Very nice stay. Amazing location, gorgeous views. Restaurant and bar high standard. Very clean rooms. nice beds.
walls are paper thin, so can be noisy at night when you're trying to sleep!More
- Free Wifi
- Free Parking
The hotel prides itself on its history, but some work is now needed to update the furnishings and brighten the somber dining room. Our room, which faced the water, was spacious enough (considering the price) but the hotel as a whole needs updating and staff who know what's happening. Our son in the US had arranged to use his credit card to pay for his Dad's 75th birthday dinner at the Duke, but at the end of the meal the bill was presented to my husband, which it should not have been--I had to jump up from the table and talk to the person in charge who remembered suddenly that this was the case. So part of the fun was spoiled due to lack of attention to detail, which is a problem throughout the hotel, such as staff not being aware of activities in town. Goodness, it's such a small town--surely they should be aware of the boat rides and such! So in sum, I found it not very warm and in need of some rethinkng.
We appreciate you taking the time to feedback. The hotel has been under new management since May 2010 and we have been spending a lot of time and money renovating the hotel so am surprised to find the comment that the hotel is a bit tired as we get great compliments on the changes we have made. Being an old Victorian building built in the late 1800’s and being New Zealand’s first hotel licence does make our hotel quite unique but not always to everyone’s tastes in terms of décor and style. The Duke respects in heritage but has been renovated to suit the modern day traveller.
It is our normal practice that before charging to a credit card we would have someone at the table check the bill to check for accuracy.
We spend a lot of time with our staff regarding activities and such at the hotel. Our reception staff are especially skilled in providing information about Russell and the Bay of Islands area and you can book trips through them. In the reception lobby there is a lot of information and this is also covered in your room compendium. I am sorry on this instance you didn’t find the information you wanted.
Wonderful place & service
Thank you so much for a fantastic stay! Will bring the kids next time
We were having a really wonderful stay here until a wedding party moved from the hotel into the accommodation area after midnight and continued a very loud party until 3am - we found that the managers all went home at midnight and had quite a job trying to get them to quieten down and get some sleep.
Thanks for taking the time to feedback. We are sorry that you sleep was intruded by the wedding party. There is always managers available on site and can be contacted from your hotel phone if there are any rare problems like this.
We are regular travellers for business and pleasure and can confidently say The Duke is up there with the best pub/restaurants we've visited. I haven't had the pleasure of staying on the premises but can vouch for the food, the service and the wine list - all excellent. The views aren't bad either!
Thank-you so much to Bridget and the team at the Duke for all the effort that went into making such an awesome reception and place to stay. From the reception staff who were very helpful in booking all of our guests in, to the team who set up the dining tables who created just the right look, and to the friendly waiting staff who I have heard nothing but good things about, and not to mention, the compliments to the chef! Wow, what an amazing canape selection that everyone is raving about, the dinner was to die for, and for those still wanting more, the desert station was decadent! The Duke was everything that I had expected and more. If I had to do it all over again - I wouldnt change a thing! We will definitely be back to stay here for many more anniversaries to come.
Thanks Donna it was a pleasure to be part of your day and we are delighted that it was everything you were after. We look forward to seeing you on your anniversary!