I truly enjoyed all the nature around this property. There were so many friendly ducks as well as the occasional rabbit hanging around. The room I had was a little cottage with a fireplace. It was super cozy. It was nice to have radiant heating throughout the floors in the main room and bathroom. There was a nice big tub as well. The biggest challenge I had was communicating with staff. There were bath salts in the room when I checked in that I used the first night. They weren't replaced the 2nd day so I went to the front desk and asked. Still they were not replaced so I called and they brought soap instead of salt, even though I explained it was for soaking in the tub both times. At one of my dinners, a waitress did not speak English well and was having trouble with my order, drink and food. A man had taken my initial order and then she showed up asking if I was ready to order, when she really meant to ask for my drink order. She walked away for some time before realizing the confusion. Also I asked if it was possible to get an entree as a main dish and was told yes, yet was still brought the entree (half size). I had the concierge book a trip to Milford Sound, but was a bit misled in the amount of time the trip would take (13hours!) and ended up getting ill on the long coach ride and due to high winds was not able to fly back to the property. I ended up taking a taxi back to the hotel as soon as I was close enough, although a 10 minute ride is $60. Also, I was not asked what I would like for lunch (only if I would like lunch) so was brought a generic pre-packaged meal versus the tastier fresh options I learned about once I received the confirmation. I visited the spa on the morning of check out because I could not get in the 3 pervious days. This was a bit frustrating as I've stayed at higher rated spas and have not had this much challenge. I was also surprised that using any of the facilities at the spa were extra charges. Any other time I've visited a spa and had a treatment booked using the sauna/steam room is complimentary. I find it tacky to nickel and dime clientele. When I arrived for my appointment and after not a single person had come in for a massage which makes me think they are understaffed. Also, it was very chilly in the spa, especially for ladies in various states of undress. I also dined at the cafe and Japanese restaurant. The service at the cafe was very slow, didn't make a difference if it was crowded or not and my main dish was brought out before my entree. The food at all the restaurants was tasty though. I think this property needs to work on listening better and being more customer service oriented. The staff is friendly, but not paying attention, skipping details, or asking questions if they do not understand requests is very frustrating. What I loved the most about the place are the beds. I asked the front desk about them, but never got a follow up either as I was curious about the brand. I had never slept more comfortably. Lastly, I asked for a late check out by on hour so I would have time to change and gather my belongings after my massage. It was granted, but someone had to call the room to remind me. If I asked for it, I don't need a reminder. I find that to be very rude. If I were in the room after check out time then that's another story. I'm having trouble uploading photos, but will try later.
- Official Description (provided by the hotel):
- Named New Zealand’s Top Hotel for three consecutive years at The TripAdvisor Travellers Choice Awards, as well as New Zealand and Oceania’s Leading Golf Hotel at the inaugural World Golf Awards in 2014, Millbrook Resort is the definition of five star luxury. Set across 500 acres of Central Otago countryside, with lush green fairways, rolling hills and gentle babbling streams, the resort offers a complete escape, just twenty minutes from ‘adventure capital’ Queenstown. The Resort encompasses a 175 room five star hotel, offering a variety of luxurious studios and suites, two bedroom villas, two, three and four bedroom cottages, and Fairway Homes, all designed to capture the history of the resort, the surrounding views of the golf course and mountains, and with complete privacy in mind. As co-hosts of the BMW New Zealand Open for 2014 and 2015, Millbrook Resort is celebrated for a bucket-list-inspiring 27 hole championship golf course, acclaimed restaurants, an award winning day spa, a comprehensive health and fitness centre, multiple conference venues and facilities, and a wide range of onsite activities which allow guests to stay and play for days without even leaving the resort. All in-house guests can enjoy complimentary Wi-Fi, preferential green fees, and access to our health and fitness centre. Just a two minute drive from historic Arrowtown, fifteen minutes from Queenstown International Airport, and twenty minutes from Queenstown, Millbrook also provides a free shuttle service to/from Arrowtown and Queenstown so guests can enjoy all that the area has to offer. Millbrook Resort sets the standard for romantic getaways, golfing holidays and relaxing retreats – with a round of golf, lunch at The Hole in One cafe, a signature massage, and an evening at the award winning Millhouse Restaurant or Japanese inspired Kobe Cuisine, just one of the many ways to spend a day at Millbrook Resort. ... more less
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- Also Known As:
- Millbrook Hotel Arrowtown
- Millbrook Resort Arrowtown