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“Paradise!!!” 5 of 5 bubbles
Review of Hotel Jashita

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Hotel Jashita
Ranked #1 of 2 Hotels in Soliman Bay
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Paradise!!!”
5 of 5 bubbles Reviewed 13 February 2012

My husbane and I stayed here for four nights on our honeymoon. We could not have been more impressed, our only wish is that we could have stayed longer!!! We stayed in a superior deluxe suite which faced the ocean. The pictures on the website do not do this place justice, it's amazing!!
The restaurant is Italian/Mexican and we ate here pretty much three meals a day for our entire stay as we were so impressed and we found it to be pretty reasonably priced. My husband even ate fresh lobster that the owner Tomassu had caught while out fishing that day!
You can do free snorkelling and kayaking straight off the beach and it is just so nice to sunbake on the lounges and hammocks all day. It really is a beautiful boutique resort.
We couldn't recommend this place more highly, we will definitely be back!!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melbsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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647 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Paris, France
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 7 February 2012

We choosed Jashita to get some rest after a 2 weeks trip in Yucatan, deciding to pay way much that an other very nice hotel we went too (Piedra Escondida in Tulum) which was a bad choice... We are really surprised by reviews where people compare Jashita to a real jem, it is a nice hotel but overpriced and not as quiet as it is supposed to be.

+ The hotel setting is very nice in this nice bay, good place to snorkel directly in front of the hotel, good food even if much more expensive than in the center of Tulum.
Neither - or + but just good to know, You definitely need to rent a car if you want to have activities outside the hotel.

- - we got a room on the 1st floor, directly on top of the kitchen and the restaurant, knowing we asked for a quiet room when we booked, knowing that we stayed 5 consecutive nights nobody found a way to change our room even if we offered to pay for an upgrade. They told us the hotel was full which clearly was the case, but other guests left during our stay and they didnot offer us the possibilities to change room (probably easier to keep the same annoyed guest in this room instead of sharing it with multiple guests...)

- we have been surbooked and had to go for 1 night to an other hotel, as nice as it was we were disapointed to be surbooked knowing we booked like 3 months in advance... at the end, was a very nice idea to be 1 night in the Esencia which is a VERY nice hotel

To summarize, not a good deal, way overpriced compared for example to Piedra Escondida in Tulum on a very nice white sand beach, bit less luxury but very good food, very nice people and almost 3 times less expensive for the same period...

  • Stayed January 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Fred1503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snapper69, General Manager at Hotel Jashita, responded to this review, 18 February 2012
Dear Fred 1503, what a shame.
I am very sorry Jashita was not up to your expectation.
You are very correct, unfortunately due to an internet black out we were not able for a whole day to access on the booking system. But as you were informed by me a few weeks in advance on the phone we did of course provide immediately to find you an accommodation in a higher level hotel at no extra cost for you on the night we were fully booked. I apologize again for the inconvenience.
Regarding the fact that we are overpriced I just wish to remind you that most hotels on Tulum beaches are very ” essential ” and simple like Piedra Escondida(which I personally like very much and consider it one of the best) and are not really comparable, they do not have any electricity and are run with generators(noise??) which means no A/C, it might not be a plus for all but believe me that when it gets hot here(most of the year) having A/C makes a huge difference. They don’t have flat screen tv(needs electricity), mini bar(needs electricity), plunge pool on the terrace and never mind all other differences,not to mention the road that runs only a few steps away from all hotels bedrooms which for sure makes a constant and annoying noise. I am truly sorry that unlike the majority of our guests you did not enjoy your stay at Jashita, but of course we can’t fulfil everybody’s expectations and I apologize again.
All I can say is that I feel very sad when a guest does not appreciate our hotel as I consider it like my house, I was unable to move you but if you had told me that you didn’t like it and felt very uncomfortable at Jashita I would have refund you for the remaining nights that’s for sure.
Nevertheless I really hope you enjoyed the beauty of Tulum and Mexico.
All the best.

Tommaso M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vevey, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 February 2012

We just came back from an 8 day stay at Jashita with our 3 year old daughter. It was heavenly...the attention to detail is exceptional and everything was immaculate and stylish. The general atmosphere is serene, but not overly so. The Italian family who run Jashita make everything feel very relaxed and homely. Food and wine were excellent. The beach is secluded and very private, with only a few villas along the shore. We hired a car and would pop out now and again to local towns and resorts for lunch - we were always extremely happy to arrive back 'home' to Jashita. Thank you to Tommaso and team for making it a 'holiday of a lifetime'. Look forward to returning.

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmyClareH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 February 2012

We just got back from a glorious 2 week stay at The Jashita. It was amazing. We were thoroughly spoilt and were very lucky to have our room upgraded. The owner Tomaso couldn't be a better host and the staff were equally as charming. We were so sad to leave our beautiful room in the beautiful setting. Thank you Jashita for a truly memorable holiday.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank moyze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota, United States
2 reviews
5 of 5 bubbles Reviewed 30 January 2012

I stayed at Jashita with my husband last week and couldn't have had a more lovely experience. We were celebrating our 10 year anniversary and our stay was a wonderful balance of exploration/excitement and pampered relaxation. Every single staff person @ Jashita was kind, thoughtful, and helped us get what we wanted out of our trip at every turn. From advice on nearby sites, food, and activities to the amazing food, drink and live music at the hotel itself, we were never bored and always felt right at home. The room itself was as beautiful as it was comfortable and the snorkel gear (which we could take with us off-site) was a perfect inspiration to explore the region. My only regret is that we couldn't stay longer!

Room Tip: Get a room with a private patio--they are huge and come with amazing views.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stacia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, UK
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

My wife and I stayed at Jashita in October for one week, having travelled elsewhere in Mexico on our Honeymoon. I cannot adequately express how much we greatly enjoyed our experience from beginning to end. The staff were polite, courteous and always helpful. Our room (Aphrodite Suite) was simply amazing and had beautiful views of the surrounding secluded bay. We were welcomed by Tomasso and his team to such a warm and genuine extent that it felt as if we were staying with friends in their sumptuous villa rather than in a hotel. A truly "boutique" experience indeed. There cannot be many places on Earth where the owner of a hotel goes out spear fishing for the afternoon and then offers to cook his own specialty dish for his guests with his catch of the day. Tomasso has mastered the art of being the perfect host by his attention to detail and the way he has created the ambiance of Jashita. We had originally intended on dining out at least one evening during our stay but the menu choice, wine selection and tranquil surroundings made any attempt to leave the hotel seem pointless.
We have every intention of coming back to Jashita and would wholeheartedly recommend this fabulous hotel to anyone wanting the perfect getaway.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WinchChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 January 2012

Quietly removed from the general Tulum sprawl, on a private bay surrounded by nature,
Tomasso and his team are inspiring and informative, with a genuine
ability to share their beautiful creation.
Jashita is everything a boutique hotel should be.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Niki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jashita

Property: Hotel Jashita
Address: Bahia Punta Soliman, Soliman Bay 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Soliman Bay
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Soliman Bay
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Hotel Jashita 4.5*
Number of rooms: 17
Official Description (provided by the hotel):
This small eco friendly luxury Hotel is bathed by the colors of the Caribbean nature, the gentle aromas of bougainvilleas and the turquoise Soliman bay. The beauty of this bay is not only its heartbreaking color but also being probably the most protected bay of the Riviera Maya. This allows you to swim and snorkel safely all year long. Let yourselves feel free and enjoy this miracle of nature that lies in front of your eyes. ... more   less 
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Also Known As:
Hotel Jashita Mexico/Soliman Bay

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