The hotel is under new management who couldn't have been more helpful. We were celebrating my husbands birthday and Helen went out of her way to personally buy the wine I wanted and a selection of chocolates. When we arrived she had upgraded our room and also put in a lovely bunch of flowers.
The rooms are lovely, although the bathroom was a bit on the small side in ours. The larger ones are really lovely. There are a couple of things that are evident from the changeover - picture hooks on the walls but no pictures for instance - and it would be nice to have individual toiletries rather than ones stuck on the wall. Those are best suited to budget hotels not boutique ones.
There is a bit of a language barrier. Helen speaks excellent English but most of the others struggle. However, their kindness makes up for it and we always got by.
There is a bus stop just outside the hotel entrance which is great. We got one to and from the city regularly and one that connects up to the AIRBUS in Symonds St. however, we found a cab was only $40 to the airport so cheaper than a shuttle or 2 x adult bus trips. Parnell or Newmarket are well worth a visit outside the city.
You have to book direct with the hotel by email but well worth the extra effort.
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