We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent pool and steam rooms”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Macdonald Berystede Hotel & Spa
Ranked #2 of 2 Hotels in Sunninghill
GreenLeadersSilver level
Reviewed 5 August 2014

Rang the hotel on 2 occasions prior to my arrival to confirm that the 3 rooms I booked would be together, we arrived early and we were informed that they only had 1 room available which was not a problem and informed us if we checked in later all our rooms would be together. This was a special 50th birthday celebration so I wanted everything to run smoothly. When we booked in later that day we waited for over 30 mins to sort our rooms out which was a real pain.

The restaurant was great, the food, the service no complaints everything ran smoothly. The rooms were lovely although it was at the end of the hotel and quite along walk when you have knee replacements so be warned if you have a disability. The pool and facilities were excellent they even had an outside splash pool/jacuzzi very heated and it was lovely. Love the various steam rooms and sauna's and the ice room, these facilities were fantastic for a hotel.

Breakfast was excellent although service for tea/coffee was a bit slow but the restaurant was very busy so this was to be expected. We went to check out and they had overcharged us by over 100 pounds and as I started to explain in to the receptionist she was a bit on the unfriendly side so I left it to my husband to sort out as it was the same lady who we had encountered on booking in, to be honest my husband is the most patient man and even he was losing the will to live 20 mins later it was finally resolved. I love this group of hotels and have stayed at various others in the group and apart from the frustrations at reception it was a lovely stay

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank debbiewestsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

I am pleased to read that overall you enjoyed your stay with us at the Berystede Hotel & Spa and made good use of the hotel facilities. Please accept my apologies on behalf of my reception team for the errors with your bill and more importantly if the service seemed to be lacking hospitality. This is certainly not the standards we strive to achieve and I hope you continue to choose to stay at Macdonald Hotels in the future.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,230)
Traveller rating
Traveller type
Time of year
Language

1,546 - 1,552 of 2,230 reviews

Reviewed 5 August 2014

A great hotel in general for visiting Ascot racecourse and other local attractions.

One pointer for improvement: Service at dinner was a slow (there were not enough waiting staff on duty on a Friday night) which meant that dinner took longer than necessary.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Timbo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

Many thanks for your recent review and five out of five rating. Thank you for highlighting the speed of dinner service which we will continue to review and apologies if on the night of your stay it was not as efficient as it should have been. I hope you choose to stay again when attending the races at Ascot racecourse.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

This is a conference centre upselling itself as spa hotel. Though the facade is picturesque, the interior is mostly drab and somewhat dated. Hotel is vast and the layout is confusing making it feel more like a dormitory than a luxury hotel. Indeed, the pointless gates the barricade the estate serve only to inconvenience the guests; the front of house staff neglected to share the access code leaving us waiting outside the main gate for 15 minutes whilst the call button rang and rang. An experience that was also endured by other members of our party.

Service was really poor and the hotel is clearly understaffed. On arrival we waited 2 hours to the duty manager to lock the door connecting an adjoining room. A task that was only completed after 3 calls to reception, the last of which requiring 15 rings before the phone was answered.

The room was hot and not especially well insulated against noise.Breakfast mass-catered despite every endeavor to make it seem a la carte.

Given it's location and amenities and locations it's probably worth a £100/night ; sadly we paid nearer 150.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank HSXander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

I am very sorry that we did not meet your expectations of our hotel & spa. I am most disappointed to read your feedback and we will review and act on your comments to ensure we maintain our usually high standards of hospitality and service throughout the hotel.

Kind Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Decided to book a spa weekend for me and my girlfriend and I have to say all in all it was a lovely stay. Spa facilities are very good it was a shame that the ice room wasn't working at the time of our visit but never mind these things happen.We both had amazing massages too by Lisa - wow she is good!!! The food was nice and all the staff were friendly. The only fault I had with our stay was the constant banging of doors that could be heard from our room, maybe we were just in a bad spot or just had some noisy neighbours.
If your looking for a relaxing weekend this place is Definitely worth a visit worth a visit

Stayed: May 2014
Thank flash14_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

I am delighted to read that you enjoyed your spa break with us and thank you for posting a review of your experience on Tripadvisor. Thank you for personally recognising Lisa who we regularly receive feedback regarding the high quality of her treatments - I will ensure she sees your feedback. I hope you choose to book another break with us again in the future.

Kind Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We stayed for 4 nights on a legoland family break. The hotel was comfortable and most of the staff helpful and friendly. My wife and daughter made good use of the pool and the outdoor play equipment was good for young children, although not out all the time. The bar and food prices were expensive, but it is an expensive area and you pay for the ambiance. The room was good and reasonably spacious. A convenient short drive to legoland on the less congested side, and close to Sunningdale station for trips into London. The 2 for 1 attraction deals for rail travellers can make this good value.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Stellaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

Many thanks for choosing to stay with us for four nights recently. I am really pleased that you and your family enjoyed making full use of the hotel facilities and enjoyed visiting the local area. As you noted we are on the 'quieter' side of LEGOLAND for travelling by car which is approximately 10-15mins drive away from the hotel and also close to two stations to travel to London within an hour making it a great location for a family stay.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Hotel is in a lovely setting with beautiful gardens and plenty to do for the kids - jenga, swingball, football etc. The pool is also a decent size with set hours for the kids to use it. A three minute drive to Ascot train station gets you into London in less than an hour. The only downside was the staff. I'm not sure if they were understaffed but those that were there were not the most attentive. On two occasions we ordered food and the wrong order was brought. Not a huge problem but not what you expect from a hotel of this standard.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Alandangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

Thank you for taking the time to review your recent stay. I am disappointed to read that my team were un-attentive which I will address with the food and beverage departments personally as clearly these errors should not be made. I hope you and your family enjoyed your time at the hotel overall and apologies for the aspects of your stay that did not meet your expectations. I hope you will choose to stay with us again if visiting the area in the future.

Kind Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We stayed here for a friend's 50th birthday - 3 couples. Beautiful grounds, amazing food and friendly staff - would definitely recommend this. We just used the pool and thermal suite - very enjoyable. Rooms very comfortable and generous. Took a cake to the restaurant and the chef arranged it on a plate with happy birthday icing - home made cake so not perfect - but they still presented it beautifully. We did ring ahead to request rooms were together and this did take a little while to arrange at reception but was sorted. Thank you.

Room Tip: Quite a trek to certain rooms - just be prepared.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank carolynmh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 21 August 2014

Thank you for your lovely review of your stay to celebrate your friends birthday. I am pleased that you found the hotel to be comfortable and had a great experience in the restaurant. We strive to ensure our food is of a very high quality in terms of produce, cooking and presentation and I am delighted you found it to be so.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Sunninghill
4.7 mi away
Macdonald Frimley Hall Hotel & Spa
1.5 mi away
Royal Berkshire Hotel
Royal Berkshire Hotel
#1 of 2 in Sunninghill
721 reviews
3.5 mi away
Hilton Bracknell
Hilton Bracknell
#5 of 7 in Bracknell
2,105 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Coworth Park - Dorchester Collection
0.9 mi away
Sunningdale Park
Sunningdale Park
#5 of 5 in Ascot
1,017 reviews
6.5 mi away
Macdonald Windsor Hotel
Show Prices
Show Prices
Show Prices

Been to Macdonald Berystede Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Macdonald Berystede Hotel & Spa

Address: Bagshot Road, Sunninghill, Ascot SL5 9JH, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Ascot > Sunninghill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Sunninghill
Price Range: £98 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Berystede Hotel & Spa 4*
Number of rooms: 126
Official Description (provided by the hotel):
Macdonald Berystede Hotel & Spa in Ascot is a beautiful, accessible, four-star hotel near Windsor which is surrounded by amazing landscaped gardens. Ideal for accommodation during Royal Ascot, the hotel is the closest four-star hotel to Ascot Racecourse. Access to Macdonald Berystede Hotel & Spa is easy from nearby London Heathrow Airport and the facilities are designed to appeal to both business and leisure guests alike. Short break visitors to the area will find the hotel a short distance from popular attractions such as Legoland, Thorpe Park, Windsor Castle and Wentworth Golf Course. And following a day of adventure, back at the hotel, there is a state-of-the-art thermal spa with six spa treatment rooms, an 18-metre swimming pool, rock and infra red saunas and an outdoor hydropool. Perfect for resting weary legs. Our AA-rosette award-winning Hyperion Restaurant serves a range of contemporary English and European cuisine, carefully crafted dishes using the finest quality, wholesome ingredients. Sit back, relax and let us cook up a delight for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Superbreak UK, Booking.com, Hotels.com, Expedia, HotelsClick, Ebookers, LateRooms, Evoline ltd, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Macdonald Berystede Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Macdonald Berystede Hotel Sunninghill
Macdonald Berystede Hotel And Spa
Macdonald Berystede Ascot
Macdonald Berystede Hotel & Spa Berkshire/Sunninghill, UK

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing