Stayed at this hotel for 7 nights with my family of four. Let me start by saying this hotel is very clean and impeccable. I saw workers day and night keeping the hotel grounds clean. The hotel rooms are pretty spacious but the furniture is very flimsy and cheap. The beds are very uncomfortable and the bed sheets are super thin and old. We had two rooms next to each other for myself and my husband and the other for my teenage kids. My kids room had a leak on the ceiling and had a mildew smell. There fridge also leaked. We had to put towels next to the fridge so that we didn't slip and fall. Our rooms were cleaned every day but the maids would not fill our shampoo dispenser half the time. We ate at the steakhouse one night and another at the Italian restaurant. The food was awful on both. We decided to eat at Arenal buffet for the rest of our stay and loved it. They're menu changes every night and have a variety of cuts, organic juices and wonderful desserts. The pools are beautiful but good luck getting a drink. We had to constantly flag the pool waiters for drinks. They do not come to you and forget about getting a drink on the beach. You will not see a single waiter there. I loved Costa Rica. It's a beautiful country but I would not stay at this hotel again. I payed several thousand dollars to stay here for a family of four and it was not worth it. I will go back to Costa Rica one day and will stay else where. I would also like to add that the front desk workers need manners and personality. They are rude and unfriendly. Special thanks to waiter Gina Mora at Arenal. She was wonderful. Also Luisa at entertainment. She always had a smile.
- Official Description (provided by the hotel):
- The hotel lies directly on the beautiful, fine-sandy Matapalo beach, next to the hotel Riu Guanacaste. * The guest of Riu Palace Costa Rica may use the facilities in sister hotel Riu Guanacaste, except dinner meal * Main Building 6 floors 538 rooms * Next City Liberia 42.0 km approx. * Airport Daniel Oduber International Airport (LIR) 33.0 km approx. * Next ATM / Bank: 200 m * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Hotel Riu Palace Costa Rica Guanacaste