Trampers rest is very small, which isn't a great problem, but coupled with the fact that all three staff and their children use the facilities like it was their own makes for a very cramped atmosphere (when you include guests too) making the facilities you pay for almost unusable.
To get to the heart of the matter of my complaint, we had just fled Christchurch after the city was devastated by a huge earthquake, we NEVER expected a discount of course but the whole time we stayed there the staff never left us alone, constantly asking info and wanting updates or to see pictures.
(They found out we had both lost Jobs and possibly our home) I realise that they are a business and need to make money but when thousands of free beds were being offered for cantabrians all over the country, they didnt even offer us a night free even when I had to sleep in a room the size of a cupboard the 1st night due to a mess up on their part.
NOT ONLY THIS BUT BECAUSE THEY DIDN'T CARRY CHANGE WE HAD TO PAY MORE THAN WE HAD BEEN QUOTED OR WAIT FOR HER TO GO TO THE SHOP TO GET CHANGE WHEN WE WERE IN A HURRY!!! CONVIENIANT FOR THEM! I think that is totally unacceptable. They never gave us rest (promised in the name) asking about the quake and then that! It showed us they didnt care about us but were mearly intrigued about our situation.
On a smaller note if you want to relax here you cant as they have so many rules and regulations that you dont feel comfortable doing anything.
We will never stay there again and never reccomend them to anyone.
On the plus side, if their is one, is that our situation was unique and if you just intend to sleep there, the place has one nice room and a nice atmosphere when the staff have gone to bed (next door) yes, they have their own place next door, yet use Trampers rest for everything.
- Also Known As:
- Trampers Rest Hotel Nelson