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“Dirty and run down”
Review of Epsom Motor Inn

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Epsom Motor Inn
Ranked #4 of 5 Hotels in Remuera
Whangarei, New Zealand
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Dirty and run down”
Reviewed 9 March 2014

The photos on Wotif are not a true reflection of the Epsom Motor Inn. The unit I had was dirty, the shower had soap sum and dirt in all crevices, there was human hair (not head hair either!!!) all over the bathroom. We wanted to watch the news before we went out there were no NZ chanels....one sky movie chanel, one sports and one Austaralian news chanel. I see the reviews had been very poor since 2009 and it seems nothing has been done to improve the state of the motel even though the reviews have been bad. It was $80 for the night which isnt all that cheap and I see that charge si the sme on their website so not a discount. Never again!!!

Room Tip: Go elsewhere
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  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank Shinyblueeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Tauranga, New Zealand
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2014

I had a 1 bedroom unit for 2 nights but found the place isn't well maintained and it is falsely advertised in my honest opinion. Suited me fine but needs some serious attention. Ripped curtains, mould in the bathroom, toilet continually running to name but a few. It is a great location but has been left to go to rack and ruin. Cigarette butts just outside the ranchslider need to be disposed of. Not a good look.

  • Stayed March 2014, travelled solo
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Helpful?
1 Thank Vivienne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Plymouth, Taranaki, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 February 2014

We found this hotel using the Wotif website, safe to say the pictures do not accurately represent this place at all! Perhaps taken quite a few years ago when the place did not look run down and horrible. We booked here for one night and told the friendly man at the desk that we may be staying another night and after what we saw we didn't even want to stay one night. He took us to our room which had cobwebs in the ceiling, a mouldy shower, walls and curtains, the bed also had what we could only imagine to be bodlily fluid stains all over it. After contemplating finding another hotel we decided to ask the man for a refund as we were not happy with our room, he told us that he was "not authorised" to give us a refund and so we couldn't get our money back. He instead took us to their Hotels "best room" which was not much better. This room was also mouldy, with an ancient t.v that stated to have "Sky t.v" but infact only had 3 channels. There was the remnants of an old smoke alarm on the ceiling, the bathroom towel rail had been ripped of the wall and not repaired, more stains on the curtains and bedding. The receptionist was atleast friendly and gave us two free drinks (a beer and a kgb) and a free hours worth of internet. The next morning we decided to have some breakfast, I pulled out a plate and almost gagged as it had not even been cleaned. The rooms were also very dark as the only lighting they had were side lamps and a bathroom light, also a fan on the ceiling that did not work. Overall opinion, crap and unclean, if you are looking for accomodation, look elsewhere!

  • Stayed January 2014, travelled as a couple
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    • Sleep Quality
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Helpful?
3 Thank AK R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Remuera hotels

New Zealand
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 February 2014

Only stayed here because other hotel booking fell through and weekend of Rapture and Auckland 9's so limited booking anywhere. Booked 2 rooms (3 months previous) as I was with 2 teenagers and when I arrived they had sold one room which they blamed on computer. Smelly with mould in bathroom, holes in bedding and walls, smashed hairdryer and paper thin walls. Had to sleep in annex with no curtains. At least it was only one night.... This is probably the only time I haven't used Trip Advisor due to limited choice but oh how I wish I had and could have avoided this stay.

  • Stayed February 2014, travelled with friends
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Helpful?
1 Thank DebblesNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014

Grubby and dirty. Visible stains on walls, cobwebs. Mould on curtains. Stains on bedding. Rank smell in the bathroom. Missing lightbulbs. Hand rail in bathroom half hanging off wall. Hairs in bottom of the shower. Outside smoke butts everywhere. Outside overgrown and dying gardens. This would have to be the worst place I have ever stayed in. And to top it off a cockroach was crawling along the wall in the morning.
Seriously Epsom Motor Inn, read these reviews and clean up your act. I really regret not reading these reviews before hand as it seems we were not the only ones with a terrible experience here.
Had we not arrived so late in day and tired from a 8 hour drive, I would have demanded my money back and left. Thank goodness it was only for one night. Stay at your own risk

Room Tip: Choose somewhere else
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  • Stayed January 2014, travelled with family
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Helpful?
1 Thank krysamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

I was looking for cheap two night accommodation, and found it, but should have checked Trip Advisor first! The whole complex is a mess and in urgent need of maintenance and a good tidy up. The unit could only be described as basic, in that it provided an uncomfortable bed, and an old TV with a choice of only three channels. This was a studio unit with accommodation for three, but crockery/cutlery for only two. The net curtains were black with mildew and had holes in them. The bathroom hand basin was missing the plug, and the shower surrounds were very dirty, as was the floor. Outside at the back entrance the ground was covered with leaves and dead weeds, and at the from entrance there was a container full of cigarette butts. And to top it off, the room was serviced (unannounced and very quickly) while we were still in the unit. Shame, as this is a great location, but appears to be very poorly run.

Room Tip: Don't stay here unless you are desperate for a room.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank Nigel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadi
1 review
Reviewed 22 July 2013

We stayed there for one night before returning to Fiji - we are thankful it was no longer. Outside the unit door it was littered with cigarette ends and empty packets. The room stunk of stale smoke, curtains were hanging off the rail, and in general room not very clean. Many light bulbs removed presumably to save power (haven't these people heard of 'energy savers' ?) It was very hard to see anything in the evening when curtains pulled.It was cold so heat pump was needed - like having a diesel tractor running outside the door all night !

The grounds were in a pitiful state with weeds growing through all the pavers.

Definitely a place to be avoided.

Room Tip: Best advice would be to stay somewhere else
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  • Stayed July 2013, travelled with family
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Helpful?
Thank Trevor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Epsom Motor Inn

Property: Epsom Motor Inn
Address: 115 Great South Road, Remuera 1051, New Zealand
Region: New Zealand > North Island > Auckland Region > Remuera
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #4 of 5 Hotels in Remuera
Price Range (Based on Average Rates): £
Hotel Class:3 star — Epsom Motor Inn 3*
Number of rooms: 21
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