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“Excellent Family Holiday”

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Coolum at the Beach
Ranked #3 of 4 Hotels in Coolum Beach
Certificate of Excellence
Auckland Region, New Zealand
Level 4 Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent Family Holiday”
Reviewed 5 February 2014

We stayed in a four bedroom villa. It was expensive but I guess you get what you pay for. We slept well, our villa was quiet and well equipped. The hotel is excellent, with 4 swimming pools – something for the whole family. The main pool has a kiosk and the hotel supplies a few floating toys which is a really nice thing to offer to the guests. The location is excellent. Two minutes walk away is a Coles Supermarket, and 5-10 minutes walk away is the centre of the small town of Coolum with all the things that families need like ice creams, pizza and fish and chips. Coolum Beach is great. Enough people so you don't feel isolated, but not too crowded. Overall Coolum town and the Coolum at the Beach hotel are so good you could just stay here for your whole holiday and have a lovely time.

  • Stayed January 2014, travelled with family
    • Value
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    • Service
Helpful?
Thank Stjerne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 12 February 2014
Hello Stjerne1 and thank you for your glowing review. As a person who loves their own family holidays, it brought me great joy to read your fabulous feedback about your stay with us. You are right about our 4 bedroom villa - it is a fabulous place for a family holiday. I 'm also glad you enjoyed the facilities offered by the resort and our convenient location. We hope to see you back again one day here in sunny, laidback Coolum!

Warm regards
Michelle Richardson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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English first
lancashire
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

Went to coolum at the beach for 2nights just after new year the room was very well kitted out & very clean all mod comes the pool was clean shops&resturants close by.The beach across the road was long and sandy overall a very relaxing couple of days would recommend.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank teebigboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 10 January 2014
Hello teebigboy. Thank you for your kind comments about our resort. I'm really glad to hear you enjoyed your stay with us earlier this month. As you say, our location is so convenient to the glorious stretch of sand on Coolum Beach, the shops and restaurants and our apartments really do offer everything you need whilst on holiday. We hope to see you again here in Oz one day!
Warm regards
Michelle Richardson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 January 2014 via mobile

We stayed here recently and were very impressed. Our unit was at the lap pool end of the building, so nice and quiet despite being a busy time of year. Our only complaint was receptionist Michelle was quite rude at check-in, but was also rude to group checking-in in front of us so we didn't take it personally. Gym could also use a clean but otherwise a lovely stay.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fussy_Foodie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 10 January 2014
Hello Fussy_Foodie88. While this is not the kind of review I enjoy, your feedback is still appreciated. We do pride ourselves on providing a high level of service to our guests. On this occasion, I apologise for the fact that my service level did not meet your expectation. Glad to hear you enjoyed all other aspects of the resort, however.
Warm regards
Michelle Richardson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2013

Have just returned after 7 nights in a one bedroom unit (Unit No 116) on the 2nd floor. Very clean and comfortable unit, our unit overlooked the lap pool so we where away from the main pool so it was very quite. Grounds and pool where always clean and tidy, close to Coles, secure undercover parking. We are already planning on a return visit.

Room Tip: Units overlooking lap pool, very quite as most family's with small children tend to use main poo...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 10 January 2014
Hello Tricia R. Thank you for taking the time to share your holiday experience. I am so pleased to hear how happy you were with the apartment, the location and the amenities of our resort. All these factors combined help to provide our guests with a full holiday experience. Our one bedroom apartments are very spacious and ideal for a short or long holiday - especially perfect for a couple. We look forward to welcoming you back to Coolum at the Beach again soon.
Warm regards
Michelle Richardson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcliffe, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 December 2013

My family and I (mostly teenagers) stayed for a week, rooms were amazing, beds comfortable, great size, pools and surrounds were well kept and very tidy.

However as having mostly teenagers internet, phone connection etc is important. Internet connection in rooms is via cable only No wifi. WIFI is available at cost near reception only. Internet with third party very expensive. Does not advertise this fact well. In addition to poor internet, phone reception in our room was very very poor. As i was working for a couple of days during our stay i spent a lot of time outside on the pavement taking phone calls which was very frustrating. Foxtel austar was also advertised but not available in our room.

I would come again if staying in touch with others is not important as everything else was amazing.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 10 January 2014
Hello Kay H. Thank you for your valued feedback on your recent stay with us. I too have teenagers and understand the importance of free wifi and believe me we are working on this right now as a priority for 2014. We do have free wifi codes for guests - mainly available around the main pool. Sorry if you were not made aware of this. I gather you may have had an apartment on the ground floor - which can experience problems with phone reception at times. With regards to the Foxtel, this service is available in all apartments so should have been available in yours? I'm not sure what the problem was there. Glad to hear you enjoyed everything else and we will be sure to spread the word when our new wifi service is up and running.
Warm regards
Michelle Richardson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 November 2013

Excellent location with good amenities (including secure underground parking) and close to everything one would need in Coolum. We booked by phone for two weeks in a one-bedroom unit with a request for the top floor (of the 3 levels) and on arrival were disappointed to be on the middle floor. Apparently there was "no record of the request to be on the top floor" despite agreed availability at time of booking. Shame. Reminder to self to get it in writing next time! The resort was unable to accommodate our request once we arrived due to occupancy levels. Never mind, good size unit in reasonable condition and cleanliness. However, the unit we got was right above the main pool which was constantly in use from the 7am - 9.00pm permitted times, often by very noisy children or youths (we are certainly not against kids having fun but screaming, shouting and leaping into the pool was, we thought, not permitted given the reminders on a plaque in the lift. Despite the pool being right by reception, no effort was made to calm things down). A couple of times it was used later than this by people who obviously were oblivious of the opening times. Added to this was the fact that the unit below was a live-in unit and the occupier appeared to be a chain smoker, invariably on his patio (ground level). It was impossible to keep our balcony door open (let alone sit on the balcony) for most of our stay without the smoke rising from the patio below and into our room - not pleasant if you are a non-smoker! Just our luck, I guess, but it marred the stay nevertheless. Finally, the unit being very close to the reception area meant every day or two (or so it seemed) we were deafened by the local garbage trucks emptying the complex's large commercial sized bins placed out in the street. The unit's window(s) closest to Margaret St needed to be closed to reduce this noise due in part to the noise seemingly being amplified by the external access corridors on this side of the building (needed at least some open window ventilation due to incursion of cigarette smoke from unit below).
All in all, this could have been a good two weeks, however... We have been promised a unit at the opposite end of the complex should we return. We will see.

Room Tip: Chose rooms at the opposite end to David Low Way if you want a quiet stay. Also, lower rooms are dar...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Howiesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 19 November 2013
Hello Howiesue. Thank you for your feedback about your recent stay with us. It certainly is a shame that there appeared to be a misunderstanding about your request for a top floor apartment. Generally we do try our hardest to meet our guests' requests, which as you can imagine are numerous. However there are occasions where requests cannot be met or are accidentally overlooked. We certainly apologise if, on this occasion, being on the middle floor spoilt your holiday.

With regards to the smoking, as we discussed during your stay, people are still allowed to smoke on balconies and in courtyards. This is certainly outside the realms of our control and has not been brought to our attention as a problem in the apartment you stayed in by previous guests.

As you will see from previous reviews, many guests like to overlook a pool. As we do appeal to families as well as couples like yourself, the main pool can get noisy with children enjoying themselves. We do monitor noise but very rarely do we find it necessary to ask someone to quieten down. I'm not sure about people swimming outside pool hours, however we do have regular security patrols at night. Obviously garbage trucks are outside our control.

As discussed, if you would like to return again we will offer you an apartment at the lap pool end of the complex (subject to availability) - which is not as heavily utilised as the main pool. This is my commitment to you - in writing!

Warm regards
Michelle Richardson
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Christchurch, New Zealand
Level 6 Contributor
734 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
Reviewed 15 November 2013

Great location, large rooms with all amenities, free secure, undercover parking and excellent value for money. Several nice pools and close to the beach. Perfect for families or a couples' getaway. I will be back

Room Tip: Ask for a room nearer the big pool.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michelle r, Manager at Coolum at the Beach, responded to this review, 19 November 2013
Hello David. Thank you for taking the time to share your great holiday experience with the Trip Advisor community. I am so pleased to hear you enjoyed your recent stay with us and enjoyed the location, accommodation and resort amenities. The choice of pools and the undercover parking certainly are a bonus. We would love to see you back here again!
Warm regards
Michelle Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Coolum at the Beach

Property: Coolum at the Beach
Address: Corner Margaret Street and David Low Way, Coolum Beach, Queensland 4573, Australia
Phone Number:
Region: Australia > Queensland > Sunshine Coast > Coolum Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Coolum Beach
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Coolum at the Beach 4.5*
Number of rooms: 55
Official Description (provided by the hotel):
Coolum at the Beach is Coolum's newest beachside resort. Offering spacious, modern, fully self-contained 1,2 and 3 bedroom apartments and luxurious 3 and 4 bedroom villas with rooftop terrace and spa, Coolum at the Beach is a great choice for couples, families and groups. All apartments are fully air-conditioned and feature a balcony overlooking a pool or lush tropical gardens. The resort offers 4 pools (2 heated) including main resort pool, fabulous kids wading pool, 20m lap pool and plunge pool - plus a gymnasium - all set within lush tropical gardens. Located directly across the road from gorgeous Coolum Beach and the Coles supermarket complex - Coolum at the Beach is perfectly located for your next holiday. ... more   less 
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Also Known As:
Coolum @ The Beach Hotel Coolum Beach
q Hotel Coolum Beach

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