i booked 2 rooms for a weekend 5 months ago the booking was confirmed by email, arrived there to be told that they were fully booked and no rooms for us. They offered to put us up in a older motel they owned, which was luckly as there wasn't any other accommodation left in arrowtown as it was concert weekend. we were disappointed that they had mucked the booking up, what would have happened if they didn't have another motel to put us in???
On the plus side they did give us a $100. meal voucher as an apology. I can not review the rooms as we didn't get to stay in the hotel.More