We were extremely nervous several days before departing for our trip to this resort after reading all of the negative reviews here! We were pleasantly surprised upon arriving to Panama to be greeted at the airport where we were transported to the resort and quickly checked in. The lobby was funky, modern, clean and welcoming. My wife and I have fairly high standards when traveling, so while it didn't meet our criteria for a five star hotel, it was certainly a step up from four star hotels that we have stayed at in cuba. There is lots to do for families with children (3 water slides, table tennis, foozeball etc) as well as babysitting services. The buffet meals had lots of selection and were significantly better than other buffet's that we have been to at resorts. The staff were friendly, alcohol was re-stocked in rooms on a daily basis. Overall our experience was a great one! The ocean was beautiful to swim in (don't be fooled by the sections of black sand! It is not dirty, it's volcanic sand!).
The only critique that we had:
Booking a la carte meals was a pain. It seems that they have changed the system. Now you make your reservations between 7am and 10am. There are no line ups, but if you like to sleep in while on vacation like we do, it's unlikely that they will have any tables left if you arrive past 8:30am. They often close down 2 of the a la cart restaurants if the resort is not at full occupancy. That being said, after just finishing our second a la carte meal, you are not missing out on much if you just eat at the buffet the whole time!
Otherwise, the pools seemed clean (there are tiles falling off in the pools, hopefully a glitch they will fix), the resort is 2hrs from Panama City (and the airport) so plan on connecting with a tour company when you arrive if you are interested in tours of the canal, rainforest tours etc.
If you are looking for a "Trump Hotel" experience, this is not the resort for you. If you are looking for a relaxing getaway where you can enjoy a beautiful beach, some fun day trips and a disco tech at night, or a family getaway with lots of activities for the children, this is the vacation destination for you!
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