our one night stay at the new orleans hotel in arrowtown started off very shakily but ended well.
we had booked one room (double room) the night before on booking.com. we got the confirmation email from booking.com and felt good that we had found a nice sounding place in arrowtown. however, when we showed up the next day, they had no record of our booking. there was only one staff member present (i believe she is also the bartender) and she said that the person usually in charge of the rooms (hotel manager) was away in queenstown for a couple of hours. she also mentioned that all of the double rooms in the hotel were previously booked by other people, but said that larger, more expensive rooms were still available. i pointed out that i had received a confirmation from booking.com and that as a customer, i didn't think it was my fault if the hotel and booking.com did not communicate well. i asked her to put us in one of those larger rooms but she was unable to help us any further. we then spent a couple of hours wandering through the town while waiting for the hotel manager to return from queenstown. during this time, we were conflicted about whether we should be looking for another room at another hotel, or whether the new orleans hotel manager would be able to help us when she got back....
once the manager returned, we were told that they would put us in one of their larger rooms for no additional fee. i thought this was the proper course of action. the room had both a queen bed and a twin bed, and was very comfortable. fast wifi was greatly appreciated.
the next day i was able to speak with the hotel manager, who assured me that they were going to take steps to prevent this type of problem in the future. i mentioned to her that it was an uncomfortable wait of 2 hours for a decision to be made about what to do, and she stated that she would work with staff so that they will have the authority to make decisions about assigning rooms, rather than she be the only one who can do this. i thought it was great that they acknowledged the issue, settled it by putting us in a bigger room for no additional fee, and say that they will work to prevent future problems.
- Official Description (provided by the hotel):
- Located in beautiful Arrowtown on famous Buckingham Street, The New Orleans (New O, as the locals call it) is one of the last historical running hotels in New Zealand. We pride ourselves on providing simple, honest old fashioned hospitality. The hotel has 9 well appointed rooms all featuring free wifi, new furniture, bedding and decor (updated 2012). Our award winning Bistro and Bar featuring local seafood, extensive wine list, NZ Craft Beer and much, much more is open 7 days from 8am. Recently we have extended our premises to Include Little Micky Finns, Arrowtown's very own Irish and Gourmet Pizza Bar. Featuring genuine Emerald Isle Memorabilia and boasting the best Whiskey collection in town. Book now. ... more less
- Reservation Options:
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