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“Best in Las Terrenas”

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Xeliter Balcones del Atlantico
Ranked #12 of 35 Hotels in Las Terrenas
Certificate of Excellence
Reviewed 31 May 2014 via mobile

Without a doubt Balcones del Atlantico is the best and only place to stay in Las Terrenas if you are looking for: Quality, Security, Comfort, specially if traveling with family, as all other available options are regularly targeted to a more adventurous experience, there not recommendable if kids are involved.

Stayed: May 2014
2  Thank Lou B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 2 June 2014

Dear Valued Guest,

Thank you for sharing the lovely comments regarding your recent stay at Balcones del Atlántico. It is a pleasure receiving such detailed and positive feedback. Our ultimate goal is always to create an experience of a lifetime for you our valued guest.

Again, thank you for visiting Balcones and taking the time to share your experience on TripAdvisor. We look forward to the pleasure of welcoming you “home” very soon.

Best regards,

Maxaida Marte
General Manager
Balcones del Atlántico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 48 of 210 reviews

Reviewed 24 May 2014 via mobile

My husband and I stayed 6 nights at Balcones del Atlantico  in april. We thoroughly enjoyed our stay and are eager to return. Our suite  was well appointed and comfortable. The beach is fantastic. Food is very good. The main attribute in this hotel has to offer is its front desk staff Specially Delmys could not have been more genuinely helpful and pleasant! and made sure we had a lovely vacations!

Stayed: May 2014, travelled as a couple
1  Thank Ags820608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 27 May 2014

Dear Guest,

We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay with us. We strive to ensure all stays exceed expectations and we are very happy to hear that we fulfilled yours in your recent stay at Balcones del Atlantico.

We look forward to the opportunity to host you again, and again, it was a pleasure for all of us to have you in our property.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlantico,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

You want to surf ?? , or Kite ??? or Scuba ?? or just a perfect quite Beach ??? you find them all
at Terrenas, Samana , and what a Better place to stay and enjoy all of this ???? Balcones del Atlantico!!!!!!!!
Of course you have , great food , explore every night a different restaurant , usually own by French or Italian's who came to visit and mede Terrenas their home .

  • Stayed: April 2014, travelled with family
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1  Thank CAMA1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 27 May 2014

Dear Guest,

We sincerely appreciate having you as a guest in our property, and would like to thank you for providing feedback regarding your stay with us and share you experience with The TripAdvisor Community.

As you just mentioned, there is so many things to do here that the experience is not complete is you come down to Terrenas and not enjoy a little bit of everything. I'm happy you have enjoyed you vacations in Balcones, and we look forward to the opportunity to host you again.

It was a pleasure for all of us to have you in our property.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlantico,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

We stayed at Balcones last weekend and it was one of the best experience ever, starting with my booking we wasn't sure to book in Samana as we didn't know the area but i heard from some of my friends that this is the NEW PARADISE of the Dominican Republic and they were definitely RIGHT, when i called spoke with Maxaida and she answers all my questions with professionalism and good knowledge. i felt more exciting and when i spoke with my husband we desire to book right away... From NY to Samana is an easy flight Through Jetblue (almost 4 hours). we land and there was someone waiting for us with our names, i felt like VIP hahah :), the way from the airport to the hotel was amazing with such a great view of the pacific ocean!! the hotel is so beautiful and the best was my room, had a huge living room, kitchen and such an amazing Hot Tub on my terrace looking into the ocean, i couldnt ask for more. the Chef at the Porto restaurant is amazing the food is delicious and the staff have an excellent customer Service, Eunice from front desk is well knowledge of the area and hotel facilities. if you want to relax around the beach with no crows and have the best vacations ever i will recommend this hotel for couple or family. i want to come back already... thank you all for make this vacations the best of my life to me and my husband.

Room Tip: One Bedroom villa With Hottub
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  • Stayed: May 2014, travelled as a couple
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1  Thank Jensy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 20 May 2014

Dear Guest,

We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay with us. We strive to ensure all stays exceed expectations and we are very happy to hear that we fulfilled yours in your recent stay at Balcones del Atlantico.

We look forward to the opportunity to host you again, and again, it was a pleasure for all of us to have you in our property.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlantico,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

The premises were gorgeous - rustic yet luxurious. didn't have the feel of a cookie cutter resort, rather a wonderfult tropical escape. Loved every moment of my vacation - the service was above par, beaches beautiful and hotel restaurant amazing. Had a romantic and wonderful experience.

  • Stayed: April 2014, travelled as a couple
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Thank Nathalia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 20 May 2014

Dear Guest:

Thank you very much for taking the time to share your comments of your recent stay at Balcones with the TripAdvisor community.

I will personally make sure to share your comments with the team. We look forward to host you in a near future.

Best regards!

Maxaida Marte
General Manager
Balcones del Atlántico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

The purpose of this review is more of a warning of accuracy. This is not a resort by any stretch of the imagination. While it is a lovely property with very nice people working there, as well as quality construction and beautiful grounds.....it is a condo community with units owned by individual owners and therefore no professional hotel or resort level management. Virtually no English spoken, no guidance as to local amenities. If you arrive on a Wednesday with Jet Blue, expect to arrive to a lovely property that is not geared up to greet guests ....... All the beautiful fountains on the property were not turned on until, the weekend I preparation for the local visitors who truly enjoy the property as they can cook In their own rooms, (or their staff can) and do proper marketing.
As for the American visitor, although we were expected, our room was not opened and aired - it was hard to breathe from the fumes of bug repellant and the refrigerator was not even turned on. I asked for water at reception and they said we would have it in the room. Two hours later we got warm water delivered to the room. Porto had decent food, but the staff was insular and not welcoming. We felt that we were doing all the work to make it memorable. Although we paid for the week, we checked out the the next day and moved to a true resort with the level of service we are accustomed to.... Sublime Samana. Even though we has to pay twice for a vacation getaway, we do not regret our decision to leave. Sublime saved our vacation!

Room Tip: Make sure they air out your room before arrival. Avoid a room overlooking the kiddie pool if you wa...
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  • Stayed: April 2014, travelled as a couple
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10  Thank Sophia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 20 May 2014

Dear Sophia:

Thank you for choosing Balcones del Atlántico for your recent stay at Las Terrenas. We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay. In our efforts to continually improve operations and exceed guest expectations, your comments will help us provide great experiences for future guests.

Please accept my apologies for the problems you encountered during your stay, and again, we thank you for taking the time to write this review. We look forward to the opportunity to host you again, and if you consider to come back, please feel free to contact me directly to assist you.

Sincerely,

Maxaida Marte
General Manager
Balcones del Atlántico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

What a beautiful, restful retreat in an untouched paradise! Gorgeous condos. Delicious food and wine. Exceptional service...Pampered in every way!... Even groceries were delivered to our fridge. We will definitely return to Balcones del Atlantico! Thank you for an incredible stay!

  • Stayed: March 2014, travelled with family
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Thank TNSouthernBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this reviewResponded 20 May 2014

Dear Valued Guest,

Thank you for sharing the lovely comments regarding your recent stay at Balcones del Atlántico. It is a pleasure receiving such detailed and positive feedback on not only the resort but our dedicated team. Our ultimate goal is always to create an experience of a lifetime for you our valued guest. The team will certainly be recognized for their hospitality and service. You are certainly a Balcones Ambassador.

Again, thank you for visiting Balcones and taking the time to share your experience on TripAdvisor. We look forward to the pleasure of welcoming you “home” very soon.

Best regards,

Maxaida Marte
General Manager
Balcones del Atlántico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Xeliter Balcones del Atlantico

Address: Las Terrenas - Portillo Road KM. 5, Las Terrenas 32000, Dominican Republic (Formerly Balcones del Atlantico)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Las Terrenas
#5 Family Hotel in Las Terrenas
#10 On the Beach Hotel in Las Terrenas
Price Range: £180 - £352 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Xeliter Balcones del Atlantico 4.5*
Number of rooms: 25
Official Description (provided by the hotel):
Welcome to Xeliter Balcones del Atlántico, the newest luxury resort in the Dominican Republic. Balcones features lavish one- two and three bedroom villa suites, Porto, a beachfront restaurant and bar, and a wide variety of Caribbean vacation activities including watersports, eco-tourism and more. Get the full luxury experience by staying at the Penthouse Villa where you will enjoy a rooftop deck offering incredible views, an impressive private plunge pool, and close to 4000 sq ft. of luxury space for 6 to 7 friends or family. Located on the Dominican Republic's Samaná Peninsula, Balcones del Atlántico is nestled in a lush tropical oasis on nearly a kilometer of Playa Las Terrenas. Discover some of the world's most pristine beaches, untouched landscapes and underwater splendors while enjoying world-class accommodations and amenities. Check out our current Caribbean vacation packages. ... more   less 
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Also Known As:
Balcones Del Atlantico, a Rock Hotel Las Terrenas
Xeliter Balcones Del Atlantico Dominican Republic/Samana - Las Terrenas

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