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Pestana Grand Premium Ocean Resort
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Reviews (2,102)
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1,088 - 1,093 of 2,102 reviews
Reviewed 29 July 2014

I have just returned from a two week stay with my partner at this hotel. We loved every minute of our holiday. The hotel is excellent in every way. It is very clean, rooms cleaned daily with very frequent linen changes and daily towel changes. Our room, which was very spacious, had a great view. The pool area and gardens are beautiful. Excellent indoor bar area for a relaxing pre and post dinner drink. We were on half board and LOVED the food at every meal. The staff were delightful, friendly and helpful. They really did make you feel special. We can't wait to go back and would certainly recommend this hotel. Madeira itself is very beautiful and we enjoyed hill walks, Levada walks, visits to tropical gardens, tours of the island (let someone else do the driving, the roads are scary!) Funchal is a delightful city and the Golden Gate cafe quickly became our favourite. We also had a great trip to Porto Santo on the ferry (go first class and you get a lovely breakfast and dinner!) Oh and we also had lazy days by the pool!

Room Tip: Go for a sea view on one of the higher floors
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank KayDollive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 11 February 2015

Dear Guest,

Thank you very much for staying with us.
We're glad to know that, you had a nice experience with us and hope you take home memorable moments to last for life.
With kind regards to you and your family and wishes of welcoming you back.

Miguel Grosse
lti Concierge/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

My husband and I had just returned from a week at this lovely hotel. It really is as good as previous reviews have said. Our side sea view room was spacious and kept spotlessly clean. We had a bath and a separate walk in shower which was a bonus. We were there on half board and found the food to be of a very high quality.

Yes, there were the early morning towels on sunbeds guests, but we always managed to find two beds even in the afternoon. We sat out in the lovely sun until the easy evening.

We did walk into Funchal on the main road which was surprisingly level. It was most enjoyable. We also used the courtesy bus which was excellent.

Only slight minor niggle - at busy times at breakfast in the inside restaurant there did not seem to be enough staff clearing tables. There was a lovely lady Catia who did her best every day but was rushed off her feet. We would be shown to our table, asked if we wanted tea or coffee and this request was passed onto the waitress. She then had to bring the drinks, clear tables, reset tables and at times seemed to be on her own. Dinner did it seem to have the same issues.

Ás others have said, internet access in the lobby could be hit or miss but at least there was internet. Just across the road from the hotel was the Forum, a very large shopping center where there were some good bargains as well as a supermarket.

Overall, a great hotel on a lovely island .

Room Tip: Do get a side sea view room for evening sunshine
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Teresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 26 February 2015

Dear Guest,

Thank you very much for your feedback.
We gladly read that you had a nice and relaxing holiday with your husband at the Pestana Grand. the service either at breakfast or dinner becomes a little bit affected, on high occupancies no matter how hard why try due to the shape and structure of the restaurants itself. Saying this, we are constantly improving the service and it has now minor fawls or no fawls at all.
We hope to see you again and send our kindest regards to you and family.

Miguel Grosse
lti Concierge/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Just returned from an excellent break at the Pestana Grand. We are fortunate enough to be invited to stay with family in one of the Apartments (time share called Residence Club). a terrific apartment with garden and balcony. Ideal for young children with washing machine and dishwasher etc..plus the outdoor space.

Stunning views over the Hotel's garden's and the Atlantic ocean.

We had breakfast in the Atrium restaurant which was always excellent - good service and a great choice of food.

Great hotel, very good facilities with helpful staff. cleaners were really good too.

A couple of great trips too - recommend the pirate ship. children loved the toboggans down from Monte too.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank HowzatSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 18 February 2015

Dear guest,

Thank you so much for choosing us.
With was a personal pleasure of ours to be part and provide a memorable holiday for you.
We hope you have taken good memories back home and hope to see you again in the future.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014 via mobile

We are currently staying at the pestana grand hotel at the moment and are having a wonderful time. Having read the previous review, I felt I had to add an alternative viewpoint. We have two daughters with us - aged 12 and 8 - and they are having a fabulous holiday. The staff are all wonderful with them and they have had a fantastic time in the pool. Admittedly the pool is a little chilly but it is a refreshing relief from the hot Madeiran sunshine! Our girls have happily spent hours playing in it. The girls have also had a lovely time in the indoor pool and staff there have been very kind and attentive. Every member of staff we encounter in the hotel is friendly and eager to help.
We upgraded to a suite on booking and the room is fantastic - one of the nicest rooms we have stayed in abroad. Beautiful views of the ocean and two lovely balconies. Spacious and well decorated and the children's beds are exceptionally good - really comfortable and sturdy unlike many hotel children's beds. I would recommend this hotel without hesitation. We have stayed in many 5 star hotels in Spain, Madeira and the Canary Islands and this is without doubt the nicest we have visited.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank alamanda51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 26 February 2015

Dear Guest,

Thank you so much for choosing us.
Were were happy to read that, you had an excelent holiday with your family and the facilities and services were up to your expectations. We hope you manage to visit again this beautiful Madeira and look forward to see you at the Grand.

With kind regards

Miguel Grosse
lti Concierge/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014 via mobile

I wouldn't hesitate to return to this fabulous hotel on the beautiful island of Madiera. I spent a lovely, relaxing week in peace and tranquility, with delicious food, friendly staff who take a few minutes to chat and make you feel valued and not just another guest, and a beautiful view, pool, gardens ... I could go on! Just sit back, relax and enjoy!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PestanaGrand, Guest Relations Manager at Pestana Grand Premium Ocean Resort, responded to this reviewResponded 24 February 2015

Dear Guest,

Thank you so much for choosing the Pestana Grand for your holidays in Madeira.
Were glad we had corresponded to your expectations providing memorable moments that will last for life.

With kind regards to you and your family.

Miguel Grosse
lti Concierge/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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