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“Good Stopover Hotel”

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Mercure Kakadu Crocodile Hotel
Reviewed 21 July 2014

We stayed here recently as we were on an AAT Kings Tour. Stayed in a room overlooking the pool on the second floor. The room was very comfortable with plenty of space and two double beds. Bathroom does need an update as it was looking tired. Good stopover hotel.

Stayed: July 2014, travelled as a couple
1  Thank 29plymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 29 July 2014

Dear 29plymouth,

Great to see you enjoyed the size of your room. As mentioned previously we will complete the bathroom refresh on the remaining 55 of the hotel early next year.

All the best with your future travels.

Kind regards,
Daniel Lukritz

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643 - 649 of 1,198 reviews

Reviewed 19 July 2014

I have always wanted to stay in this hotel as it is in the shape of a crocodile. Shortly after we had made our booking, the hotel changed from Holiday Inn to Mercure. This was good for me as I am a tier member of Accor so get free WiFi. But beware of the high WiFi price if you are not a Le Club card holder...

The rooms were way nicer than we had thought - they have Aboriginal art in them and looked recently renovated. We were helped with our luggage to our rooms, but note that if you are older or have mobility issues, you should ask for a ground floor room. There are no lifts. The pool area was nice but the pool is on the small side.

There is an Aboriginal art gallery and you get to see some of the traditional owners around the property which is nice.

We bought our own breakfast from the bakery and ate it in the enclosed courtyard where there are plenty of chairs and tables.

Overall, we had a lovely stay and would go back in the future.

Room Tip: Some guidebooks say to ask for a pool view room on ground floor - we would advise don't unless y...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 20 July 2014

Dear wombatdavid,

Kakadu is certainly a great place to explore at any time of the year and great to see that you would come back in the future.

The team are more than happy to assist with lugguge for those guests that are in the upstairs room so it is good to see you took advantage of this.

All the best with your future travels.

Kind regards,
Daniel Lukritz

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Reviewed 15 July 2014

It's a really iconic hotel for obvious reasons. The design is very clever and there's no wasted space. The rooms are very good and the pool area is really nice. I think thing that is letting this place down at the moment now is the restaurant and I've heard that from quite a few other people who have stayed here. The food itself is great, but their opening hours for lunch aren't great and the always seem to been extremely busy almost overwhelmed at dinner time in the restaurant. A lot of people just come here for the dinner I think so it gets really crowded. Bit annoying if your staying here for a few nights. Doesn't take away that it's a nice hotel though, just a bit tired and room for improvement in some areas.

  • Stayed: May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Granules2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 17 July 2014

Dear Granules2013,

Thank you for your overall positive review of the hotel.

I have to agree that the design of the hotel is very iconic. To design and build a hotel of this shape and size in this location back in the mid 1980's was a great achievement.

The restaurant does have busy periods so we encourage guests to make bookings and where possible look at dining earlier or a little later to avoid the busy time.

We look forward to seeing you again next time you are in Kakadu.

Best regards,

Daniel Lukritz

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Reviewed 15 July 2014 via mobile

We (family of 4) visited this lodge in 2014. We were surprised by the state of our room on arrival, as once inside we started noticing the old carpet, spiderwebs, and broken things. The rooms were well placed, and the pool was great, but it was only downhill from there. This place needs renovations and then would be nice.

The restaurant was old, with average food at huge prices. I understand that it was remote, but it wasn't worth it. A great alternative is the restaurant at the caravan park 200m down the road. It was amazing.

Stayed: July 2014
Thank tris1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 17 July 2014

Dear tris1313,

I am disappointed to read that the cleanliness of your room was not up to standard upon your arrival. I will discuss this further with our housekeeping team to ensure the highest standards are maintained.

You have noted that there were "broken things" in your room. I trust that this was bought to the attention of the team and rectified to your satisfaction. If not I would be more than happy to discuss this further with you.

Best regards,

Daniel Lukritz

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Reviewed 11 July 2014

Unhelpful staff - one said he had been too busy to book us a table in restaurant ,restaurant chaos overpriced for standard of room was placed in a disabled access room as we couldn't access our room as the battery had run out in lock mechanism and it couldn't be fixed staff seemed clueless what to do

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 16 July 2014

Dear Sue L,

I am sorry to read of the issues you encountered in relation to your door lock. Unfortunately not all staff are trained in the processes required to repair the door locks. We will however look at increasing the skill set of key staff to ensure that they are able to perform some of the basic functions in relation to the door locks.

As we recommend making a dinner reservation during peak meal periods I am disappointed that the staff did not follow through with your request. I will follow this up further with my team.

Kind regards,
Daniel Lukritz

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Reviewed 10 July 2014

My wife and 3 kids stayed 3 nights last week. I would agree with much of the commentary above but we did select the venue with expectations appropriately set for an isolated resort like this one.
Its 'central' location makes it ideal for navigating all that Kakadu has to offer.
The rooms are clean and basic. The beds firm and you even get a choice of pillow which is a nice touch. The staff were friendly and obliging and totally out of their depth in the dining room during the dinner setting. Meals are basic, cafeteria standard, with steak and salad the safest and most dependable choice. We discovered the Kakadu Bakery (short stroll) and it is a must for breakfast and lunch selections. An IGA supermarket is also close for dairy/fresh fruit vege. important because the less time in the dining room the better. In summary, fit for purpose.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank themayor101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 17 July 2014

Dear themayor101,

Great to see that you found the location of the hotel fitting for your needs.

Along with the Steak that you have mentioned which is always a great choice, some of my favourites are the kangaroo and the Linguini with crocodile, prawns and scallops. The menu also offers an NT favourite of Barramundi which is also a very popluar choice.

I trust that you and your family were able to enjoy some of the highlights of the park.

Best regards,
Daniel Lukritz

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Reviewed 10 July 2014

Well what can I say here. Nearly all my reviews are positive! We drove hours to get there through the remote bush and checked in at 2.15pm but kitchen was closed at 2.00 and you cannot even get a sandwich. They said that you need to book for dinner, which we did for 07.00pm. Arriving at 07.00pm there was a long queue. After 20 minutes in the queue it became clear that the matre d, was welcoming guests, taking room service orders and then processing the payments for departing diners.
I have never seen anything like it! So at 7.20. We are advised there are no tables available. "Please go to the bar" where we and many others were totally forgotten. After another 25 minutes wait we complained to the matre d who found us a table. We then watched as at least another 6 couples stranded at the bar angrily complain to the matre d and likewise were found tables. To be honest, it was hilarious...seeing the "cycle of ineptitude" play out before our eyes. But then you remember that this is a famous Australian destination and a mercure hotel and they are embarrassing us.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank worldtravel69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel L, General Manager at Mercure Kakadu Crocodile Hotel, responded to this reviewResponded 16 July 2014

Dear worldtravel69,

I am disappointed to read of your restaurant experience.

I would really like to discuss this further with you. If you could please contact me directly at the hotel on 08 8979 9000 it would be greatly appreciated.

Kind regards,
Daniel Lukritz

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Additional Information about Mercure Kakadu Crocodile Hotel

Address: Gagudju Crocdile Hi 1 Flinders St, Kakadu National Park, Northern Territory 0886, Australia (Formerly Gagudju Crocodile Holiday Inn)
Region: Australia > Northern Territory > Top End > Kakadu National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kakadu National Park
Price Range: £49 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Kakadu Crocodile Hotel 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
From the marble foyer to the air-conditioned guest rooms, Mercure Kakadu Crocodile Hotel is a cool retreat in the midst of Kakadu National Park s wilderness. This uniquely shaped hotel, just 2 hours drive from Darwin, is the ideal base to explore Ubirr and Nourlangie rock art galleries and view the towering sandstone escarpment of Arnhem Land. The hotel offers 110 guest rooms making the shape of a crocodile which overlook's a central shaded courtyard and swimming pool. Award winning Escarpment Restaurant offers tastes of Kakadu with both buffet and a la carte options available. Mercure Kakadu Crocodile Hotel also has an Indigenous art gallery showcasing works from the Kakadu and Arnhem region. Guests have access to a 9-hole golf course, Olympic-size pool, and tennis courts at neighbouring Jabiru Township. ... more   less 
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Also Known As:
Gagudju Crocodile Holiday Hotel Kakadu National Park
Holiday Inn Gagudju Crocodile
Gagudju Crocodile Holiday Inn
Holiday Inn Kakadu National Park
Kakadu National Park Holiday Inn

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