I don't normally complain about places but this one I felt the need to just because it was so bad. The level of customer service here is just appalling. Tried ringing reception several times without success. Greeted by a very unfriendly man who clearly didn't want to be there and I was obviously making him have to do work. As for the room well. What can I say. Have stayed in cheaper motels with much better rooms. This was in desperate need of a refresh. Curtains did not block any light. Windows did not shut properly. Not that it made a difference as you had the highway and railway on one side and a main road on the other. Don't plan on any sleep. Housekeeping. What a joke. Was asked if I wanted anything done. Surely house keeping should just come and do it. Came back to bed exactly as I left it on a couple of occasions. Personally I have stayed in many motels over the years and this has to be one of the few I never thought existed anymore in the terms of standards and quality of service. All Im would say is if you want to stay around the Newmarket area along this road is many many more motels to choose from. I know I will be looking at others next time.
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