A group of us travel away annually & have done so for 23 years & this years trip took us to Hastings. Our accommodation was arranged by a friend so we hadn't bothered looking at previous reviews and this was a lesson learned as we will no longer make bookings without checking the place out first! On arrival, the person at reception, who I assume was the manager wasn't welcoming at all! She was rude to our group & then when she saw that we had a child in our group, she said "oh do you have a child staying, well we haven't made arrangements for that" I suggested that she sort the rest of the group out & that I would see what needed to be done, but she snapped at me saying "we will need to move you as there is no room in the unit for the child". This left our 8 year old upset & repeating what he'd just heard. I did consider staying somewhere else, but in the 23 years of travelling away we always stay together, so I decided to stay. We were advised that the cleaners would be in the rooms at 9.30am & if you didn't want your bed made then you should leave clothes or belongings on the bed so the cleaners would know to leave it alone. We then decided that rather than relaxing we would go out as no- one particularly wanted to hang around the motel after such a bad reception. Day 2 saw one of our group receiving a call from reception to state that the cleaners had advised her that they believed fish had been cooked in the room & that there was a notice on the wall hanging next to the oven which states that we weren't permitted to cook offensive smelling foods in our rooms & that on this occasion we wouldn't be charged the $150 it would cost to deodorise the room, as this is a 5 star motel. We apologised & also stated that the sign wasn't clear. In one room when one of our group got a chopping board out whilst the cleaner was there, a cockroach crawled out, he advised the cleaner & was told to use the flyspray provided & in another room there was mould on the curtains, which seemed shouldn't be the case for a 5 star motel. On the 3rd morning I returned to my room to find the cleaner re- making the bed, which had clothes on it, which needed to be moved in order for the bed to be made. I pointed this out to the cleaner & she responded by saying that as a 5 star motel they are required to make the beds, I told her that I wasn't happy that our things were moved as we were told that they wouldn't be, I then asked her not to touch anything else in the room. I know that Hastings is looking at hosting the National Kapa Haka competition & I will advise the networks I have, not to stay here.
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