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“Superior” 5 of 5 bubbles
Review of Millbrook Resort

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Millbrook Resort
Ranked #1 of 5 Hotels in Arrowtown
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
316 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Superior”
5 of 5 bubbles Reviewed 6 March 2014

Stayed here 4 nights. Very impressed by the golfcourse grounds, very spacious rooms and exceptional service level. Also dined twice in the resort Millhouse restaurant and food as well as service of high level. However most impressed by service level of all staff members from reception over housekeeping and restaurants.
Great breakfast, great Spa. Perfect.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 10 March 2014
Dear Karel,

Thank for your sharing your Millbrook experience. I was very pleased to hear you enjoyed our spacious grounds, Restaurants and Spa. But most impressed to hear that it was the service level you received throughout the resort that stood out. We have shared your review with our team, who are very grateful for your positive feedback. We hope we can welcome you back for more of the same in the near future.

Best regards,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Gisborne, New Zealand
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 28 February 2014

A wonderful luxurious resort in a picture perfect setting. Look out over the Remarkables a beautiful range of mountains,play a round of golf on one of the greatest golf courses in the world,or call in to the spa. Staff can't do enough for you.

Room Tip: Ask for a room with a view.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SuzyRNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 10 March 2014
Dear Suzy,

Thank you for taking the time to share your Millbrook experience. We are grateful for the recommendation to others with regards to the quality of our accommodation, Golf Course(s) and Spa. I do hope we can welcome you back in future to enjoy more of what Millbrook has to offer.

Kind regards,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 27 February 2014

Checking into our room I found the 2 upholstered lounge chairs so dirty and disgusting that we would not sit in them so we used the blankets to cover them. Then I signed onto the "free" internet only to find out that it free only for 30 minutes. I used 9 minutes in the morning then tried to sign on again at night only to find out that one must use all of the 30 minutes at one time. When I complained about not getting the full 30 minutes the answer was free internet in the lobby. So here I am using their computer. They charge $20 for 4 GB which is good only for one
day. After paying a lot of money for a room I hate to be robbed for a few extra dollars. I would rather pay more for the room than be nickeled and dimed. It's a cheap way to operate.
The lobby has free internet, but you have to use their computer. That is if you want to sit in a fake leather chair that is torn with stuffing falling out.
A 5 Star hotel would not have worn and dirty chairs in the rooms or a torn chair in the lobby.
Many places have free internet so asking me to pay $20 for4GB good only for one day I find insulting after what the room cost.

  • Stayed February 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank gedavky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 28 February 2014
Dear Guest,

Thank you for sharing your Millbrook experience. I was disappointed to read that your room was not cleaned to standard. As one of New Zealand's leading five star resorts, obviously this falls well below our normal high standards. I have shared your review with our team and we are taking steps to ensure our high standards are maintained for future.

With regards to your comments regarding our Internet service, we have recently chosen to invest heavily in fiber optic infrastructure throughout the resort to ensure we are providing a world class high speed service. We have also changed our provider and are currently reviewing our pricing plans, to help improve our service for future. Your comments and suggestions (which I have shared with the management team) regarding this service will be very helpful for our future decisions as to whether this cost is absorbed into the room rate or whether it is kept as an additional charge.

Thank you for bringing to our attention a damaged chair in foyer. This has since been replaced.

We appreciate and value all feedback and I would welcome the opportunity to discuss your stay further. Please feel free to contact me directly at martin.hamilton@millbrook.co.nz.

Sincerely,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Canterbury NZ
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 February 2014 via mobile

Dear Jennifer, we were a Kiwi problem booking, chopping and changing our minds. You were so helpful and patient. Locals are the worst!!
Thank you working out the best deal and the rooms.

We cannot wait to enjoy another stay at Millbrook Resort and our game of golf

Stayed March 2013
Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 27 February 2014
Dear Sandra,

Thank you for sharing your Millbrook experience. I was very pleased to hear that Jennifer from our Reservations team was able to ensure you enjoyed a package and room that was best suited to your needs. She is very appreciative of your feedback and I'm sure she will be happy to ensure you are looked after again for your future visits. We look forward to seeing you on the resort again soon.

Kind regards,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 February 2014 via mobile

We have just returned from spending two weeks at Millbrook and found it as wonderful as ever, this was our 11th visit. The amenities, food etc all reasonably priced and the new Japanese restaurant is exceptional. The course was in good condition leading up to the New Zealand open. All the staff are helpful and cheerful .

Stayed February 2014
Helpful?
Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 27 February 2014
Dear Robyn,

Thank you for sharing your Millbrook experience. It is always nice to hear from regular guests such as yourselves. Great to read that you again enjoyed everything that Millbrook has to offer, including our new Japanese restaurant, Kobe Cuisine. It was also nice to know that you were able to enjoy the Golf course in tournament condition, just prior to the NZ Open. Thank you for your support and we look forward to welcoming back again soon.

Kind regards,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

We choose to stay at Millbrook Resort each year to attend the Gibbston Valley Winery concert. We were upgraded to 5 Malaghans Way again which was a wonderful surprise! This home is extremely comfortable and spacious. Looking out over the fairway watching the golfers & the view of the Remarkables makes you not want to leave. Thank you again Millbrook for this special place in our beautiful country.

Room Tip: All accommodation is great.
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GeeBee18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 20 February 2014
Dear Guest,

Thank you for sharing your Millbrook experience. It was very pleasing to read that you enjoyed an upgrade into one of our beautiful fairway homes. I trust you enjoyed the concert also. Nice to read that Millbrook is a special place for you and we look forward to welcoming you back to enjoy more of our unique resort in future.

Kind regards,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunedin, New Zealand
1 review
5 of 5 bubbles Reviewed 16 February 2014

My partner and I stayed one night recently in a Villa room, from checking in at Reception to when we checked we were treated with such respect and friendliness that it made us feel very relaxed and welcome. The staff at Millbrook Resort went above and beyond to ensure all our needs were catered to. Our room was spacious and tranquil and the food in the Millhouse Restaurant was beautiful. This stay was incorporated in my plan to propose to my partner, staff at the hotel went out of their way to make this a special day for us. Of note Concierge Dale BOWDEN went over and beyond to ensure that everything ran to time, was prepared to fine detail and was kept secret from my partner. Dale was able to organise the use of a golf cart, a picnic hamper with whatever I desired, picnic blankets and went out of his way to locate a special place for a romantic picnic, he also liaised with the helicopter company I had hired to organise the landing at Millbrook and tidied up after we left the picnic area for our flight. With his assistance Dale made this day less stressful for me leaving me with the finer details to organise. Again a special thanks to Dale BOWDEN who also worked beyond the hours of his shift to ensure the event went to plan. I recommend the Millbrook Resort to anybody who wants a luxurious relaxing Hotel where all your needs will be catered to. I'm looking forward to returning to the Hotel in the near future.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank johnboy_jb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillbrookResort, Hotel Manager at Millbrook Resort, responded to this review, 20 February 2014
Dear John,

Thank you for sharing your recent Millbrook experience and congratulations on your recent engagement. I was very pleased to read that Dale (from our concierge team) went above and beyond to ensure your proposal was one to remember and that everything went off without a hitch. Our service goals are to help create personal and memorable Millbrook experiences for all our guests and it appears Dale has certainly succeeded in this case. Nice to know that Millbrook will always be a special place for you and your future wife and we look forward to welcoming you back to the resort in future.

Best regards,

Martin Hamilton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millbrook Resort

Property: Millbrook Resort
Address: Malaghans Road, Arrowtown 9371, New Zealand
Phone Number:
Region: New Zealand > South Island > Otago Region > Arrowtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Arrowtown
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Millbrook Resort 5*
Number of rooms: 170
Official Description (provided by the hotel):
Named New Zealand’s Top Hotel for three consecutive years at The TripAdvisor Travellers Choice Awards, as well as New Zealand and Oceania’s Leading Golf Hotel at the inaugural World Golf Awards in 2014, Millbrook Resort is the definition of five star luxury. Set across 500 acres of Central Otago countryside, with lush green fairways, rolling hills and gentle babbling streams, the resort offers a complete escape, just twenty minutes from ‘adventure capital’ Queenstown. The Resort encompasses a 175 room five star hotel, offering a variety of luxurious studios and suites, two bedroom villas, two, three and four bedroom cottages, and Fairway Homes, all designed to capture the history of the resort, the surrounding views of the golf course and mountains, and with complete privacy in mind. As co-hosts of the BMW New Zealand Open for 2014 and 2015, Millbrook Resort is celebrated for a bucket-list-inspiring 27 hole championship golf course, acclaimed restaurants, an award winning day spa, a comprehensive health and fitness centre, multiple conference venues and facilities, and a wide range of onsite activities which allow guests to stay and play for days without even leaving the resort. All in-house guests can enjoy complimentary Wi-Fi, preferential green fees, and access to our health and fitness centre. Just a two minute drive from historic Arrowtown, fifteen minutes from Queenstown International Airport, and twenty minutes from Queenstown, Millbrook also provides a free shuttle service to/from Arrowtown and Queenstown so guests can enjoy all that the area has to offer. Millbrook Resort sets the standard for romantic getaways, golfing holidays and relaxing retreats – with a round of golf, lunch at The Hole in One cafe, a signature massage, and an evening at the award winning Millhouse Restaurant or Japanese inspired Kobe Cuisine, just one of the many ways to spend a day at Millbrook Resort. ... more   less 
Reservation Options:
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Also Known As:
Millbrook Hotel Arrowtown
Millbrook Resort Arrowtown

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