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“after a shaky start, customer service prevails”
Review of New Orleans Hotel

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New Orleans Hotel
Ranked #5 of 5 Hotels in Arrowtown
Seattle, Washington
Level Contributor
91 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“after a shaky start, customer service prevails”
Reviewed 3 December 2012

our one night stay at the new orleans hotel in arrowtown started off very shakily but ended well.

we had booked one room (double room) the night before on booking.com. we got the confirmation email from booking.com and felt good that we had found a nice sounding place in arrowtown. however, when we showed up the next day, they had no record of our booking. there was only one staff member present (i believe she is also the bartender) and she said that the person usually in charge of the rooms (hotel manager) was away in queenstown for a couple of hours. she also mentioned that all of the double rooms in the hotel were previously booked by other people, but said that larger, more expensive rooms were still available. i pointed out that i had received a confirmation from booking.com and that as a customer, i didn't think it was my fault if the hotel and booking.com did not communicate well. i asked her to put us in one of those larger rooms but she was unable to help us any further. we then spent a couple of hours wandering through the town while waiting for the hotel manager to return from queenstown. during this time, we were conflicted about whether we should be looking for another room at another hotel, or whether the new orleans hotel manager would be able to help us when she got back....

once the manager returned, we were told that they would put us in one of their larger rooms for no additional fee. i thought this was the proper course of action. the room had both a queen bed and a twin bed, and was very comfortable. fast wifi was greatly appreciated.

the next day i was able to speak with the hotel manager, who assured me that they were going to take steps to prevent this type of problem in the future. i mentioned to her that it was an uncomfortable wait of 2 hours for a decision to be made about what to do, and she stated that she would work with staff so that they will have the authority to make decisions about assigning rooms, rather than she be the only one who can do this. i thought it was great that they acknowledged the issue, settled it by putting us in a bigger room for no additional fee, and say that they will work to prevent future problems.

Stayed November 2012, travelled as a couple
Helpful?
1 Thank lisach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2012

We initially found New orleans hotel by chance and what a great find she was. we have been back twice now and will go back again, The rooms are great and excellent value, the food is awesome esp bacon & eggs for breakfast, there are 3 fires burning all the time during winter, 2 inside and 1 outside, Peter and his staff are so friendly and welcomming I didnt want to leave..
Arrowtown is definately THE place to stay when in Queenstown area for skiing provided you have a car..

Room Tip: Take a room on the river side with view..
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ewans350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mission Beach
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 April 2012

We stayed here and used it as a base to explore the area ( we had a car)
It cost us $99 per night fora large room, modern interior and a HUGE tv!
Free wifi kept my boring partner amused, while we sat in the bar and drank some lovely wine
There were really friendly staff and local people, it was Easter and really busy.
The bed was comfy and warm and our room had opening windows.
Arrowtown is a cool wee town and this place was perfect for us.
You get what you pay for, $99 is a very fair price.
We will stay again, cheaper and less crazy than Queenstown.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank missionkirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 April 2012

Enjoyed our stay. Just a bit noisy at night when people were walking past our room many times in the wee small hours.

But very nice room and a great place to stay.

Room Tip: The upstairs rooms are probably the best.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toddhunting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new zealand
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2012

we stayed for a weekend never again and i did ask about the noise we were told its ok,well that was far from the truth we had room right by the stairs,up the back side right by the pub balconey the noise was terrible as place was packed we didnt get to sleep for hours,when i bought it to attention off the person i paid they didnt seam to care at all even though its a prime spot and place to stay i perfer to be never there again i think the price is to dare for what you put up with the rooms are fine just way to noisey would only use if i was desperate again it may be ok when the pub its self is not busy perhaps date was feb 2011

Room Tip: dont stay close to pub side
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  • Stayed April 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyafair8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Arrowtown hotels

Akaroa, New Zealand
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 February 2012

i booked 2 rooms for a weekend 5 months ago the booking was confirmed by email, arrived there to be told that they were fully booked and no rooms for us. They offered to put us up in a older motel they owned, which was luckly as there wasn't any other accommodation left in arrowtown as it was concert weekend. we were disappointed that they had mucked the booking up, what would have happened if they didn't have another motel to put us in???
On the plus side they did give us a $100. meal voucher as an apology. I can not review the rooms as we didn't get to stay in the hotel.

  • Stayed February 2012, travelled as a couple
    • Location
Helpful?
Thank laurice b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2012

Woken at 12:49am by fire alarm. No management on site, very cold outside, 45 minutes later fire brigade gains access and disables the alarm. Wake at 8am to find there's no hot water. Manager did not seem too worried.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Orleans Hotel

Property: New Orleans Hotel
Address: 27 Buckingham Street, Arrowtown 9302, New Zealand
Region: New Zealand > South Island > Otago Region > Arrowtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Arrowtown
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — New Orleans Hotel 3.5*
Number of rooms: 8
Official Description (provided by the hotel):
Located in beautiful Arrowtown on famous Buckingham Street, The New Orleans (New O, as the locals call it) is one of the last historical running hotels in New Zealand. We pride ourselves on providing simple, honest old fashioned hospitality. The hotel has 9 well appointed rooms all featuring free wifi, new furniture, bedding and decor (updated 2012). Our award winning Bistro and Bar featuring local seafood, extensive wine list, NZ Craft Beer and much, much more is open 7 days from 8am. Recently we have extended our premises to Include Little Micky Finns, Arrowtown's very own Irish and Gourmet Pizza Bar. Featuring genuine Emerald Isle Memorabilia and boasting the best Whiskey collection in town. Book now. ... more   less 
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