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“exchange timeshare” 3 of 5 bubbles
Review of Hotel and Villas Nacazcol

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Hotel and Villas Nacazcol
Ranked #2 of 2 Hotels in Sardinal
Toronto, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“exchange timeshare”
3 of 5 bubbles Reviewed 28 December 2013

First time in Costa Rica family of 4 checked in late evening 11pm ..about half and hour away from Liberia Airport, clerk didn't speak much English but we checked in without any problems. Accommandations was average website stated that it will accommandate up to 8 people, but I believe comfortly 5 adults. It had 2 bedroom & 2 bathroom, kitchen (fridge, microwave, didn't have stove just a stovetop burner) very small livingroom with pullout sofabed (didn't look comfortable). Washroom sink was really bad...not deep enough so when you used it you would get splash with water everywhere...most useless sink I have ever used. Had to brush our teeth in the sink that was in the laundry area or kitchen sink every morning. Our patio door & front door would not lock therefore we had to tie it off with some rope for the first night as it was too late to call someone to come fix it. Stovetop cooker was not working & frying pan was so scratched up and old, plus utinsels was so bad you wouldn't want to use. Our safe was also broken. The next morning we called the front desk and told them about all the problems. They sent a maintenance guy over right away and he fixed both doors, safe and replace burner and gave us new utinsels and frying pan. He was very fast in fixing all of the problems. We had maid service everyday which was very good, usually timeshare owners would have to pay extra for maid service. We didn't participate in any of the pool activies as we were mostly out most day & evenings. Restaurant was okay food. Had a small market store on site. Mostly local people stayed at this hotel. Location of this hotel was not close to attractions you would need a car if you plan on staying here. Hotel not on the beach therefore you would have to drive to one. Had lizzards in the room as the kitchen ceiling was opened to outside. Air conditioning units was only in the bedrooms. The activites they had was spoken all in spanish. I don't think I would come back here as it was too far from most attractions and not on the beach, but if you just want to relax and stay in resort and you speak fluent spanish it would be okay

  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lovekin40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 reviews from our community

Traveller rating
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    6
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Grand Rapids, Minnesota
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 July 2013

No hotel rooms... more like little apartments. The one I stayed in had one bedroom - a full and a twin bed, a nice bathroom with a shower, a kitchen and living room. There were a lot of planned activities for kids to do. Two pools. A DJ and dancing. A small little grocery store. Two restaurants that had good food. Two bars.
They are not located on the ocean but have a sister hotel that is located on a bay off of the ocean that we had access to.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 August 2012

After reading some of the reviews on here, I was curious to see if Nacazcol would live up to it's negative hype. It did not.

Our experiences with everything from reception, to the restaurant, to housekeeping were wonderful. I highly recommend the massages at the Spa, though I wasn't crazy about the facial - I can't complain about the price for the spa services and the spa staff were awesome.

I think it is important to understand that this resort is popular with Ticos who know the area. If you show up with a typical tourist mentality of demanding the staff speak English and thinking the staff will be your personal assistant, I think it makes sense that the response might be less than cheerful. If you are looking for an inclusive experience designed for English speaking tourists, then you probably should look elsewhere. If you are looking for a taste of the real Costa Rica, and you can actually speak the language, we found that the staff was helpful, friendly, and very professional.

The location is perfect for someone with access to their own vehicle, but if you have to depend on cabs to get to Coco or the other beaches, it can add up after awhile. They do provide transportation to one beach free to guests at a set time of day.

Our villa was clean, spacious, and very comfortable. We checked-in late at night, and the process was easy, polite, and quick. The reception staff was very helpful in helping us arrange transportation and answering all of our (many!) questions. I can't wait to return for a longer stay!

Room Tip: The villas are spacious and perfect for an extended stay.
See more room tips
  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costa Rica
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 13 July 2012

From the moment we arrived the service was terrible, this guy at reception named sterk or strek talked to us with terrible manners and not at all polite. The room was average, the beds were too hard, the pool is very small for the amount of people and the restaurant was too expensive for such poor quality food. You can find many better hotel closer to the beach and with better costumer service.

  • Stayed July 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank mg121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sardinal hotels

San Jose, Costa Rica
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

My mom became a member and I've been a regular client since last year. She is supposed to get a "Villa" for 8 people, but on my first two visits I only got a Villa for 4 people max and the second time a hotel room for 2 people max. This is the first time I got a Villa for 8 pax. My reservation was from Wed-Fri and then started again from Sat-Sat. So, we called reception to ask if, as compensation for the previous two accomodations in smaller places, they could offer us the Friday night as a courtesy. The guy at the reception said for sure he could arrange that and before we left to the beach, we asked him if we should pick up everything and check out. He said we shouldnt worry and that he was going to call us during the afternoon. During the afternoon, Gabriela, the manager, kept on calling my mother, instead of me (and I m 29) stating that we did not open the door and that they were going to charge us $35 dollars for every hour we were away. Of course, that made my mom feel worried for no reason, because the guy didnt ask for the inventory, the bracelets or the sign for the car. And when we talked to her on the phone, instead of apologizing for the inconvenience of being misinformed by her staff, she blamed it on us and as we refused to pay for that, she said she was going to charge the guy from the reception. After that, she told my mom she was going to charge my mom. And all these happened while we were at the beach. No need to say our trip was ruined by the stress these people caused my mom and us. So, Gabriela told my mom to start the second reservation on Friday instead of Saturday (instead of a compensation for the inconveniences, we had to change our plans) And when I arrived to the reception to ask for an apology for all the stress they caused my mom that was not even traveling with us, Daniela Espinoza the receptionist refused openly to apologize and was telling me over and over how everything was our fault. I emailed Manager Melchor Marcos, and he didnt even attempt to offer an apology or a way to compensate us, instead, just the same as Daniela, he was lecturing me about the "norms" they have. Obviously, the guy working around 11 a.m. past Friday at the reception, Gabriela, Daniela and him ignore the basic norms of good customer service, they dont even use a Customer Relationship Management System or are even trained in listening, building rapport, empathizing, apologizing, compensating or creating positive experiences, in general. I was actually surprised to read that people from other countries had such a bad experiences as mine. I am from Costa Rica and it is really bad for the tourism industry, that people with no skills for customer service have those jobs where facilitating a nice experience for another person is essential.

Room Tip: Villa 508 is in front of the gym and away from the noise of the pool
See more room tips
  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank MsCompton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
141 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

I thought this resort was exceptional for the location and the expectations I have about Costa Rica. All of the staff there were friendly and helpful. They were super nice to the students and teens I had with me. They would call out and wave and remember our names, even though it is a large resort. Many of us used the spa services which were excellent and reasonably priced. Our room was gorgeous. Our maid service was perfect. The room was lovely with turn down service and an awesome air conditioner. I have read some negatives about the reception and I agree, it is AWFUL!!! They do not know what they are doing and don't have any direction from a competent manager in my opinion. But as an experienced traveler who can speak fluent Spanish this was not a problem for us. They do not do extras. They have no concierge service. It is not the Marriot!

Room Tip: The 801 - 812 rooms are simple but lovely and quiet!!! The rooms 501 - 503 are suites with TONS of s...
See more room tips
  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bbchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waltham, MA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 14 January 2012

We chose Nacazcol based on its prices and location. We were scuba diving with Deep Blue Diving in El Coco (excellent) and Nacazcol was the most reasonably priced. The pictures on the website are strategically taken; the place looks a little worn, but is still okay. Our room (in the hotel) was very clean and the housekeeping staff was extremely friendly and helpful. The restaurant was overpriced for mediocre food, but the drinks are strong and service good.

Be aware that this is away from the main beach, and seems to be a very hot spot for Tico vacationers. As such, few of the staff spoke English. You'll want to speak some Spanish if you go here.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank WillHelmina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel and Villas Nacazcol

Property: Hotel and Villas Nacazcol
Address: West Of Playas del Coco 4 KM, Sardinal, Costa Rica
Region: Costa Rica > Province of Guanacaste > Gulf of Papagayo > Sardinal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Sardinal
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel and Villas Nacazcol 3.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Hotel And Villas Nacazcol Costa Rica/Guanacaste

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