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Grand Bahia Principe El Portillo
Ranked #2 of 35 Hotels in Las Terrenas
Certificate of Excellence
Reviewed 13 June 2014 via mobile

Samana is a truly paradise on this earth. Im so glad i chose this hotel to experience the exuberant beauty and serenity Samana has to offer. I met great people, spent quality time with my family and came back home with memories of a lifetime.

  • Stayed: May 2014
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2  Thank Tarina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded 14 June 2014

Dear Guest,

Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them.

We are really so happy that you have enjoyed your stay in our hotel and our staff hope to welcome you once again in Grand Bahia Principe El Portillo.

Bahia Principe Hotels & Resorts, your best hotel in Samana.

Kind regards,

Dianellys Nuñez
Grand Bahia Principe El Portillo

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1,408 - 1,414 of 6,207 reviews

Reviewed 12 June 2014

Now I have to start by saying that this is our first return to all inclusive in several years. We choose this because we were looking for a 10 day get away and this fit the bill. We soon discovered that many of our good friends have already been to this location and gave us all the inside info. Landing in Samana D.R> for the first time was excellent. Twenty minutes out the door right to our taxi a waiting. I must say the 40 minutes from the airport was easily missed. The magnificent coastline views were breath taking, and the small villages were quaint. Arrival at the resort was not rushed and Franklin at the front desk whisked us thru to our rooms in no time. A little change of the room ( asked for a king room) and NO PROBLEM. Clean rooms Clean grounds clean pool clean beach.. excellentea!! It was great to have the live music in the Buffet every night and Melba was mucho fantastico, a fun girl. The shows were pretty good yet the "Circus" was incredible!! Dont miss it. All in all a great holiday. The privilege club sales people need to back off!! tiresome ... Presidente beer was skunky yet you can always find something to drink.. Margaritas!! If your up for a day trip catch a cab for the day Phillip was awesome and check out Luis restaurant yummy and the Pina Coladas OH BOY unbelievable... great resort great times.. HOLA

Room Tip: All rooms are within reasonable walking distance to everything, if you book a King room make sure it...
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  • Stayed: April 2014, travelled as a couple
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2  Thank Bully37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded 13 June 2014

Dear Guest,

Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them.

We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El Portillo.

We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person.

Family holidays with Bahia Principe Hotels & Resorts

Regard,

Dianellys Nuñez
Grand Bahia Principe El Portillo

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Reviewed 11 June 2014

My husband and I have just returned from this hotel. Firstly a couple of negatives we feel we must point out. The " privilege club people" - we were talked into going to a presentation the next day, we naively thought this meant a few of us, like a tour guide meeting you have, but no this was just us at one table with a guy - it felt like we were being interrogated and it was extremely uncomfortable and a bit intimidating, he then gets his boss over to go through figures etc. It was basically timeshares - although they do not call them that and they don't let you in on the secret until they have finished questioning you. We do not want to be hassled like this on holiday. You feel as if you cannot get away from them without being rude. Secondly the safe in your room costs 54 dollars for the fortnight, we do not think you should have to pay for this. We have travelled all over the world and we cannot remember having to pay for the safe in your room.

Now for the good, apart from the above, the hotel was superb. The food is probably the best we have encountered at any all inclusive and we have stayed on 6 other Caribbean islands. The choice is immense and it was that good we did not even go into the "a la carte" restaurants, of which there are 3 to choose from. We cannot describe how good the buffet restaurant was and all credit to the chefs. Also the waiters and waitresses - they were efficient, helpful, friendly and polite.

We requested a ground floor room with pool view and this is exactly what we got. The room was great, the bathroom had a stand alone shower and a Jacuzzi bath. The minibar is stocked daily with soft drinks and a couple of cans of beer. The air con is good.

The beach is gorgeous with lovely soft sand. There are plenty of sunbeds. We went for a walk right along the left hand side and it was beautiful.

The hotel grounds are beautiful. The gardens are well looked after and the grounds maintenance team should be very proud. The whole staff team are friendly and professional. Although all the staff are great and cannot fault them, in particular a special mention for Euclides (sorry if this is not correct spelling) he was so friendly and happy and Raphael one of the waiters who was so entertaining with his bird/animal noises, they made us smile every day. The cleanliness of the hotel was fantastic. It has to be one of the cleanest hotels we have every stayed in. The staff are so hardworking but it shows.

There are 2 pools and we alternated between them, one is a quiet pool with a bar this was great for relaxing, the other one has nicer sunbeds and is more lively.

The only other minor fault was that the entertainment was poor - although this does not bother us too much. However we did really enjoy the Michael Jackson show (brilliant) and the circus was ok.The animation team were the poorest we have come across to be honest and they don't seem to have any organisation or enthusiasm. The lobby bar is a lovely place to go in the evening and has a nice atmosphere. You can get a late drink in the disco and sit outside with it if you want.

The hotel is quite remote there are no restaurants, bars, shops etc on the doorstep, however this does not matter to us, Las Terranas is about 10 minutes away in a taxi if you want it.

The transfer from the airport was about 3 and half hours but we survived it wasn't that bad.

We loved our holiday and apart from the privilege club hassle (the only reason I haven't rated it 5)we would definitely recommend it to anyone,

Room Tip: Our room was in a lovely location with pool view
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  • Stayed: May 2014, travelled as a couple
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5  Thank kamaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded 13 June 2014

Dear Guest,

Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality.

We appreciate the observations concerning the service and the staff, as it has helped us to reinforce the operational practices.

Once more we are sorry for the inconveniences that you have experienced; your disappointment is ours to rectify, and to ensure that our guests do not leave with letdown feelings but rather those of satisfaction. As our goals are to fulfill those and meet our guests’ expectations, to turn the negative into the positive with finding solutions to our problems, we wish to welcome you back at our best and effective treatment.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Best wishes,

Dianellys Nuñez
Grand Bahia Principe El Portillo

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Reviewed 9 June 2014

This is the best hotel in the Dominican republic. The staff and the manager Carlos Rosairo are the nicest people, they make your stay so nice you don't want to leave. The beach and the water is so clean there is a reef that you don't have to snorkel to, you just take some bread and the fish come up and eat out of your hand. You can walk for miles on the beach without seeing another person.The palm trees go right down to the crystal clear water. There is a very nice town called Las Terrenas. Great vacation need I say more.

Room Tip: any building in 1,2,or 3 first floor
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  • Stayed: April 2014, travelled as a couple
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7  Thank shaurunique9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded 10 June 2014

Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe El Portillo, especially from our Quality & Customer Service Department.

Your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

Looking forward to welcoming you once again!

Bahia Principe Hotels & Resorts for your summer holidays in Samana

Best regards,

Dianellys Nuñez
Grand Bahia Principe El Portillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

We have spent 2 weeks at Grand Bahia Principe El Portillo, Las Terrenas, Samaná. The Resort had the usual beautiful Grand Bahia Principe style. One large main A/C buffet, Dalia, 3 a la carte restaurants. Orquidea was the gourmet, El Pescador was the seafood and Portofino was the Italian. All were with A/C. There was also a nice open air buffet at the beach. The food was delicious in all the a la carte restaurants and in the buffet. Lots of choice of fresh food. You could find everything and the red wine Baron de Valac (french) was also very pleasant. The Pueblo Principe, where the nightlife was taking place was a good place to meet people. The grounds were well kept and everything was spotless. This Resort is the cleanest place that we have ever visited.
The beach had golden sand and turquoise clear water. The ocean was very calm and very safe for swimming. The main pool was kept very clean. It was surrounded by lovely trees. We appreciated the lounges at the pool with their thick and comfortable mattresses. There was also a quiet pool for peaceful reading or relaxing.
Our Junior Suite Superior was very centrally located in building 7. It was quite large and everything worked very well. Good A/C, plenty of hot water, comfortable bed, mini bar replenished each day etc.The food. Buffet had an excellent choice of everything and was open morning, lunch and at night for dinner. We did enjoyed our breakfast and lunch at the buffet. At night, the A La Carte Restaurants were also very good and a pleasant change from the buffet. Orquidea, the Gourmet Restaurant, had a very helpful Hostess, Ysabel, who was always pleasant and took good care of the guests. We did not have a favorite restaurant as they all had something delicious that we enjoyed.
The service everywhere was super. All the staff were helpful and pleasant. They really worked hard to please you. We met the Resident Manager, Carlos, who was always around making sure that all the guests were happy. He is a big asset to the resort. Amilcar was also very helpful if you needed anything. We also had the pleasure of meeting the beautiful Dianellys, who takes good care of the guests emails and add comments on the TripAdvisor reviews. The Hotel Manager Sigi is doing a wonderful job of managing the Resort. She is always walking around ready to hear the clients suggestions.
We must say that the Bahia Principe El Portillo is the best Resort from all the Bahias we have visited. All our needs were met and it even exceeded our expectations. We would recommend this resort to anyone who wishes to have a good relaxing vacation. Hasta Pronto. We will certainly return.

  • Stayed: June 2014, travelled as a couple
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6  Thank Leonardito C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Servicr at Grand Bahia Principe El Portillo, responded to this reviewResponded 10 June 2014

Dear Leonardito,

Receive cordial greetings from all the team working at Grand Bahia Principe El Portillo, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed your holidays specially to our staff. Please be assured that your nice comments will be forwarded to our staff, was a pleasure have been sharing with you.

We would like to have the opportunity to welcome you once again at Grand Bahia Principe El Portillo to experience the hospitality of our people, the quality of our services and facilities, and continue providing the most memorable vacations.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Looking forward to seeing you soon

Best regards,

Dianellys Nuñez
Grand Bahia Principe El Portillo

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Reviewed 9 June 2014

We have only positive things to say about our holiday at Grand Bahia Principe El Portillo.
It's perfect for families with kids. The water is shallow at the beach so kids can ran in and out as they please. The water park was always a lot of fun too.
The food was excellent with always a nice variety. The desserts were especially good:))
We had small issues (magnetic key didn't work when we arrived) and the front desk took care of it right away. We also requested that our room be cleaned in the morning (our 2.5 year old son napped in the afternoon) and we were accommodated without a problem.
We were always met with a smile and ola wherever we went.
The staff work so hard and go beyond the call of duty. It shows they take pride in their customer service.
We wouldn't think twice about returning.

  • Stayed: May 2014, travelled with family
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1  Thank Sammy081976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded 10 June 2014

Dear Guest,

Thank you for sharing your experience with all the TripAdvisor community.

It is great to learn that you had a great stay. Your comments will be passed to our staff who will be delighted to read them.

It would be a pleasure for us to welcome you back at the Grand Bahia Principe El Portillo in the future.

Bahia Principe Hotels & Resorts, a 5 star experience in Samana

Yours sincerely,

Dianellys Nuñez
Grand Bahia Principe El Portillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

The hotel is beautiful. The beaches are beautiful also. The employees were extremely nice and helpful. What I did not like was that our room took about 2 hours to be ready when they said check in is at 3:00. Our last day I had asked if we can have our room for a couple hours longer till we had to leave since our room was late. They said no because they need to clean it for an early reservation. We were early too?! But over all it was a wonderful place to have fun. Food is good at the Italian and seafood restaurant. The buffet is average. Georgina in the executive area was very helpful and sweet. She definitely helped me make my boyfriends birthday extra special.

  • Stayed: May 2014, travelled as a couple
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4  Thank Haydee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this reviewResponded 9 June 2014

Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. we apologize for de inconvenience.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person.

Bahia Principe Hotels & Resorts, your best hotel in Samana

Regard,

Dianellys Nuñez
Grand Bahia Principe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range: £103 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Dominican Republic/Samana - Las Terrenas

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