. I agree that people make a hotel special, so I will pass on your lovely comments to all the team to let them know how well they have done.

I love your midnight birthday cake idea and I'm sure your wife did too.

I do hope you will stay with us again when you next visit Nelson - we would love to see you again.

Kind regards
Sara and all the team at Trailways Hotel Nelson
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London, England, United Kingdom
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

The hotel is well situated close to the centre of the town. The management and staff were very friendly and helpful throughout our two night stay. Both dinners and breakfasts were of excellent quality. Highly recommended.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 22 April 2014
Thank you for taking the time to post a review of Trailways Hotel Nelson. Its lovely to hear that you enjoyed your meals in The Tides Restaurant and I hope you got an opportunity to explore our region during your stay.
Kind regards
Sara and the team at Trailways Hotel Nelson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Excellent hotel. We booked for one night and stayed two. Our (tidal) riverside room was a delight. Housekeeping should be highly recommended.Thank you Sue. Beautiful bedlinen and room décor. Very comfortable amenities.Night manager went above usual call of duty for us. Thank You Joe. Reception staff exceptional and understanding. We highly recommend this hotel which is placed just over the bridge from the lovely township of a very pretty location in NZ. We plan to return. Outstanding hospitality can be expected here.

Room Tip: We chose and delighted in river view room on ground floor and enjoyed sitting out on own patio to re...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 844Duchess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 22 April 2014
Thank you for reviewing Trailways Hotel Nelson, as feedback is very important to us. Its great to hear that our staff were part of making sure you enjoyed your stay.

The riverside rooms are a wonderful place to sit on a quiet evening, so I'm very glad you made the most of that.

I will definitely pass your kind words on to the housekeeper and night porter.

Regards
Sara and the team at Trailways Hotel Nelson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

We chose this property for its proximity to Nelson's CBD and were not disappointed. Property itself is well maintained. It appears they have a lot of business travelers. Front desk staff were efficient and professional. Our room and bath were clean and spacious with good toiletry amenities provided. Bed comfortable. Room was air conditioned. A small bar fridge was provided but we didn't find the coffee maker until it was too late to use. It was sort of hidden away. There were no other self-catering facilities in the room. Free internet worked well. We opted not to eat at the hotel, which appears to have a fine restaurant, because we thought it was overpriced. But most everything in NZ appears overpriced to us. For NZ$117, we thought this was a relatively good value with an excellent location for central Nelson.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ziggyfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 22 April 2014
Thank you for placing a review of Trailways Hotel Nelson. I'm delighted that you enjoyed our facilities within the room and our location just a few minutes walk from town.

Kind regards
Sara and the team at Trailways Hotel Nelson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 4 April 2014 via mobile

Recently spent 1 night at this hotel. Don't be tempted to pay extra for river view spa room. When we stayed river was actually more a creek and spa bath nothing to get excited about. Room was tidy. Bed comfortable. Location is great. Few minutes walk to centre of Nelson shopping centre.

Stayed April 2014, travelled as a couple
Helpful?
Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trailways, Manager at Trailways Hotel Nelson, responded to this review, 7 April 2014
Thank you for taking the time to post a review of Trailways Hotel and I am delighted that you enjoyed our location, right in the heart of Nelson.
Kind regards
Sara and the team at Trailways Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trailways Hotel Nelson

Property: Trailways Hotel Nelson
Address: 66 Trafalgar Street, Nelson 7010, New Zealand
Phone Number:
Region: New Zealand > South Island > Nelson-Tasman Region > Nelson
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 41 Hotels in Nelson
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Trailways Hotel Nelson 4.5*
Number of rooms: 47
Official Description (provided by the hotel):
Welcome to Trailways Hotel, one of Nelson's most stylish and contemporary venues. We are centrally located within a few minutes walk of Nelson's central shopping precinct, theatres, cultural and sporting attractions, restaurants and cafes, the information centre, and close to the scenic waterfront. Stay in the heart of Nelson city and explore the region, famous for its sunshine, wine, seafood, art and craft, Saturday morning open-air market, its five national parks and abundance of outdoor recreation. Trailways Hotel is right on the river and many of its rooms open onto the river side. There are 47 rooms consisting of studios, studio spas, spacious suites and interconnecting rooms. Also overlooking the river is award-winning The Tides Restaurant and Bar. There are three serviced conference rooms for your next business event, wedding or function. For the business traveller, we have up-to-the-minute facilities to make your stay most productive. Our staff are on hand 24 hours to respond to your requirements. ... more   less 
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