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Coolum Beach Getaway Resort
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Reviews (57)
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All reviewstwo week staybasketball courtfriendly chatamazing place to stayplenty of street parkinglock up garagethe main roadsunshine coasta great family holidayfive minute walkwithin walking distancehot spathe managersbottle shopself cateringcafes and restaurantsapartment was clean
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48 - 53 of 57 reviews
Reviewed 9 May 2011

Murray & Carmel were both so pleasant to arrive to after a long trip, smiles on their face and nothing was a bother.

As owners of an apartment in a Resort we appreciate the hard work you have each day and to still be smiling at the end of it was commendable.

Thanks again for making our stay at Coolum Beach so enjoyable. We'll be back!

  • Stayed: April 2011, travelled with family
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1  Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2011

We had a very relaxed and enjoyable stay at the Getaway Resort. Both Murray & Carmel were very friendly, easy going and as welcoming as your own parents. There were most helpful and obliging in every way. The appartment was first class, I would highly recommend this resort to anyone.

  • Stayed: April 2011
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Thank jmcsevney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
getawayresort, Manager at Coolum Beach Getaway Resort, responded to this reviewResponded 5 May 2011

Thank you for your lovely comments. Great to hear that you enjoyed you stay with us. We look forward to having you stay with us again when you visit the Sunshine Coast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2011

When we arrived, there was no one at reception. We called the number on our booking and also the number at the reception and there was no answer. We had to wait for about an hour before we could check-in.
While the owner seemed quite friendly, he seemed more interested in hanging out with some of the other guests that were there (probably regulars).
I guess the most disappointing thing was the room, for the price that we paid. It was a 3 bedroom apartment, but the living area was very small and not very comfortable. There was only one 2-seater couch and two 1-seaters, and they weren't exactly comfortable/relaxing.
The bathrooms/kitchen were actually not very clean when we got there. With dust/dirt in the corners and the tiled floor was sticky so I had to mop the floor. The toilet seats were broken and one of the major problems I had, was that the smoke/fire alarm had actually been disconnected. When we mentioned this to the owner, he said that the systems were currently being upgraded and did not really apologise. I think it was actually illegal for them to let us stay in a room without a smoke alarm.
The washing machine did not work very well as it got stuck all of the time in the middle of the cycle.
Another major issue we had was with the dvd rentals they offered. We went to borrow dvds and they were actually pirated/bootleg dvd copies. Ummm... I think that is illegal, not to mention terrible quality.
Also, although the booking said free broadband, it was only a 300MB limit.
As it was raining almost the whole time, there really wasn't a lot to do, so not really being able to relax in our room was kind of annoying. The spa is an outdoor spa and has been modified so that it is actually quite unpleasant when you turned the bubbles on. Although the pool said heated, it was actually quite cold, especially considering the weather. There was also only 1 bbq area, so if that was taken, you were confined to your room or a very long walk or drive to a park with those facilities. The balcony was very tiny and did not have any shelter. The other problem with the bbq/pool area was that the owner was often there smoking. This was very unpleasant for those of us trying to enjoy the pool.
It's actually quite a distance to get to the swimming area on the beach, and just to get to the beach, you do have to walk across a busy road and then through the bush.

Anyway, I guess our holiday was affected by the rain, but it was made even worse by disappointing accommodation. We didn't really feel disappointed when we had to leave a day early. It was kind of nice to go home.

  • Stayed: January 2011, travelled with family
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3  Thank kdsauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
getawayresort, Manager at Coolum Beach Getaway Resort, responded to this reviewResponded 8 April 2011

We were disappointed to read your comments, as this is our first negative review in 2½ years of being the Management Rights Managers at Coolum Beach Getaway Resort. We pride ourselves in providing clean units and friendly service to our guests. We have a high percentage of return guests, who we do make a point of spending time with, and the feedback we have received to date has been overwhelmingly positive.

Check in time is from 2:00pm unless prior arrangement for an early check in has been requested and confirmed.

As there is not any record of the complaints you have made being mentioned during your stay or when checking out, it is impossible to address this review satisfactorily. It is unfortunate that the weather this summer has seen excessive rain, making it difficult for guests to enjoy the beautiful areas Coolum Beach and the Sunshine Coast offer. However, we would be happy for you to contact us to discuss your review more personally.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2010

We loved our stay at the getaway report apartments, and this is despite the fact that the toilet and washing mashine were leaking and that they only managed to get the spa fixed at the end of our 5 day stay here. Murray was so helpful in getting our problems fixed that I can't bring myself to not recommending this place because of him. Sure they may need to replace a few things that are starting to show its age but we just loved the location, within walking distance to the beach and shops. Plus, as there weren't many guests staying over during that time we had the bbq are basketball courts to ourselves during the day. Loved it

  • Stayed: July 2010, travelled as a couple
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Thank girl_jedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2010

We booked several rooms here as my daughter got married at Coolum so had extended family staying as well. Carmel and Murray are wonderful managers. Nothing was too much for them to do and their friendliness was just a breath of fresh air. We hired 11 out of 14 units and did not have one complaint only compliments from all who stayed. Rooms are beautiful and clean, wonderful communal area to mix, swim, bbq. Just a lovely place to holiday. We WILL be back.

  • Stayed: September 2010
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Thank moretimeforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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