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“A poor motel.” 1 of 5 bubbles
Review of Auckland Phoenix Palm Motel

Auckland Phoenix Palm Motel
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Auckland Phoenix Palm Motel
Ranked #2 of 5 Hotels in Remuera
Wellington
Level Contributor
5 reviews
4 hotel reviews
“A poor motel.”
1 of 5 bubbles Reviewed 13 December 2010

We checked in at the motel and later found out that the book door didn't have a lock on it and the door didn't even shut properly. This we didn't expect from a motel so we told the reception and had a change of room. We got a much better room from the last one. So all i can say is this motel needs a clean up. The outside is real untidy. Lawns not done and front gardens looking very messy. If they did a good clean up and maintain the gardens the place will look really nice and give a comfortable stay....so overall needs a better customer service a good clean up, some fixing of doors, windows, walls. Let me sum it up an entire renovation :) Thank you

  • Stayed December 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sharmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 reviews from our community

Traveller rating
    5
    9
    4
    3
    6
See reviews for
9
9
2
5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Any
English first
London
1 review
1 of 5 bubbles Reviewed 6 March 2010

We booked one night at this motel only to be called 30 mins before check in advising us that they had double booked our room. I was disappointed with this level of service especially as we were checking in relatively late at night. They weren't even able to help us find another hotel - so we were left on our own to try and find alternative arrangements. Very unprofessional and unhelpful.

  • Stayed March 2010, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
Thank HankLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Auckland Phoenix Palm Motel

Property: Auckland Phoenix Palm Motel
Address: 79 St Vincent Avenue, Remuera, New Zealand
Region: New Zealand > North Island > Auckland Region > Remuera
Amenities:
Free Parking Room Service
Hotel Style:
Ranked #2 of 5 Hotels in Remuera
Price Range (Based on Average Rates): £
Hotel Class:3 star — Auckland Phoenix Palm Motel 3*
Number of rooms: 4
Reservation Options:
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