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“Rubbish & butts under beds!”

Auckland Phoenix Palm Motel
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Auckland Phoenix Palm Motel
Ranked #2 of 5 Hotels in Remuera
Reviewed 28 June 2011

Booked a one bedroom unit and a studio. On arrival the outside of motel looked alright, but could do with abit of attention. We inspected our rooms straight away and found rubbish under both beds in studio, and not just one bit that was missed, I don't think anyone had checked under the bed for months. The room felt genuinely dirty. In the one bedroom unit we discovered more rubbish and under the single bed was a bowl full of ciggarette butts! Not very plesant and the smell was covered up with ALOT of fragrance spray. Upon taking the findings back to recpetion they didn't really say anything about it. And turned up later with some free internet. Plus we found the pillowcases had not been washed and weren't nice white cases but browny textured pillowcases which weren't very nice to sleep on. The rooms just felt dirty. Would of checked out instantly but with the lack of accomodation in Auckland that night for the U2 concert, we decided to stay.

  • Stayed: November 2010, travelled with family
    • Value
    • Sleep Quality
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Thank em-peedem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 - 31 of 31 reviews

Reviewed 13 December 2010

We checked in at the motel and later found out that the book door didn't have a lock on it and the door didn't even shut properly. This we didn't expect from a motel so we told the reception and had a change of room. We got a much better room from the last one. So all i can say is this motel needs a clean up. The outside is real untidy. Lawns not done and front gardens looking very messy. If they did a good clean up and maintain the gardens the place will look really nice and give a comfortable stay....so overall needs a better customer service a good clean up, some fixing of doors, windows, walls. Let me sum it up an entire renovation :) Thank you

  • Stayed: December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Sharmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2010

We booked one night at this motel only to be called 30 mins before check in advising us that they had double booked our room. I was disappointed with this level of service especially as we were checking in relatively late at night. They weren't even able to help us find another hotel - so we were left on our own to try and find alternative arrangements. Very unprofessional and unhelpful.

  • Stayed: March 2010, travelled as a couple
    • Service
Thank HankLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2016
Google Translation

  • Stayed: February 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank valky72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auckland Phoenix Palm Motel

Address: 79 St Vincent Avenue, Remuera, Auckland, New Zealand
Region: New Zealand > North Island > Auckland > Remuera
Amenities:
Free Parking Room Service
Hotel Style:
Ranked #2 of 5 Hotels in Remuera
Price Range: £67 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Auckland Phoenix Palm Motel 3*
Number of rooms: 4
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