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“Confusion over booking system”

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Arrowtown Motel Apartments
Ranked #2 of 5 Hotels in Arrowtown
Certificate of Excellence
Dunedin, New Zealand
1 review
“Confusion over booking system”
Reviewed 25 March 2014

Stayed here with two nights with my elderly mother. Did not think much of the booking system - got rung a couple of days before to say the room we had booked a month earlier had been doubled booked then got a phone call to say I was supposed to be there the night before! Was not impressed. Fridge needed a defrost as it ran all night and froze stuff in the fridge! Our room had not been done up but was quite good.

  • Stayed March 2014, travelled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BevR1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 26 March 2014
Thanks for taking the time to write a review. Sorry you were inconvenienced to a point of annoyance. Sadly we can't undo wrongs but are trying our best to streamline the booking system. However mistakes do happen with 3rd party booking systems as there is a few minutes delay before we receive the booking into our system. It has happened before that 2 (or more) guests have booked the same room at the same time online and we have the job to rectify it. I'm still not 100% sure if this is what happened in your case but our sincere apologies anyway! The fridge has since been defrosted so apologies for that issue too. Hope you are willing to try us again in the future.
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156 reviews from our community

Traveller rating
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    4
    0
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Sydney, Australia
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2014

We stayed at the Arrowtown Motel Apartments for 3 nights, nice comfortable rooms, well fitted out with small kitchens. The management and staff were great and really helpful.
Arrowtown is about 20 Kms north of Queenstown, a charming little town, quiet and lots of good eating houses. Full marks from our group!

Room Tip: Book ahead, the secret will get out soon.
See more room tips
  • Stayed March 2014, travelled with friends
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Helpful?
Thank BobinKurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 26 March 2014
Many thanks for your review. Your time taken is much appreciated. Glad you were happy!!
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Florianopolis, SC
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 March 2014

Nice and quiet place, new and clean. Comfortable bed and good shower. The small kitchen has always you need to prepare a nice meal. Supermarket in nearby, so you can prepare your own breakfast. You'll also find a lot of restaurants and cafes in the neighborhood. Parking is available. The owners are very kind! I strongly recommend this Motel.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank CristinaFloripa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 6 March 2014
Many thanks for your positive review. Super kind words! Much appreciated!
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London, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2014

We stayed 2 nights in this renovated motel in February 2014. The new proprietors were very helpful & friendly. The rooms very comfortable & clean with excellent cooking facilities. For us the best motel on a 3 week tour of South Island.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank aVisitor2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 27 February 2014
You're so kind!!! Huge thanks for the review and for choosing to stay with us. We thoroughly enjoyed having you here and thrilled you were happy with what you got. Safe travels!
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Canberra ACT
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 24 February 2014

We stayed 4 nights in a renovated one bedroom apartment.
The apartment was tastefully decorated, clean ,large, comfortable bed, good kitchen and excellent continuous supply of hot water.
We self catered each night as we had been sightseeing every day and preferred to relax at the apartment.
Renovations to the remaining units will commence around April.
The owners, Colleen and Angela are delightful and most helpful. Colleen also booked us on the Fly/Ferry/Fly to Milford Sound. All tourist bookings can be made through the office.
Aggie who cleans the rooms is most obliging and friendly.
If self catering the best supermarket is New World near the airport, worth taking a detour to stock up.
Make sure you see Wanaka - magnificent, it is Queenstown without the hype.
We enjoyed the Gondola, walking around Arrowtown and the highlight was our scenic flight to Milford Sound- flying over the mountains.
Can recommend staying at Arrowtown Motel Apartments-Colleen and Angela have done a great job of bringing an old motel back to life.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Chooch54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 27 February 2014
Many thanks for your kind words and taking the time to write them. We so enjoyed having you here and it was a pleasure to arrange the Milford excursion for you - just glad the weather finally turned so you were able to go!!!! Please come again - guests like you make running a motel a pleasure!!!!
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Norwich, United Kingdom
1 review
Reviewed 21 February 2014

We stayed in this motel for 5 days, it was very comfortable, clean, spacious and well equipped. A lovely sunny terrace with table and chairs for outdoor dining, and the use of a BBQ if required. The owners were efficient and very obliging. It was a short walk from the historic village, a must see, also the cinema.
Queenstown only a few minutes drive away. I would thoroughly recommend it.

  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
Thank 746Fee68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 27 February 2014
Thank you kindly for writing a review! We really appreciate it. And so glad you enjoyed our quaint village too. Hope we see you again soon.
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Copenhagen, Denmark
Level 6 Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 February 2014

Stayed just one night at the beginning of February in one of the renovated rooms.
Very clean and spacious - and quiet at night.
Staff was also very helpfull - especially when I called the day after departure as I thought I may have forgotten my glasses in the room.

Would we stay here again if we come back to Arrowtown? Definately.

Stayed February 2014, travelled as a couple
Helpful?
Thank Hanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arrowtown M, Owner at Arrowtown Motel Apartments, responded to this review, 13 February 2014
Thanks for taking the time to write such a lovely review. Yes we love the renovated rooms too - and hopefully by winter all the rooms will be complete!!! Hope to see you soon. Regards Colleen
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Additional Information about Arrowtown Motel Apartments

Property: Arrowtown Motel Apartments
Address: 48 Adamson Drive, Arrowtown 9302, New Zealand (Formerly Golden View Motel)
Phone Number:
Region: New Zealand > South Island > Otago Region > Arrowtown
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Arrowtown
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Arrowtown Motel Apartments 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
We provide fresh, modern, clean, spacious accommodation in the heart of Arrowtown. With sunny motel units ranging from studios to 1, and 2 bedroom. Existing units have en-suite bathrooms, flat screen TVs, dining table and chairs, comfortable seating, kitchenettes with a 2 plate hob, microwave, electric frying pan, toaster and mini fridge and a patio area with outdoor table seating. We have recently completed extensions to the property and now offer 2 new studio deluxe units with tea/coffee making facilities but NO KITCHENS. We offer free unlimited wifi, free parking, and a communal laundry facility (charges apply). Situated in quiet surroundings and a short 10-15 minute walk to Arrowtown's village centre. We are a block away from a Four-Square convenience store which is also the pick up/drop off for the Connectabus to Queenstown and Frankton. ... more   less 
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