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“4 for the food which is very good.”

Ranked #19 of 23 Restaurants in Russell
Cuisines: Thai
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 28 February 2014

The food here is extremly good but the service from the front of hous manager is something different. I always thought that the front of house were trained to make customers feel welcme and to gently engage them in pleasant conversation. Here it is the other way round and it seems as if you have to go out of your way to get a smile or any srt of welcome out of the rather grumpy, gruff manager.
The food on the other hand is excellent and it worth trying if you are in the area. Just be mindful of the dog although once you get to know him, he is ok and probably doesn't know or care how he comes accross

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (50)
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32 - 36 of 50 reviews

Reviewed 18 February 2014

went early feb looking for something a bit different the owner a New Zealander i think looked a bit un interested but how wrong i was the chef who we met was Thai. started with a mixed platter wife had green curry son a type of stir fry i had a full steamed snapper with strips of fresh ginger and mixed veg on top delicious i even had the eyes !! after mixed Thai fruit salad son ordered fried ice cream really but got banana fritters lovely coffee NZ wine and beers $120 dollars a steal if you are in Russell any time and if you fancy something tasty do try here it really is lovely it is not on the front just look for the tuk tuk outside ps the place is spotless clean

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1  Thank franny59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Will never go here again. The guy behind the bar was rude, surly and disinterested. Not a polite or conversational word came out of his mouth. He mostly just grunted and shot us looks that blatantly told us we were nothing but an inconvenience. I requested a takeaway MILD Pad Thai as I have medical conditions that are aggravated by spicy food, and it was specified on the menu all meals came in mild, medium or hot. When we got it home it was extremely spicy and burned my tongue and throat badly in one bite and was completely inedible for me, but also too spicy for my partner who likes spicy food. As we stay in a place not too far away, I stayed home to nurse my throat and asked my partner to take it back and see if they could make it mild like I had requested. That same man got grumpy and told my partner to "harden up" and when my partner said it wasn't for him but for me, the man replied "well tell her to "harden up". Not exactly the sympathetic response I would have received from every other food place in Russell, and not a professional response in any capacity. To their credit they remade the food but with a whole heap of snarky attitude and did not include the slice of lemon as they did in the first one. The replacement was good but a little hard to swallow with a burnt raw throat. Disgusting customer service, such a shame too because the food really is very good. I guess if you don't mind paying to be treated with contempt, disdain and insignificance, then this would be a place to go. Not surprised it seemed so empty now. Will definitely return to Russell but will bypass this place and it's bitter host.

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3  Thank Bex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

We ate here twice , the food has good flavour is fresh and home made . I would recommend this as a great place for a reasonably priced meal where the service is fast .

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1  Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

Called in for a takeaway, the man behind the bar - possibly the owner - was so rude. Told us they were not serving takeaways (despite them advertising they were). Clearly he just didn't want the business - and the restaurant was only half full. Will never go here again.

3  Thank Chrissy3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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