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“A great family vacation”

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Xeliter Balcones del Atlantico
Ranked #12 of 35 Hotels in Las Terrenas
Certificate of Excellence
Reviewed 2 January 2014

We just returned from a one-week stay and loved everything about this resort. The 3-bedroom apartment was spacious, clean, and very comfortable, with everything in working order. The resort is big, so you don't feel claustrophobic, and felt safe enough that our teenagers roamed from beach to pool to restaurant without us worrying. We liked the location--on a pretty beach, with town just a short drive away. Most important was how friendly and kind everyone was. We arrived at night in a grim mood after an hours-long drive in a scary rental car (definitely fly into El Catey if you can!), and were greeted by calm, smiling Delmys, who took good care of us for the rest of the week. She, along with Eliana, Anyelo, Juan and everyone else at the desk, the restaurant, and the postcard-perfect beach bar El Mosquito were warm, attentive and friendly. As others have noted, this is a low-key and relaxing resort--we were there over the holidays and most of the other guests seemed to be families. For us, it was ideal.

Stayed: December 2013, travelled with family
2  Thank Fresca61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 22 February 2014

Dear Customer:

It is such a great pleasure to read your review, we thank you very much for your positive feedback and let us know that you really enjoyed your stay at Balcones del Atlántico.

We look forward to host you again in a near future!

Thanks a lot!


Maxaida Marte
General Manager
Balcones del Atlántico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (206)
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53 - 59 of 206 reviews

Reviewed 27 December 2013

This is my fourth stay this year so needless to say we really like this place. On our prior visits we reserved 4 and 5 bedroom penthouses which were excellent except the last one which gad a broken AC in the top bedroom and issues with the jacuzzi. This time we rented a 3 bedroom townhouse. The decor in all was consistently good, as are fixtures Viking appliances. The beach is excellent. Service is friendly. We like the Porto restaurant better than any of the nearby alternatives....the restaurant is airy, elegant, comfortable, breezy even in th summer, right on the water, offers great food and the servers are friendly and attentive. The servers on the beach are also top notch.

After our last stay we figured the non working jacuzzi and AC were a fluke. This time the hot water heater was not working, the wifi did not work, the TVs were not working, the wine cooler was disconnected, the Viking washing machine had a panel that had fallen off and one bathroom had not been fully serviced. The heater was activated the following morning, we received a wifi device, we connected the wine frige ourselves and the unit was serviced the next day. The TVs are not a big deal for us as we did not come here to watch TV, Service was always friendly, but these minor annoyances should not happen in a unit that goes for 1000 per night.

We'll be back, but will wonder what we'll find when we check in.

Room Tip: We've stayed in rooms upfront, in the back and a townhouse. All are nice. The Front Penthouses...
  • Stayed: December 2013, travelled with family
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1  Thank sjp3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

My family just returned from a wonderful vacation at Balcones. It is a very low keyed place and very relaxing. The rooms are spacious and nice and the beach is beautiful. Most importantly, the people who work there are super nice and willing to do anything to make your experience great. Eunice, Eliana, Desmys, yan, and many others will make your stay there great. Las Terranas has many great restaurants. If you just want a relaxing experience, this is the place to go.

Room Tip: Ask for a room close to the beach
  • Stayed: December 2013, travelled with family
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2  Thank Sharon1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013 via mobile

We went with a group of friends. The condo style rooms were top notch... Viking appliances, felt very safe, beautiful beaches. But know this is a quieter side of the island... Go with idea of relaxing and exploring. The staff was very helpful but there is only one restaurant on property.

Stayed: December 2013, travelled with friends
1  Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

If you want a quiet getaway to an island paradise, this is the place for you. The rooms are surprisingly huge, and most have walls of windows that open to huge decks for entertaining or dining. Full kitchens with Viking appliances, well appointed living and dining rooms, large bedrooms with king size beds (or two queens), most units with washers and dryers, surrounded by lush grounds and several beautiful swimming pools throughout the property. The private restaurant on the beach is a great place for a meal or cocktails. The staff are very attentive and by request are happy to whip something up that isn't even typically on the menu. It's located about 1.5 miles from Las Terranas. Walkable, but I'd recommend renting an ATV (which the front desk staff can easily arrange for you).

  • Stayed: December 2013, travelled with friends
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1  Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013 via mobile

The resort is beautifully designed with Vikings appliances. The ground is beautifully landscaped. The private beach is gorgeous. Taxi to town is about $10. Bottles of water are provided. We bought some wine in town and brought back to the room, because the room is stocked with glasses. Porto, the restaurant is great (I will write a separate review). We would definitely come back!

Stayed: November 2013, travelled as a couple
Thank Yayit001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

I was in Balcones del Atlantico for a few days last week with my fiancée and a couple of friends and I had such a nice time there. I really enjoyed Restaurant Porto, in front of the beach, the beautiful decoration, beach, rooms are huge and clean, staff is amazing, they are adorable.

Travelling from NYC to Samana with Jetblue, get to the hotel was no more than 25 minutes, I stayed in room 2211 you can ask for that room, it has a hot tub, wonderful décor and well maintained, I made my reservation using their web page and could get a promotion of Buy 3 Get 4th free.

I will definitely come back to Balcones next season, and I highly recommend to visit this wonderful place.

Room Tip: Ask for room 2211. hottub first floor, three bedroom.
  • Stayed: November 2013, travelled with friends
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Thank Rosario630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xeliter Balcones del Atlantico

Address: Las Terrenas - Portillo Road KM. 5, Las Terrenas 32000, Dominican Republic (Formerly Balcones del Atlantico)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Las Terrenas
#5 Family Hotel in Las Terrenas
#10 On the Beach Hotel in Las Terrenas
Price Range: £171 - £346 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Xeliter Balcones del Atlantico 4.5*
Number of rooms: 25
Official Description (provided by the hotel):
Welcome to Xeliter Balcones del Atlántico, the newest luxury resort in the Dominican Republic. Balcones features lavish one- two and three bedroom villa suites, Porto, a beachfront restaurant and bar, and a wide variety of Caribbean vacation activities including watersports, eco-tourism and more. Get the full luxury experience by staying at the Penthouse Villa where you will enjoy a rooftop deck offering incredible views, an impressive private plunge pool, and close to 4000 sq ft. of luxury space for 6 to 7 friends or family. Located on the Dominican Republic's Samaná Peninsula, Balcones del Atlántico is nestled in a lush tropical oasis on nearly a kilometer of Playa Las Terrenas. Discover some of the world's most pristine beaches, untouched landscapes and underwater splendors while enjoying world-class accommodations and amenities. Check out our current Caribbean vacation packages. ... more   less 
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Also Known As:
Balcones Del Atlantico, a Rock Hotel Las Terrenas
Xeliter Balcones Del Atlantico Dominican Republic/Samana - Las Terrenas

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