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“Charming Hotel”

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Hotel and Villas Nacazcol
Ranked #2 of 2 Hotels in Sardinal
San Jose, Costa Rica
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Charming Hotel”
Reviewed 23 March 2011

My wyfe and I decided to take some vacations in Costa Rica and choose the hotel Nacazcol in Coco area , excellent spot , beautiful rooms and gardens . Friendly front desk , Polyanna was a good help, We really recommend this place. Good service at the restaurant, General Manager help us a lot to find directions in Coco and Papagayo area. Hotel offers a shuttle to the Beach Club in Playa Panama. Incredible staff.

  • Stayed March 2011, travelled as a couple
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2 Thank mike309293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 reviews from our community

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Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 February 2011

We came to Costa Rica hearing nothing but positives from any and all of our friends who have visited. Costa Rica itself is full of wonderful people and beautiful sites. At our hotel alone, we were lucky to have met wonderful people/staff such as Rolando, Francisco, Karin, Dinnier, and Paula. It is hard for me to write this honest review of the hotel because I fear it may have a negative impact on their livelihood. However, I believe this hotel has a strong core of regular locals from Costa Rica so a bad review from us will probably have little impact on business

Unfortunately, the best efforts of all ot these people could not overcome what we encountered any time we needed the most basic asssistance from the staff at the recepcion center. The people that we interacted with at the front desk/ recepcion center the majority of the time were either completely incompetent or intentionally feeding us bad information. I speak some Spanish. I speak well enough to have had positive interactions with all of the aforementioned people. However, due to the unwillingness of the staff of the front desk to even TRY to help us I would not recommend staying here to anyone who is not 100% FLUENT in Spanish. I can say without hesitation we have stayed in countries where we spoke almost none of the language and had better experiences.

On arrival we checked in to the large complex and were directed "down the road." WE ASKED FOR CLARIFICATION on the direction of travel and walked down the busy road that the hotel sits upon. The front of the hotel has a parking lot and a restaurant adjacent to it so when directed "down the road" (twice) it seemed logical to travel this direction. MINUTES later a man on a bicycle was sent to redirect us back into the complex and onto the proper PATH of travel. Minutes later, as we walked across the wide gapped cobblestone with our luggage designed to roll, it finally occurred to the front desk staff to send the golf cart from guest services. We walked right past the cart as we exited the recepcion area but it was never offered to us despite the fact that the distance to our room was at least one city block from check in. By the time it got to us we were mere steps from our room so we politely declined the transportation.

We found the room cozy and clean but with a section of louver windows that did not close properly. It had a refrigerator, air conditioning, a coffee pot, and a decent sized bathroom with shower. Also, the television probably had close to 80 channels- some were Spanish, some were English. We were pleased, except for the broken louver and that there were windows only on the hallway side of the room so there would be little chance for a breeze or fresh air. All in all, there was little to complain about regarding the room.

We hung out at the pool (clean and not busy on a Thursday) then took a cab to Playa del Coco. The beach was nice although it was littered with trash in the area directly adjacent to the public bus stop. It has dark volcanic sand. There was one bar on the beach that served food and had a good vibe. It was called LA VIDA LOCO. WE WOULD RECOMMEND IT. Very laid back. Up the road from the beach there were several bars, restaurants, fast food options and at least three fully stocked supermercados.

On the second day OUR ALARM CLOCK CAME AT 6AM IN THE FORM OF A WALKIE TALKIE OF THE HOSEKEEPER WHO SAT ABOUT 10 FEET FROM OUR WINDOW WITH THE VOLUME ON 10. We started the morning with a surprisingly good breakfast. THE FOOD AND PEOPLE AT THE CAPITAN MORGAN RESTAURANT REMAINED OUTSTANDING FOR OUR ENTIRE STAY. WE LITERALLY NEVER HAD A BAD EXPERIENCE AT THE RESTAURANT NOR THE NIGHT CLUB DURING OUR STAY. WE ATE AT LEAST ONE MEAL DAILY AT THE HOTEL RESTAURANT AND ALWAYS LEFT SATISFIED.
We then asked inside the hotel about local beaches the recepcion staff (Christian and Anny) seemed annoyed by the fact that we asked literally 5 or 6 questions. There were no pamphlets about local attractions in the lobby. Finally, Christian gave us a binder that had information from the CR Friendly tour agency. Strangely, we agreed that Christian, who spoke English well, was slightly more helpful when Anny was not around. We asked about a scooter rental and were directed to a rental person in Playa del CoCo (about 3 miles away and the closest beach). When we arrived, the man we were directed to said he stopped renting scooters "months ago." Hours of our day were wasted. Eventually we ended up at Playa Hermosa, which was nice.

We booked a trip, the Mega Package Combo with CR Friendly for our third day (Saturday). We noticed the pools inside the hotel were PACKED. The tour was a wonderful experience. The kindness and knowledge of our guide, Juan Carlos, seemed endless. Finally, we had a stress free day (away from the hotel, concidence?). It was somewhat costly upfront- $150 per person but it was worth every penny. The package included zip lines, tubing on the Colorado River for at least a half hour, beverages, lunch, and a hot springs/ mud bath portion. If you have the chance, take this day long tour.

Optimistically, we returned to the lobby on Sunday to request transportation to the Nacazcol beach club at Playa Panama. Christian explained to us that since nobody requested transportation to the beach club, there would be no bus running that day. HE THEN GAVE US A MAP OF THE THREE BEACHES IN THE AREA THAT WOULD HAVE BEEN EXTREMELY HELPFUL WHEN HE CHECKED US IN ON DAY ONE! We decided to take a cab instead and Christian called a local cabbie for us. $12 and 20 minutes later we arrived at Playa Panama to find the BEACH CLUB IS STILL UNDER CONSTRUCTION AND IS AT LEAST 200 YARDS FROM THE BEACH. WHEN IT IS COMPLETE IT WILL BE 8 CHAIRS AND MAYBE A POOL. THE WEBSITE FOR THE HOTEL AND THE PAMPHLET GIVEN TO US AT THE HOTEL LISTS THE BEACH CLUB AS THOUGH IT IS ALREADY COMPLETE. Also, there are no restaurants nor bars near this beach and it was littered with garbage almost from end to end. We were forced to take a $20 30 minute cab back to Playa del CoCo. Another day with significant time wasted due to the inept front desk service.

Our last full day was Monday and we booked another tour with CR Friendly. The beaches at Conchal, Tamarindo and Flamingo were beautiful. They featured surfing and very good snorkeling. Again, we had a great day because we went through CR Friendly and did not need to ask a single question at the front desk. HOWEVER, WHEN WE RETURNED WE ASKED ABOUT ANOTHER RESTAURANT APPROXIMATELY ONE CITY BLOCK AWAY FROM THE HOTEL. WE ASKED CHRISTIAN IF HE KNEW WHETHER OR NOT THEY WERE OPEN ON MONDAY NIGHT. HE TOLD US HE DID NOT KNOW THEN REFUSED TO CALL THEM AND DIRECTED US TO THE INTERNET IF WE WANTED TO FIND OUT FOR OURSELVES. We could not find information and ended up walking down a pitch black road to find out. Thankfully, it was open and quite enjoyable. The service was unbelievably good. It was called Restaurante Casa Bonita, a Mexican Restaurant.

Our last day we checked out with Anny and she simply placed documents in front of us and nothing more. I am pretty sure everybody understands "Gracias." SHE LITERALLY NEVER SMILED IN SIX DAYS OF INTERACTION. We loved Costa Rica but wouldn't recommend this hotel to an enemy. As stated earlier, it is a shame because there are many great people at this hotel. However, it is unacceptable to be treated the way we were and misled by the property about a nonexistent so called "beach club" that won't even be a beach club when it is complete!

That being said we had an enjoyable trip to this wonderful country and still believe the Pura Vida mantra still lives in most in Costa Rica. As for others, Karma will probably find them.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
11 Thank BobSki11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sardinal hotels

Atenas, Costa Rica
Level 6 Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 October 2010

My wife and I have travel in many countries and at many timeshares, so we have come to expect certain things not up to USA standard in many countries. But Villas Nacazcol was realy a great find in Playa Coco Costa Rica. We arrived at 1pm on Saturday after driving from San Jose and our check in was really fast and our villa was availabe with no wait. Once we unpacked we went down to the restaruant. for lunch and it had wifi so we were able to check all our emals. The food was good and the service was excellent. We then went back to our villa and discovered the kitchen was well stocked with just about everthing. as we had our own chef with us. ( our male frind like to cook and is very good at it ) There is even a Auto Macardo in Coco ( That is a really upscale Supermarket) Our villa was airconditioned and hade three TVs. Each day of our vacation they came in with new towles and cleaned and made the beds. The Villas are about 5 miles from the downtown stores and there you can get just about anything you want. There was one restaruant with a sports bar and everday they had specials that you just cant pass on with dollar drinks. We eat there one day really good. As we have travel Costa Rica for 10 years now we knew that the location was good for going to the differentt playas ( beaches) So we visited Tamarindo, Conchal ,Panama Hermosa, Flimingo. and Ocotal. Ocotal is like 10 minutes from Villas Nacazcol and is quite nice and deserted. Our villa had four plastic chairs and we took them to the beachs. Villas Nacazcol had three pools one buy the restaruant, one that was at the entertaiment area and one small pool that was inbetween two villas it proved to be our favorit.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
5 Thank GeraldHirsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. John
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2010

We stayed in Villa Nacazcol for 1 week last week of Sept. If your looking for nice sunny vacation do not go to Costa Rica during Sept/ Oct. This is the rainy season/ slow season. So being at the resort was nice and quiet, the property is fairly large (small town feel). They have a small spa, fitness center, mini market (2), 2 pools, and a nice outdoor restaurant. The service in the spa and restaurant was great. The front desk staff was also very helpful.
To get to the nearest town (playa de Coco) is a short bus ride away for 300 colones. I recommend checking out this little town, people are very friendly and great night life.
I would recommend this hotel if you are looking for a relaxing time and dont expect to be waited on during your stay. Also having a car would have been nice for the simple fact we went into town everyday for new scenery.

  • Stayed September 2010, travelled with friends
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Helpful?
1 Thank brilakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bettendorf, Iowa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2010

We stayed here two nights as part of a group with EF tours. The students stayed in apartment like suites: two rooms, four beds, two baths and a shower. I think they enjoyed having all that space. The chaperones stayed in small, more hotel like, rooms. I found it to be clean and comfortable. All rooms come with air, hot water, coffee maker, fridge, and TV. The room was a bit small, but I didn't mind being that I was also, very comfortable. The resort is almost built like its own small town: streets, separate housing, mini mart, two pools, tennis and soccer courts, bar, workout area, restaurant and playground. I would definitely go back to stay with my own family as I think there was plenty to do. It is not especially close to the beach, but about a ten minute drive.

  • Stayed June 2010
    • Value
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Helpful?
3 Thank grantwz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel and Villas Nacazcol

Property: Hotel and Villas Nacazcol
Address: West Of Playas del Coco 4 KM, Sardinal, Costa Rica
Region: Costa Rica > Province of Guanacaste > Gulf of Papagayo > Sardinal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Sardinal
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel and Villas Nacazcol 3.5*
Number of rooms: 185
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Also Known As:
Hotel And Villas Nacazcol Costa Rica/Guanacaste

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